Senior Product Manager, Fan Data Platform at Major League Baseball

<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">The MLB Product Team is looking for a Senior Product Manager for our Fan Data Platform. This role will be responsible for enhancing the foundational Fan Data Platform that centralizes all MLB Fan Data in one single platform and enables use cases across hundreds of digital and physical touch points. This role will have a special focus on building products that support Ticketing, Marketing, and Digital Analytics, as we continue to expand and grow our products in this space.&nbsp; This capability plays a pivotal role in a wide variety of use cases in the Baseball industry including Analytics, Data Science, Personalization, Marketing, as well as Business Intelligence across various lines of businesses. We have a unique opportunity in the Baseball industry to leverage large scale data and drive new and exciting personalized experiences for millions of fans globally. This Senior Product Manager will play a critical role in creating them.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">If you are passionate about leveraging data to build the next generation of customer experiences, this will be a great opportunity for you!</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Responsibilities</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Own the Product Management function for core components of MLB’s Fan Data Platform related to Ticketing data. Focus on centralizing all ticketing data in one platform, creating new data products and enabling high value use cases across the industry</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Serve as a primary product point of contact for MLB Clubs, partnering closely to understand their business needs, gather feedback, and ensure the Fan Data Platform effectively supports club-level analytics, marketing, and operational use cases</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Drive alignment across diverse stakeholder groups (Marketing, Analytics, Clubs, Ticketing partners, Engineering), balancing competing priorities , defining solutions, and influencing decision-making, and delivering high-quality products</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Create and manage features, roadmaps, day to day planning activities and rollouts by effectively partnering with stakeholder groups, while balancing quick wins for immediate needs and a longer term product vision</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintain a strong focus on data quality and governance&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Build and manage relationships with a diverse set of stakeholders across the Baseball industry as well as our partners&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Keep a pulse across sports and other industries, including best practices and trends. Evangelize new ideas and bring them into the organization</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Identify and define new product opportunities by deeply understanding fan behavior, business needs, and data capabilities; translate these into scalable platform solutions</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Define and track success metrics (e.g., data adoption, activation, revenue impact, data quality) and ensure product investments drive measurable business outcomes</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Qualifications &amp; Skills</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">4-6 years of experience as a Product Manager supporting Data Platforms</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Technical background along with hands on experience in analyzing large scale data sets with SQL, Python, R, etc</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong problem solving skills. Ability to translate highly unstructured business problems into tangible solutions</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proven experience in shaping and prioritizing product roadmaps, owning large scale projects through to completion</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Familiarity with Agile methodologies such as scrum or kanban</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent written and verbal communication and presentation skills</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Self-starter who is energetic &amp; enthusiastic, confident, adaptable &amp; fan-oriented</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><em>Highly Qualified Applicants Will Have</em></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">A love for Baseball!</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">An understanding of ticketing data in the sports industry</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience in building large scale Data Platforms using cloud based services&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience with implementing and driving new use cases through CDPs</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">This is a unique opportunity to work on award-winning digital products used by millions of Baseball fans, globally. This role will be a part of a team working on exciting problems in the sports industry. If you are interested in data, technology, digital experiences and baseball, this may be the right opportunity for you!</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Salary Range:</strong> $150,000 - $180,000 (Base Salary) + Bonus</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Top MLB Perks &amp; Benefits:</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Competitive Benefits Package</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Company Contributed 401K Plan</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Paid Time Off and Holidays</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Paid Parental Leave</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Access to Free Tickets to Baseball Games &amp; MLB.TV</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Discounts at MLB Store | MLBShop.com</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Employee Assistance Programs (EAP)</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Onsite/Online Training &amp; Development Programs</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Tuition Reimbursement</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Disability Benefits (short term and long term)</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Life and Accidental Death Insurance</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Pet Insurance</span></li> </ul><div class="content-conclusion"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Why MLB?</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">California Residents: Please see our&nbsp;<a href="https://www.mlb.com/careers/ccpa">California Recruitment Privacy Policy</a> for more details.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at <a href="mailto:[email protected]">[email protected]</a>. Requests received for non-disability related issues, such as following up on an application, will not receive a response.</span></p> <p style="text-align: center;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Are you ready to Step Up to the Plate? Apply below!</strong></span></p></div>