Business Systems Engineer II - GTM (Salesforce/Hubspot) at Uber Freight

<div class="ewa-rteLine"><strong>Schedule: Full Time</strong></div> <div class="ewa-rteLine"><strong>Job Type: Hybrid</strong></div> <div class="ewa-rteLine"><strong>Salary Type: Salary</strong></div> <div class="ewa-rteLine"><strong>Req #: 2685</strong></div> <p><strong>&nbsp;</strong></p> <p><strong>About the Role:</strong></p> <p>We are seeking a dedicated Systems Engineer to join our Business Technology team.&nbsp;In this role, you will provide critical support and maintenance for our Go To Market Tech Ecosystem, including: HubSpot, Salesforce, Demandbase, Gong, Vercel, etc. You will be the first point of contact for users experiencing issues, ensuring prompt resolution and minimal disruption to business operations and system performance.</p> <p>&nbsp;</p> <p><strong>What the Candidate Will Do:</strong></p> <ul> <li><strong>Issue Resolution</strong>: Diagnose and resolve technical issues, from user issues to system &amp; integration issues.</li> <li><strong>System Administration:</strong> Develop &amp; maintain automation and integration in GTM Tools, ensuring robust performance and reliability.</li> <li><strong>Hubspot</strong>: Configure Workflows, APIs, Custom Objects, Integrations, etc.</li> <li><strong>Salesforce</strong>: Configure Flows, Custom Objects, Integrations, etc.</li> <li><strong>User Suppor</strong>t: Serve as the primary contact for support inquiries related to our GTM Ecosystem.</li> <li><strong>Ticket Management</strong>: Log all support requests in the ticketing system, ensuring accurate documentation of issues and resolutions.</li> <li><strong>Escalation</strong>: Identify and escalate complex issues to the appropriate teams, following established protocols.</li> <li><strong>Communication</strong>: Maintain clear and professional communication with users throughout the support process.</li> <li><strong>Knowledge Base Contribution</strong>: Update and maintain support documentation and FAQs to assist users with common issues.</li> <li><strong>Collaboration</strong>: Work closely with cross-functional teams to address recurring issues and improve system functionality.</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>Basic Qualifications</strong></p> <ul> <li>1+ year of experience in system administration for HubSpot or Salesforce.</li> <li>Fundamental knowledge of CRM and MAP</li> <li>Intermediate knowledge of SQL, JSON, Automation, and Scripting Skills.</li> <li>Excellent interpersonal and communication skills with a strong focus on customer satisfaction.</li> <li>Strong analytical abilities to troubleshoot and resolve technical issues efficiently.</li> <li>Demonstrated ability to work collaboratively in a team environment.</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>Preferred Qualifications</strong></p> <ul> <li><strong>Support: </strong>Experience in technical support of enterprise applications.</li> <li><strong>Certifications</strong>: Certifications in any of the supported applications (e.g., Hubspot, Salesforce, etc.).</li> <li><strong>Industry Experience</strong>: Experience in the logistics, freight, or transportation industry.</li> <li><strong>Technical: </strong>Apex, LWC, Python, R, Mulesoft, etc.</li> </ul> <p>&nbsp;</p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">About Uber Freight</span></span></strong><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:160,&quot;335559739&quot;:80,&quot;335559740&quot;:278}">&nbsp;</span></p> <p><span data-contrast="auto">Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at </span><a href="http://www.uberfreight.com/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">www.uberfreight.com</span></span></a><span data-contrast="auto">.</span></p> <p><span data-contrast="auto"><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:278}"><a href="https://www.uberfreight.com/uber-freight-legal/aviso-de-privacidad-especifica-para-mexico/#English-version">Candidate Privacy Notice</a></span></span></p> <p>&nbsp;</p> <p><strong><span data-contrast="auto">EEOC</span></strong></p> <p><span data-contrast="auto"><span class="TextRun SCXW174419667 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW174419667 BCX0">Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.</span></span><span class="EOP SCXW174419667 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}">&nbsp;</span></span></p>