Customer Success Manager - DANISH speaking at Cision

<div class="content-intro"><div>&nbsp;</div> <p>&nbsp;</p></div><div> <div class="job__header"> <div class="job__title"> <div class="job__location">&nbsp;</div> </div> </div> <div class="job__description body"> <div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.&nbsp;</strong></span></div> <div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.&nbsp;</strong></span></div> <div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Empower your impact at Cision. Be seen, be understood, be you.&nbsp;</strong></span></div> </div> </div> </div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>The role</strong></span></div> <div> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">&nbsp;</span></p> <p class="isSelectedEnd"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">As a <strong>Customer Success Manager</strong>, you’ll be responsible for the long-term success and retention of a portfolio of customers across a range of industries, including brands and agencies. Your main focus will be building strong relationships, embedding our solutions into customers’ day-to-day work, and making sure they achieve clear business outcomes and real value from their partnership with <strong>Brandwatch</strong>.</span></p> <p class="isSelectedEnd"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You’ll work closely with the Account Management and Onboarding teams to deliver a seamless customer experience, identify potential risks and opportunities, and ensure customers continue to see the value of Brandwatch over the long term.</span></p> <p class="isSelectedEnd"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Professional&nbsp;<strong>Danish and English</strong> is required, along with experience working with clients in the <strong>Nordic market</strong>. Additional Nordic language skills would be a plus.</span></p> <p class="isSelectedEnd">&nbsp;</p> <p class="isSelectedEnd"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>D</strong><strong>uties and responsabilities</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><em>The role is defined, but not limited to, the following:</em></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">&nbsp;</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own customer retention across your portfolio, managing renewals and working closely with Account Managers on Quarterly Business Reviews (QBRs), retention plans and growth opportunities.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build trusted relationships with executive stakeholders, ensuring Brandwatch’s solutions are aligned with customers’ business goals and long-term strategy.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Drive customer adoption by overseeing the onboarding journey in partnership with a dedicated Onboarding Specialist, and leading training and best-practice initiatives to maximise value and return on investment.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Grow accounts by increasing adoption across teams, departments and use cases, helping customers get more value from the platform and embed Brandwatch more deeply into their workflows and business processes.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Be the customer’s voice within Brandwatch by identifying and sharing product feedback, while managing expectations around product enhancements and roadmap priorities.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build a strong community of Brandwatch customers by sharing best practices, success stories and lessons learned.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain accurate customer records, opportunities and renewal information across CRM and customer success systems.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with Product Support to ensure customer issues are resolved effectively and in a timely manner.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Orchestrate the wider account team, working closely with Onboarding Specialists, Account Managers and Professional Services to deliver a seamless, joined-up customer experience.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Act as a trusted advisor to your customers, helping them achieve their business objectives and realise the full value of Brandwatch.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">&nbsp;</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Essential Skills and Experience&nbsp;</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">&nbsp;</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">3+ years’ experience in a Customer Success role, ideally within SaaS or a similar technology environment.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience working towards commercial and retention targets, with a strong understanding of renewals and account growth.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Proven experience managing customer portfolios and delivering strong retention and renewal outcomes.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Excellent communication and presentation skills, with the ability to build relationships and engage stakeholders at all levels, including senior and executive stakeholders.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong understanding of social media platforms and social listening/monitoring tools.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience working with global customers across multiple teams and regions.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong organisational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">A proactive, commercially minded approach, with strong problem-solving and critical-thinking skills.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to work independently while collaborating effectively with cross-functional teams.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience developing and executing strategic account plans.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Familiarity with data analysis and using customer insights to identify risks, opportunities and areas for growth.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience using CRM and customer success platforms such as Salesforce, Gainsight, Zendesk, Zuora or JIRA.</span></li> <li style="font-weight: bold; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Fluent Danish and English are required.</strong></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Additional Nordic language skills are a plus.</span></li> </ul> <p>&nbsp;</p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>What We Offer&nbsp;</strong><strong></strong></span></p> <p>&nbsp;</p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company or can be selected at your own cost and form part of your overall benefits package. These benefits include:Health Insurance</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Pension Plan</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Critical Illness cover</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Death Cover</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Loss of earning capacity</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Wellness Benefit – Copenhagen Float</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Office Breakfast/lunch</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Phone Subscription</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Employee Assistance Programme (EAP)</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Cision Global Charitable Giving Program</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Headspace&nbsp;</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"></span></p> </div> <p>&nbsp;</p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>If this opportunity feels like the right fit for you, we’d love to hear from you!&nbsp;</strong>Please note that for this role, we are only able to consider candidates who are already based in the country of employment.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>#LI-Remote #LI-Hybrid</strong></span></p> <p>&nbsp;</p> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-teams="true">Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including&nbsp;<a id="menurjnf" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://edge.prnewswire.com/c/link/?t=0&amp;l=en&amp;o=4588888-1&amp;h=1582545697&amp;u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D279553938%26u%3Dhttps%253A%252F%252Fwww.cision.com%252F%26a%3DCisionOne&amp;a=CisionOne" target="_blank"><strong>CisionOne</strong></a>,&nbsp;<a id="menurjnh" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://edge.prnewswire.com/c/link/?t=0&amp;l=en&amp;o=4588888-1&amp;h=3012343804&amp;u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D3402596191%26u%3Dhttps%253A%252F%252Fwww.brandwatch.com%252F%26a%3DBrandwatch&amp;a=Brandwatch" target="_blank"><strong>Brandwatch</strong></a>, and&nbsp;<a id="menurjnj" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://edge.prnewswire.com/c/link/?t=0&amp;l=en&amp;o=4588888-1&amp;h=1961299488&amp;u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D160139869%26u%3Dhttps%253A%252F%252Fwww.cision.com%252Fpr-distribution-and-placement%252Fprnewswire%252F%26a%3DPR%2BNewswire&amp;a=PR+Newswire" target="_blank"><strong>PR Newswire</strong></a>, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.</span></div> <div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the&nbsp;<a class="postings-link" href="https://www.ceoaction.com/ceos/?Page=1&amp;CompanyLetters=C&amp;Sort=Alphabetical">CEO Action for Diversity &amp; Inclusion™ pledge</a>&nbsp;and named a “Top Diversity Employer” for 2021 by&nbsp;<a class="postings-link" href="https://diversityjobs.com/">DiversityJobs.com</a>.</span></div> <div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.</span></div> <div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]</span></div> <div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.</span></div> <div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Please review our&nbsp;<a class="postings-link" href="https://www.cision.com/careers/cision-candidate-privacy-notice/">Global Candidate Data Privacy Statement</a>&nbsp;to learn about Cision’s commitment&nbsp;to protecting personal data collected during the hiring process.&nbsp;</span></div> <p>&nbsp;</p> <p>&nbsp;</p>