Senior User Experience Researcher at Shift4

<div class="content-intro"><h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Overview</span></h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Shift4 (NYSE: FOUR)</strong>&nbsp;is boldly redefining commerce by simplifying complex payments ecosystems across the world.&nbsp;As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for&nbsp;hundreds of&nbsp;thousands of businesses in virtually&nbsp;every industry. For more information, visit&nbsp;<a href="http://www.shift4.com/" target="_blank">www.shift4.com</a>.</span></p> </div> </div> </div></div><p>&nbsp;</p> <h1><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Senior UX / User Experience Researcher</strong></span></h1> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Shift4 (NYSE: FOUR)</strong> is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.</span></p> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>What we’re looking for</strong></span></h3> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The Merchant Experience team is building a research practice within Shift4 Labs™ a customer-led product incubator purpose-built to design products that propel our Merchants forward. We are looking for an experienced, human-centered User Experience Researcher to support current product initiatives and establish the foundations of the Shift4 Labs design research practice.&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><em>Our initial phase will be focused on establishing a nimble usability evaluation processes and formalizing our customer insights.&nbsp; Ultimately, we hope to grow the research practice within Shift4 Labs to incorporate more generative research activities.&nbsp;&nbsp;</em></strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The ideal candidate for this role is a highly skilled product researcher with a deep understanding of the role customer research plays in creating best-in-class experiences with an equal mix of usability and desirability. The candidate should have a balanced view of the relationship between customer needs and business goals and be able to articulate clear and practical insights to internal stakeholders.&nbsp;&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><em>This role is onsite and can be based at any of the following Shift4 locations: Tampa, FL (preferred location) / Atlanta, GA / Center Valley, PA / Las Vegas, NV / Toronto, Canada</em></strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><em>Relocation assistance may be available.&nbsp;</em></strong></span></p> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Responsibilities</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Plan and implement necessary research initiatives based on product roadmaps and organizational initiatives.&nbsp;&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Author and conduct various types of usability evaluations, including moderated, unmoderated, and prototype testing which may include&nbsp; experiments, t-tests, A/B tests, and other data analysis.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Apply diverse research methods such as interviews, surveys, contextual inquiries, ethnography, and diary studies to address key questions.&nbsp;&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Facilitate workshops and collaborative sessions to assist customers in articulating business needs.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Create process flows, wireframes, mockups and functional prototypes to effectively communicate design strategies and detailed interaction behaviors.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Synthesize findings into clear, actionable insights and influence key stakeholders through storytelling and evidence-based recommendations.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Help build product metrics measurement programs, platforms and reporting mechanisms to scale growing organizational needs.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Develop and maintain a repository of research findings and standard methodologies to promote organizational learning and drive continuous improvements.&nbsp;</span></li> </ul> <p>&nbsp;</p> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Qualifications</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">7+ years hands-on of experience in UX research with a focus on usability testing and mixed-method studies.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Excellence in evaluative research (e.g., usability testing, prototype validation, A/B testing).</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Excellent written communication, presentation, and interpersonal skills in English; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Focused interest in growing into the generative research insights arena of UX.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to independently drive multiple concurrent projects in an agile environment.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience in complex B2B SaaS or enterprise platforms with multiple personas.&nbsp;&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">A robust portfolio showcasing prior research projects with both desktop + mobile research outcomes.&nbsp;</span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Preferred Skills (Additional skills that are a plus to have):</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Working knowledge of Figma.&nbsp;</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">#LI-BN1</span></p> <p>&nbsp;</p><div class="content-conclusion"><p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><em>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.</em></span></p> <hr> <p>&nbsp;</p></div>