Senior Program Management Specialist (CS Program Management) at Coupang
Taipei, TaiwanFull-timeCustomer ServicePosted about 10 hours ago
About the Role
<p><strong><span data-contrast="auto">Company Introduction</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<p><span data-contrast="auto">Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.<span class="Apple-converted-space"> </span></span> <br> <br><span data-contrast="auto">Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.</span><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<p><span data-contrast="auto">We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” </span><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<p><strong><span data-contrast="auto"> </span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<p><strong><span data-contrast="auto">Role Overview</span></strong><strong><span data-contrast="auto"> </span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> Senior Program Management Specialist (CS Program Management)</span></p>
<p>To design, establish, and continuously optimize operational processes to enhance efficiency and deliver exceptional customer experiences.</p>
<p><strong><span data-contrast="auto"> </span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<p><strong><span data-contrast="auto">What You Will Do</span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<ul>
<li>Strategic Process Innovation: Lead the vision for process development across the department. Refine complex workflows across the department and develop scalable frameworks that support long-term organizational growth and agility.</li>
<li>Advanced Data Analytics and Insights: Oversee the development of sophisticated analytical models to predict trends, identify root causes, and inform strategic decisions. Drive continuous improvement by leveraging predictive analytics and other advanced methodologies.</li>
<li>Cross-Functional Leadership & Change Management: Act as a liaison across multiple departments, fostering a culture of collaboration and change management. Influence senior stakeholders to prioritize process enhancements and automation initiatives aligned with overarching organizational objectives.</li>
<li>End-to-End Project Portfolio Management: Manage a portfolio of complex, multi-phase projects with strategic importance. Oversee resource allocation, risk mitigation, and change management plans to ensure successful implementation and sustained impact.</li>
</ul>
<p><strong><span data-contrast="auto">Basic Qualifications</span></strong><strong><span data-contrast="auto"> </span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Require 8 years working experience</li>
<li data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Proven experience in establishing and optimizing large-scale operational processes.</li>
<li data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Strong ability to define and use performance metrics to identify areas for improvement and measure optimization success.</li>
<li data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively.</li>
</ul>
<p><strong><span data-contrast="auto"> </span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<p><strong><span data-contrast="auto">Recruitment Process and Others </span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<p><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<p><strong><span data-contrast="auto">Recruitment Process </span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.</span><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></li>
</ul>
<p><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<p><strong><span data-contrast="auto">Details to Consider</span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">This job posting may be closed prior to the stated end date for application if all openings are filled.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.</span><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></li>
</ul>
<p><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<p><strong><span data-contrast="auto">Privacy Notice</span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="31" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:<span class="Apple-converted-space"> </span></span><a href="https://www.coupang.jobs/privacy-policy/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">https://www.coupang.jobs/privacy-policy/</span></span></a><span data-contrast="auto"></span><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></li>
</ul>
<p><span data-ccp-props="{"134233279":true,"134245417":false}"> </span><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p>
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