Director, Design at Eltropy

<h3><span style="font-size: 10pt;">Location: Onsite in Santa Clara, CA (Monday-Thursday)<br>Total Compensation: $200,000-$325,000</span></h3> <h3><strong>About the Role</strong></h3> <p>Eltropy is hiring a Director of Design to lead the evolution of our Agentic AI platform into an <strong>AI-native, agent-driven system</strong>.</p> <p>This is not a traditional UX role. You will redefine how products are built by shifting from screens and flows to <strong>AI-powered workflows, automation, and human and AI collaboration</strong>.</p> <p>You will partner closely with Product and Engineering, lead a team of 5 designers in India, and work directly with customers to design solutions grounded in real-world workflows.</p> <h2><span style="font-size: 14pt;"><strong>Key Responsibilities</strong></span></h2> <h3><strong>Design Strategy and Leadership</strong></h3> <ul> <li>Define and drive design strategy aligned with an AI-native product vision<br><br></li> <li>Elevate design from execution to a <strong>core product and decision-making function</strong><strong><br><br></strong></li> <li>Build simple, intuitive experiences for complex financial workflows<br><br></li> <li>Own and evolve the design system across products<br><br></li> </ul> <h3><strong>AI-First Product Leadership</strong></h3> <ul> <li>Lead the shift from UI-driven design to <strong>AI-native experiences</strong> including agents, copilots, and automation<br><br></li> <li>Define how AI shows up in the product including workflows, decisioning, and human oversight<br><br></li> <li>Establish principles for trust, transparency, and control in AI experiences<br><br></li> <li>Drive adoption of AI tools and workflows within the design team<br><br></li> </ul> <h3><strong>Team Leadership</strong></h3> <ul> <li>Lead and develop a team of 5 designers in India<br><br></li> <li>Raise the bar on quality, ownership, and product thinking<br><br></li> <li>Build a culture of speed, accountability, and strong craft<br><br></li> </ul> <h3><strong>Customer and Cross-Functional Leadership</strong></h3> <ul> <li>Partner with Product, Engineering, and AI teams to shape product direction<br><br></li> <li>Work directly with customers to understand workflows and co-create solutions<br><br></li> <li>Influence roadmap and present design direction to executive stakeholders<br><br></li> </ul> <h2><span style="font-size: 14pt;"><strong>What We’re Looking For</strong></span></h2> <ul> <li>10+ years in Product Design with 3+ years in leadership<br><br></li> <li>Strong experience in B2B SaaS and complex workflow products<br><br></li> <li>Proven ability to build products that customers love<br><br></li> <li>Experience designing AI-first or AI-enabled products<br><br></li> <li>Strong product thinking and ability to influence senior stakeholders<br><br></li> </ul> <h2><span style="font-size: 14pt;"><strong>What Success Looks Like</strong></span></h2> <ul> <li>AI is built into workflows in a way that feels natural, useful, and trusted<br><br></li> <li>Customers love the product and see clear operational impact<br><br></li> <li>Design is a core driver of product strategy<br><br></li> <li>The team operates with high ownership, speed, and quality<br><br></li> </ul> <h2><span style="font-size: 14pt;"><strong>About Eltropy</strong></span></h2> <p>Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. Community Banks and Credit Unions use Eltropy to communicate with consumers via text, video, secure chat, co-browsing, screen sharing, and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities.</p> <p><strong>Eltropy Values</strong></p> <ul> <li>Customers are our North Star</li> <li>No Fear – Tell the truth</li> <li>Team of Owners</li> </ul> <p>Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</p>