Enterprise Operations Center Specialist - Junior at C3EL

<h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Overview:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>Job Title:</strong> Enterprise Operations Center Specialist - Junior</p> <p><strong>Security Clearance:</strong> Ability to Obtain Public Trust</p> <p><strong>Location</strong>: Washington, D.C.</p> <p><strong><em>(Due to the nature of the work and contract requirements, U.S. Citizenship is&nbsp;required.</em></strong>)</p> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Description:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>C3EL is seeking a Enterprise Operations Center (EOC) Specialist&nbsp;to support our mission in Washington, D.C., at the Department of Transportation (DOT) Headquarters’ Building. The EOC operates 24x7x365, including all Federal Holidays, and is responsible for maintaining continuous visibility and availability of enterprise infrastructure and services.</p> <p><strong>Responsibilities will include, but not be limited to:</strong></p> <ul> <li>Performs day-to-day activities required to monitor systems for events or alerts.</li> <li>Coordinates and manages the resolutions of events and alerts.</li> <li>Monitors and identifies problem areas and coordinates resolutions.</li> <li>Applies fundamental concepts, processes, practices, and procedures on technical assignments.</li> </ul> </div> </div> </div> <p>&nbsp;</p> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Minimum Qualifications:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>U.S. Citizenship, with ability to attain a Public Trust clearance.</li> <li>Must have a minimum of 2 years of related experience providing technical support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.</li> </ul> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Desired Qualifications:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>Familiarity with ServiceNow and other enterprise ITSM/monitoring platforms.</li> <li>Networking knowledge: routing, switching, and VPNs.</li> <li>ITIL-based incident and change management experience.</li> <li>Experience managing vendor escalations and maintaining SLAs.</li> <li>Certifications: ITIL Foundation, CompTIA Network+/Security+, CCNA/CCNP, SANS/GIAC or equivalent.</li> </ul> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Education:</h2> <ul> <li>&nbsp;A minimum of a High School diploma or equivalent is required.</li> </ul>