Lead Representative Employee Service Center at Sphere Entertainment Co.

<div class="content-intro"><p><span style="font-size: 14pt;"><span data-olk-copy-source="MessageBody">Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at&nbsp;</span><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.sphereentertainmentco.com%2F&amp;data=05%7C02%7CMaddie.Rizzo%40msg.com%7Cf345c42af5d7463ff83408de643f07ae%7Cf2c1e8475bd24ba2b5e4b529a645f31a%7C1%7C0%7C639058419051444527%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=cMiSC0m9pVYooMKOmqGRKLvrWz4pyLwUcbtd%2BD8jl0E%3D&amp;reserved=0" data-auth="NotApplicable" data-linkindex="3">www.sphereentertainmentco.com</a>.</span></p></div><p></p> <p><span style="font-size: 14pt;"><strong>Who are we hiring?</strong></span></p> <p><span style="font-size: 14pt;">The Employee Service Center (ESC) Lead contributes to consistent, high-quality service delivery and supports and manages a team of Employee Service Center (ESC) Representatives. This role balances hands-on case work with peer guidance, reinforcing standard processes, compliance, and service expectations. The Lead shares best practices, escalates risks or gaps, and partners with ESC leadership to strengthen team performance and the overall employee experience.</span></p> <p><span style="font-size: 14pt;"><strong>What will you do?</strong></span></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Act as a point of support for Tier 1 employee inquiries by working service requests alongside the team, reinforcing accurate resolution, effective escalation, and adherence to service expectations.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Support Representatives in processing absences and call offs, providing guidance on appropriate handling and escalation where needed.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Support resolution of employee staffing issues, including missed clocks, schedule changes, attendance matters, pay inquiries, and Time and Attendance–related questions, reinforcing consistent and compliant execution.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Support employee onboarding by reinforcing completion of new hire paperwork, I-9 processing, and orientation practices, ensuring consistency and accuracy across Representatives.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Contribute to HR functions by reinforcing licenses and certifications requirements, supporting training and development initiatives, and guiding Representatives through Time and Attendance–related disciplinary processes.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Partner with Coordinators and ESC Leadership to reinforce day-to-day departmental orientation, alignment, and execution standards.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Support Employee Service Center office operations through on-site presence, real-time guidance, and engagement that promotes smooth business operations.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Observe trends, recurring issues, or compliance gaps in daily work and escalate insights to the Supervisor and ESC Manager to support training reinforcement and continuous improvement.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Build trust with venue partners through visibility, engagement, and timely follow-up, surfacing operational gaps and training needs as they arise.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site. &nbsp;<br></span></li> </ul> <p><span style="font-size: 14pt;"><strong>What do you need to succeed?</strong></span></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">2+ years of experience in a call center, HR, or employee services environment, supporting high-volume, event-driven operations across in-person, phone, and electronic channels.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Knowledge of event driven operations, including time &amp; attendance, payroll, onboarding, and compliance, or the ability to quickly gain fluency in comparable environments.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Proficiency with HRIS and case management systems (e.g., Oracle) and comfort navigating multiple systems in a fast-paced setting.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Comfortable providing clear, constructive feedback, addressing errors, reinforcing standards, and guiding peers toward correct execution.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Strong communication, organization, and problem-solving skills, with sound judgment in sensitive situations.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Spanish language skills preferred; fluency in English and Spanish a plus.</span></li> </ul> <p><span style="font-size: 14pt;"><strong>Special Requirements</strong></span></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Must be available to work a flexible, onsite schedule including days, nights, weekends, and holidays, to support 24/7 operations and event-based late evenings.</span></li> </ul> <p><span style="font-size: 14pt;">#LI-Onsite</span></p> <p></p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Pay Range</div><div class="pay-range"><span>$45,000</span><span class="divider">&mdash;</span><span>$65,000 USD</span></div></div></div><div class="content-conclusion"><p></p> <p style="line-height: 1.4;"><span style="font-family: helvetica, arial, sans-serif; font-size: 14pt;">At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.</span></p> <p style="line-height: 1.4;"><span style="font-family: helvetica, arial, sans-serif; font-size: 14pt;">We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. <span data-teams="true">MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.</span></span></p> <p></p></div>