Pharmacy Insurance Specialist at Liberty Software

<p><strong>Be the insurance expert behind better pharmacy outcomes!</strong></p> <p>At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a&nbsp;Pharmacy Insurance Specialist to assist our customers in getting resolutions for all their insurance needs including Medicaid programs, Medicare Parts B and D, manufacturer assistance programs and more.</p> <p><strong>Please note:</strong></p> <ul> <li>This role is based in our Grapevine, TX office</li> <li>Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)</li> </ul> <p><strong>What You’ll Do:</strong></p> <ul> <li>Operate as the first point of contact for incoming calls and tickets from pharmacy clients to provide prompt insurance resolutions</li> <li>Document each phone call and the actions performed in tracking software</li> <li>Communicate directly with insurance providers and switch companies on the pharmacy’s behalf</li> <li>Complete insurance requests and escalated insurance reviews in a timely manner</li> <li>Update and maintain Liberty Software’s master National Council for Prescription Drug Programs (NCPDP) format database</li> <li>Provide unmatched customer service in every client interaction</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>At least two years of pharmacy/pharmacy technician experience required, with three to five years being preferred</li> <li>Extensive experience in insurance adjudication</li> <li>Certified Pharmacy Technician (CPHT) certification a plus</li> <li>Familiarity with independently owned pharmacies a plus</li> <li>Demonstrated ability to communicate by phone and email to members of client organizations and third-party companies such as insurance providers and pharmacy switches</li> <li>Proven ability to shift between multiple tasks as needed</li> <li>Strong attention to detail, as well as strong written and documentation skills</li> <li>Excellent listening and critical thinking skills</li> <li>Experience using Liberty Software products (RXQ, BZQ) a plus</li> <li>Basic computer skills and comfort learning new software products needed</li> </ul> <p><strong>Benefits Starting Day One:</strong></p> <ul> <li><strong>100% employer-paid medical and life insurance</strong> for employees, with optional dental and vision coverage at no cost</li> <li>Family coverage available with Liberty contributing 50% of the premium</li> <li>Fully vested<strong> 401(k)</strong> with employer match&nbsp;</li> <li>Employer contributions to <strong>Health Savings Accounts (HSA</strong>)</li> <li>Generous<strong> paid time off </strong>and paid holidays</li> <li>Tuition reimbursement and continuing education support</li> <li>Adoption expense reimbursement</li> <li>Dependent Care Flexible Spending Account <strong>(FSA)</strong> for tax savings on childcare</li> <li>Confidential counseling resources for mental health, financial planning, and more, via Optum EAP</li> <li><strong>Fully stocked breakroom</strong></li> </ul> <p><strong>&nbsp;If you are ready to be the voice behind the solution APPLY TODAY!</strong></p> <p>&nbsp;</p>