Customer Services Specialist at Nebius

<div class="content-intro"><p><strong>About Nebius:</strong></p> <p>Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.</p> <p>Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.</p> <p>Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&amp;D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&amp;D.</p></div><h3><strong><span data-contrast="auto">The role</span></strong><span data-ccp-props="{}">&nbsp;</span></h3> <p>We are looking for a detail-oriented and reliable <strong>Customer Services Specialist</strong>&nbsp;to handle customer requests that directly impact core business processes, including:<br>&nbsp;• GDPR / data protection requests<br>&nbsp;• Billing and financial inquiries<br>&nbsp;• Financial operations workflows<br>&nbsp;• Basic technical support<br>This role requires a <strong>high level of ownership and autonomy</strong>, as many requests involve <strong>sensitive data (e.g., GDPR, data privacy)</strong> and must be handled with precision and care.<br>The ideal candidate is a <strong>self-starter</strong>, comfortable working independently, while also identifying opportunities to improve processes and increase operational efficiency.<br><br><strong>Responsibilities</strong><br>&nbsp; • Manage tickets end-to-end: intake, categorization, analysis, and resolution via Jira<br>&nbsp;• Handle GDPR requests: logging, documentation, coordination, and timely completion<br>&nbsp;• Support billing and finance workflows: invoice validation, clarifications, refunds, and adjustments<br>&nbsp;• Assist with financial operations processes within defined frameworks<br>&nbsp;• Provide basic technical support and escalate when needed<br>&nbsp;• Ensure strict adherence to SLAs, processes, and internal guidelines<br>&nbsp;• Maintain high-quality escalations with clear, complete, and accurate information<br>&nbsp;• Identify inefficiencies and propose improvements to workflows and recurring request handling<br><br><strong>Requirements</strong><br>• Previous experience in customer support / L1 technical support or a similar role<br>&nbsp;• Hands-on experience with ticketing systems (e.g., Jira)<br>&nbsp;• Strong understanding of <strong>filters and dashboards (Jira or similar)</strong><br>&nbsp;• Experience working with <strong>CLIs (e.g., AWS CLI or similar)</strong> is a plus<br>&nbsp;• Strong ability to follow processes and ensure compliance<br>&nbsp;• High attention to detail and accuracy when handling data<br>&nbsp;• Strong communication skills and customer-oriented mindset<br>&nbsp;• Ability to work independently and take ownership of tasks from start to finish<br>&nbsp;• Structured, proactive mindset with a focus on efficiency and continuous improvement<br><br><strong>Nice to Have</strong><br>&nbsp;• Experience handling GDPR requests or knowledge of data protection regulations<br>&nbsp;• Understanding of financial operations in SaaS / IT environments<br>&nbsp;• Background in billing (invoices, refunds, credit notes)</p><div class="content-conclusion"><p><strong>Benefits &amp; Perks:</strong></p> <ul> <li>Competitive compensation</li> <li>Career growth and learning opportunities</li> <li>Flexibility and work-life balance</li> <li>Collaborative and innovative culture</li> <li>Opportunity to work on impactful AI projects</li> <li>International environment and talented teams</li> </ul> <p><strong>What's it like to work at Nebius:</strong></p> <p>Fast moving&nbsp;- Bold thinking&nbsp;- Constant growth&nbsp;- Meaningful impact&nbsp;- Trust and real ownership&nbsp;- Opportunity to shape the future of AI&nbsp;</p> <p><strong>Equal Opportunity Statement:</strong></p> <p>Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.</p> <p>Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.&nbsp;</p> <p>If you need accommodations during the application process, please let us know.</p></div>