Field Operations Manager at Via

<p><span style="font-weight: 400;">Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;"> </span><span style="font-weight: 400;"> </span><span style="font-weight: 400;"> </span><span style="font-weight: 400;"> </span><span style="font-weight: 400;"> </span><span style="font-weight: 400;"> </span><span style="font-weight: 400;"> </span><span style="font-weight: 400;"> </span></p> <p><span style="font-weight: 400;">As a&nbsp;</span><strong>Field Operations Manager</strong><span style="font-weight: 400;"> on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.</span></p> <p><strong>**This is a fully in-person position with the expectation that you will be onsite 5 days per week**</strong></p> <p><strong>What You’ll Do:</strong></p> <ul> <li>Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.</li> <li>Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.</li> <li>Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.</li> <li>Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.</li> <li>Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.</li> <li>Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.</li> </ul> <p><strong>Who You Are:</strong></p> <ul> <li>Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.</li> <li>Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.</li> <li>Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.</li> <li>Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.</li> <li>Mission driven, motivated by expanding access to transportation and improving how communities move.</li> <li>Based in the Tacoma area, ready to be onsite 4–5 days a week.</li> </ul> <p><strong>Compensation and Benefits:&nbsp;</strong></p> <ul> <li>Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable</li> <li>Salary Range: $70,000 - $82,500 / year</li> <li>We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.</li> </ul> <p><span style="font-weight: 400;">Ready to join the ride?&nbsp;</span></p> <p><em><span style="font-weight: 400;">Via is an equal opportunity employer.</span></em></p>