IP Operations Operator (Quality Assurance Specialist) at Coupang

<p>&nbsp;</p> <p style="margin: 0in; margin-left: .375in; font-family: 'Microsoft JhengHei'; font-size: 11.0pt;">我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。</p> <p style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</p> <p style="margin: 0in; margin-left: .375in; font-size: 11.0pt;"><span style="font-family: 'Microsoft JhengHei';">我們正在尋覓人才協助我們帶領</span><span style="font-family: Calibri;"> Coupang </span><span style="font-family: 'Microsoft JhengHei';">台灣拓展業務。這是個難得的機會，一同參與</span><span style="font-family: Calibri;"> Coupang </span><span style="font-family: 'Microsoft JhengHei';">在台灣的成長，打造一個讓我們的顧客自問「沒有</span><span style="font-family: Calibri;"> Coupang</span><span style="font-family: 'Microsoft JhengHei';">，我該怎麼過活？」的世界。</span></p> <p style="margin: 0in; margin-left: .375in; font-family: 'Microsoft JhengHei'; font-size: 18.0pt;">&nbsp;</p> <p style="margin: 0in; margin-left: .375in; font-size: 18.0pt;"><span style="font-weight: bold; font-family: 'Microsoft JhengHei';">職缺名稱：</span><span style="font-weight: bold; font-family: 'Segoe UI';">IP Operations Operator</span></p> <p style="margin: 0in; margin-left: .375in; font-size: 10.5pt;"><span style="font-family: 'Segoe UI';">IP Operations </span><span style="font-family: 'Microsoft JhengHei';">團隊是維護品牌完整性與市集信任度的「策略防火牆」。</span></p> <p style="margin: 0in; margin-left: .375in; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">我們執行主動防護與法證驗證的雙層防禦，包括：</p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: 'Segoe UI'; font-size: 10.5pt;">IP Monitoring</span><span style="font-weight: bold; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">（智慧財產監控） </span><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">用以移除仿冒品；</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: 'Segoe UI'; font-size: 10.5pt;">Seller Gating</span><span style="font-weight: bold; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">（賣家審核） </span><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">以控管供應鏈與銷售通路。</span></li> </ul> <p style="margin: 0in; margin-left: .375in; font-size: 10.5pt;"><span style="font-family: 'Microsoft JhengHei';">團隊同時負責高度敏感的 </span><span style="font-weight: bold; font-family: 'Microsoft JhengHei';">申訴審查（</span><span style="font-weight: bold; font-family: 'Segoe UI';">Appeals</span><span style="font-weight: bold; font-family: 'Microsoft JhengHei';">） </span><span style="font-family: 'Microsoft JhengHei';">與 </span><span style="font-weight: bold; font-family: 'Segoe UI';">IPR</span><span style="font-weight: bold; font-family: 'Microsoft JhengHei';">（智慧財產權）執法</span><span style="font-family: 'Microsoft JhengHei';">，透過供應鏈文件的法證式審核來解決爭議並降低法律風險。</span></p> <p style="margin: 0in; margin-left: .375in; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">&nbsp;</p> <p style="margin: 0in; margin-left: .375in; font-size: 10.5pt;"><span style="font-family: 'Microsoft JhengHei';">身為</span><span style="font-family: 'Segoe UI';"> IP Operations Operator</span><span style="font-family: 'Microsoft JhengHei';">，你將站在第一線，保護平台的市場完整性。你將負責大量、細節密集的作業，確保平台上的商品真實、合規並符合智慧財產規範。本職缺需具備高度細心、品質導向，以及在快節奏環境中準確套用複雜政策的能力。</span></p> <p style="margin: 0in; margin-left: .375in; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">&nbsp;</p> <p style="margin: 0in; margin-left: .375in; font-size: 18.0pt;"><span lang="zh-TW" style="font-weight: bold; font-family: 'Microsoft JhengHei';">主要職責</span><span lang="en-US" style="font-weight: bold; font-family: 'Microsoft JhengHei';"> (</span><span lang="zh-TW" style="font-weight: bold; font-family: 'Segoe UI';">What will you do?</span><span lang="en-US" style="font-weight: bold; font-family: 'Microsoft JhengHei';">)</span><span lang="en-US" style="font-weight: bold; font-family: Calibri;">:</span></p> <p style="margin: 0in; margin-left: .375in; font-size: 16.0pt;"><span style="font-weight: bold; font-family: 'Segoe UI';">• </span><span style="font-weight: bold; font-family: 'Microsoft JhengHei';">商品內容與上架審查（</span><span style="font-weight: bold; font-family: 'Segoe UI';">Content &amp; Listing Review</span><span style="font-weight: bold; font-family: 'Microsoft JhengHei';">）</span></p> <p style="margin: 0in; margin-left: .375in; font-size: 10.5pt;"><span style="font-family: 'Microsoft JhengHei';">有系統地審查商品頁、品牌資訊與賣家資料，以辨識並降低潜在</span><span style="font-family: 'Segoe UI';"> IP </span><span style="font-family: 'Microsoft JhengHei';">風險。</span></p> <p style="margin: 0in; margin-left: .375in; font-size: 16.0pt;"><span style="font-weight: bold; font-family: 'Segoe UI';">• </span><span style="font-weight: bold; font-family: 'Microsoft JhengHei';">政策應用（</span><span style="font-weight: bold; font-family: 'Segoe UI';">Policy Application</span><span style="font-weight: bold; font-family: 'Microsoft JhengHei';">）</span></p> <p style="margin: 0in; margin-left: .375in; font-size: 10.5pt;"><span style="font-family: 'Microsoft JhengHei';">依據內部</span><span style="font-family: 'Segoe UI';"> SOP</span><span style="font-family: 'Microsoft JhengHei';">，對系統產生的案件做出「通過」或「拒絕」的判定。</span></p> <p style="margin: 0in; margin-left: .375in; font-size: 16.0pt;"><span style="font-weight: bold; font-family: 'Segoe UI';">• </span><span style="font-weight: bold; font-family: 'Microsoft JhengHei';">文件驗證與調查（</span><span style="font-weight: bold; font-family: 'Segoe UI';">Verification &amp; Investigation</span><span style="font-weight: bold; font-family: 'Microsoft JhengHei';">）</span></p> <p style="margin: 0in; margin-left: .375in; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">審查賣家或內部系統提供的文件，確認商品及銷售通路的合法性。</p> <p style="margin: 0in; margin-left: .375in; font-size: 16.0pt;"><span style="font-weight: bold; font-family: 'Segoe UI';">• </span><span style="font-weight: bold; font-family: 'Microsoft JhengHei';">系統維護（</span><span style="font-weight: bold; font-family: 'Segoe UI';">System Maintenance</span><span style="font-weight: bold; font-family: 'Microsoft JhengHei';">）</span></p> <p style="margin: 0in; margin-left: .375in; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">透過設定、審核與調整特定參數（如關鍵字或邏輯）來協助提升監控工具的準確性。</p> <p style="margin: 0in; margin-left: .375in; font-size: 16.0pt;"><span style="font-weight: bold; font-family: 'Segoe UI';">• </span><span style="font-weight: bold; font-family: 'Microsoft JhengHei';">品質管理與報告（</span><span style="font-weight: bold; font-family: 'Segoe UI';">Quality &amp; Reporting</span><span style="font-weight: bold; font-family: 'Microsoft JhengHei';">）</span></p> <p style="margin: 0in; margin-left: .375in; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">維持高準確率與高生產力；清楚記錄每項判定，並協助分析數據中反覆出現的模式或異常。</p> <p style="margin: 0in; margin-left: .375in; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">&nbsp;</p> <p style="margin: 0in; margin-left: .375in; font-size: 18.0pt;"><span lang="zh-TW" style="font-weight: bold; font-family: 'Microsoft JhengHei';">必備資格</span><span lang="en-US" style="font-weight: bold; font-family: 'Microsoft JhengHei';"> (</span><span lang="zh-TW" style="font-weight: bold; font-family: 'Segoe UI';">Essential Qualifications</span><span lang="en-US" style="font-weight: bold; font-family: 'Microsoft JhengHei';">)</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">相關經驗</span><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">：客服、資料輸入、內容審核、電商營運或行政相關經驗。</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">高度細心</span><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">：能專注處理重複且大量的調查類作業。</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">決策能力</span><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">：能快速吸收複雜規則，並一致性地做出客觀、數據導向的判斷。</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">語言能力</span><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">：精通中文，具備基礎到中級英文閱讀與書寫能力，以便閱讀內部系統與政策文件。</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">科技操作能力</span><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">：熟悉</span><span style="font-family: 'Segoe UI'; font-size: 10.5pt;"> Google Suite</span><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">／</span><span style="font-family: 'Segoe UI'; font-size: 10.5pt;">Microsoft Office</span><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">，能同時操作多個網頁平台。</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">誠信原則</span><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">：具備高度職業道德，能妥善處理敏感資訊並維護平台信任度。</span></li> </ul> <p style="margin: 0in; margin-left: .375in; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">&nbsp;</p> <p style="margin: 0in; margin-left: .375in; font-size: 18.0pt;"><span lang="zh-TW" style="font-weight: bold; font-family: 'Microsoft JhengHei';">加分條件</span><span lang="en-US" style="font-weight: bold; font-family: 'Microsoft JhengHei';"> (</span><span lang="zh-TW" style="font-weight: bold; font-family: 'Segoe UI';">Extra Qualifications</span><span lang="zh-TW" style="font-weight: bold; font-family: 'Microsoft JhengHei';">／</span><span lang="zh-TW" style="font-weight: bold; font-family: 'Segoe UI';">Preferred</span><span lang="en-US" style="font-weight: bold; font-family: 'Microsoft JhengHei';">)</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">學歷</span><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">：專科或大學學歷皆可；若對法律、商業或科技領域有興趣更佳。</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">適應力</span><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">：具彈性、積極的工作態度，能因應新專案需求與流程變化。</span></li> </ul> <p style="margin: 0in; margin-left: .375in; font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">&nbsp;</p> <p style="margin: 0in; margin-left: .375in; font-family: 'Microsoft JhengHei'; font-size: 18.0pt;"><span style="font-weight: bold;">招募流程</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">申請資格審核 – 電話面試 – 線上面試 – 錄取通知 </span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動 </span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果 </span></li> </ul> <p style="margin: 0in; margin-left: .375in; line-height: 15pt; font-family: Calibri; font-size: 11.0pt;">&nbsp;</p> <p style="margin: 0in; margin-left: .375in; font-family: 'Microsoft JhengHei'; font-size: 18.0pt;"><span style="font-weight: bold;">注意事項</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">若所有職缺皆招募完成，本公告可能在所示截止日期前關閉 </span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知 </span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Microsoft JhengHei'; font-size: 10.5pt;">酷澎不會歧視殘障人士或退伍軍人，對所有應徵者都提供平等的競爭機會</span></li> </ul> <p>&nbsp;</p>