Customer Experience Representative at Better Debt Solutions

<p><strong data-stringify-type="bold">Better Companies</strong>&nbsp;is a multi-brand financial services organization providing debt relief, tax support, and business funding solutions. We’re strengthening our operations, refining our systems, and building a more cohesive, efficient experience across our brands. Our approach is grounded in transparency, strong operational foundations, and well-structured processes that support reliable execution and scalable growth.</p> <p><br>At <strong data-stringify-type="bold">Better Debt Solutions</strong>, we’re hiring <strong>Customer Experience Representatives</strong> to serve as the first point of contact for our clients. This role is critical to the client experience, managing high-volume inbound calls, providing clear and accurate information, and guiding conversations with structure and confidence. You’ll help reduce confusion, de-escalate concerns, and ensure clients are routed to the right teams quickly and effectively.</p> <p>&nbsp;</p> <p data-path-to-node="3">&nbsp;</p> <h3 data-path-to-node="3"><strong>Customer Experience Representative (CSR) Retention Team | Irvine, CA (Onsite) $30/hour</strong></h3> <hr data-path-to-node="4"> <h3 data-path-to-node="5"><strong data-path-to-node="5" data-index-in-node="0">What You’ll Do</strong></h3> <ul data-path-to-node="6"> <li> <p data-path-to-node="6,0,0"><strong data-path-to-node="6,0,0" data-index-in-node="0">High-Volume Engagement:</strong> Handle 40–100 inbound calls daily across general customer service queues.</p> </li> <li> <p data-path-to-node="6,1,0"><strong data-path-to-node="6,1,0" data-index-in-node="0">Frontline Support:</strong> Serve as the primary contact for all incoming client inquiries.</p> </li> <li> <p data-path-to-node="6,2,0"><strong data-path-to-node="6,2,0" data-index-in-node="0">Account Management:</strong> Review client accounts, payment schedules, and program details in real time.</p> </li> <li> <p data-path-to-node="6,3,0"><strong data-path-to-node="6,3,0" data-index-in-node="0">Clear Communication:</strong> Provide accurate and easy-to-understand information regarding account status and expectations.</p> </li> <li> <p data-path-to-node="6,4,0"><strong data-path-to-node="6,4,0" data-index-in-node="0">De-escalation:</strong> Manage low to moderate client concerns with empathy while maintaining control of the interaction.</p> </li> <li> <p data-path-to-node="6,5,0"><strong data-path-to-node="6,5,0" data-index-in-node="0">Call Direction:</strong> Lead conversations with structure and direction to ensure productivity.</p> </li> <li> <p data-path-to-node="6,6,0"><strong data-path-to-node="6,6,0" data-index-in-node="0">Triage &amp; Routing:</strong> Identify call types and route them appropriately (e.g., NSF, Retention).</p> </li> <li> <p data-path-to-node="6,7,0"><strong data-path-to-node="6,7,0" data-index-in-node="0">Documentation:</strong> Accurately document all client interactions within the system.</p> </li> <li> <p data-path-to-node="6,8,0"><strong data-path-to-node="6,8,0" data-index-in-node="0">Efficiency:</strong> Operate effectively in a fast-paced, high-volume environment.</p> </li> </ul> <hr data-path-to-node="7"> <h3 data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0">What We’re Looking For</strong></h3> <ul data-path-to-node="9"> <li> <p data-path-to-node="9,0,0"><strong data-path-to-node="9,0,0" data-index-in-node="0">Experience:</strong> 1–2 years in customer service, sales, or client-facing roles.</p> </li> <li> <p data-path-to-node="9,1,0"><strong data-path-to-node="9,1,0" data-index-in-node="0">Industry Knowledge:</strong> Experience in financial services or debt settlement is a plus.</p> </li> <li> <p data-path-to-node="9,2,0"><strong data-path-to-node="9,2,0" data-index-in-node="0">Communication Skills:</strong> Strong verbal communication and active listening abilities.</p> </li> <li> <p data-path-to-node="9,3,0"><strong data-path-to-node="9,3,0" data-index-in-node="0">Resilience:</strong> Ability to handle objections and navigate high-pressure conversations.</p> </li> <li> <p data-path-to-node="9,4,0"><strong data-path-to-node="9,4,0" data-index-in-node="0">Professionalism:</strong> Comfortable guiding conversations while maintaining empathy.</p> </li> <li> <p data-path-to-node="9,5,0"><strong data-path-to-node="9,5,0" data-index-in-node="0">Detail-Oriented:</strong> Strong documentation habits and attention to detail.</p> </li> <li> <p data-path-to-node="9,6,0"><strong data-path-to-node="9,6,0" data-index-in-node="0">Technical Proficiency:</strong> Experience using CRM systems and call management tools.</p> </li> <li> <p data-path-to-node="9,7,0"><strong data-path-to-node="9,7,0" data-index-in-node="0">Soft Skills:</strong> High emotional intelligence and sound judgment.</p> </li> </ul> <hr data-path-to-node="10"> <h3 data-path-to-node="11"><strong data-path-to-node="11" data-index-in-node="0">Additional Requirements</strong></h3> <ul data-path-to-node="12"> <li> <p data-path-to-node="12,0,0"><strong data-path-to-node="12,0,0" data-index-in-node="0">Education:</strong> High school diploma or equivalent required.</p> </li> <li> <p data-path-to-node="12,1,0"><strong data-path-to-node="12,1,0" data-index-in-node="0">Adaptability:</strong> Ability to manage multiple priorities in a fast-paced environment.</p> </li> <li> <p data-path-to-node="12,2,0"><strong data-path-to-node="12,2,0" data-index-in-node="0">Organization:</strong> Strong time management and organizational skills.</p> </li> <li> <p data-path-to-node="12,3,0"><strong data-path-to-node="12,3,0" data-index-in-node="0">Discretion:</strong> Comfortable handling sensitive information with high levels of discretion.</p> </li> </ul> <p>This is a full-time, onsite role based in Irvine, CA.</p> <p>&nbsp;</p> <p><em>We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local laws.&nbsp; We are committed to providing reasonable accommodations and to maintaining a workplace free from discrimination and retaliation.</em></p> <p>&nbsp;</p>