Partner 18, IT Engineer, San Francisco at a16z

San Francisco, California, United StatesFull-timeIT & Workplace ExperiencePosted 23 days ago

About the Role

Founded in Silicon Valley in 2009 by Marc Andreessen and Ben Horowitz, Andreessen Horowitz (aka a16z) is a venture capital firm that backs bold entrepreneurs <a href="https://a16z.com/news-content">building the future</a> through technology. We are <a href="https://a16z.com/portfolio">stage agnostic</a>. We invest in seed to venture to <a href="https://a16z.com/growth/">growth-stage technology</a> companies, across <a href="https://a16z.com/ai/">AI</a>, <a href="https://a16z.com/bio-health/">bio + healthcare</a>, <a href="https://a16z.com/consumer/">consumer</a>, <a href="https://a16zcrypto.com/">crypto</a>, <a href="https://a16z.com/enterprise/">enterprise</a>, <a href="https://a16z.com/fintech/">fintech</a>, <a href="https://a16z.com/games">games</a>, and companies building toward <a href="https://a16z.com/american-dynamism/">American dynamism</a>. a16z has $90B under management across multiple funds. We’ve established a team that <a href="https://a16z.com/about/">is defined by</a> respect for the entrepreneur and the company-building process; we know what it’s like to be in the founder’s shoes. We’ve invested in <a href="https://a16z.com/portfolio/">companies</a> like Anduril, Airbnb, Coinbase, Cursor, Databricks, Deel, Figma, GitHub, Roblox, SpaceX, and Stripe. Our team is at the forefront of new technology, helping founders and their companies impact and change the world. <h2>The Role</h2> As an IT Engineer, you will provide a full spectrum of IT Support to the firm. Based in our San Francisco office you will serve as the face of the IT team as the primary support contact in the office for a diverse population of end users including the Executive level. You will take point on all IT needs that originate in the SF office. When not directly supporting the office, you will contribute to remote supporting the hybrid firm at-large and serve as a third level escalation point for service tickets. The ideal candidate must have an innate desire to serve and support those around them, taking initiative to offer their services in any situation that may call for it. Low ego and agility are key. You must feel comfortable diving under desks to rig up a clean cable management solution, to supporting C-suite executives in high leverage situations, to coordinating A/V vendors for a live in-office event, to contributing on a complex SaaS system integration project with collaborators spread across the US timezones.  In this hybrid role, you should feel equally comfortable supporting users via email, chat, video call or in-person.  You possess the skill to effectively troubleshoot and diagnose issues, conveying your insights through clear writing in a manner that is both friendly and professional. You carry this same demeanor into a video call or in-person interaction when the situation calls for it. You will work independently on many tasks but understand the importance of constant communication and collaboration to ensure you're in sync with the priorities of the larger team. You must have deep technical knowledge across various domains including MacOS, Windows, iOS, and Android. Experience across a breadth of SaaS applications like Okta, Google Workspace, and Slack are required. You will have experience supporting fleets of endpoints, IT and networking infrastructure, and complex, multi-vendor IT environments. Experience managing integrated conference room A/V systems as well as supporting live event production are preferred. This role requires an in-office presence 5 days a week in our San Francisco, CA office. <h2>To join our team, you should be excited to:</h2> <ul> <li style="font-family: 'times new roman', times, serif;">Deliver a first-class, white-glove customer service experience for everyone who interacts with or within the technical systems of the firm</li> <li style="font-family: 'times new roman', times, serif;">Troubleshoot and resolve escalated IT requests from across the entire organization, up to and especially our Executive Suite</li> <li style="font-family: 'times new roman', times, serif;">Design, implement, maintain, and secure all IT systems and the entire SaaS software stack in our environment</li> <li style="font-family: 'times new roman', times, serif;">Lead IT projects, coordinating cross-functional and distributed teams and ensuring timely and successful delivery</li> <li style="font-family: 'times new roman', times, serif;">Uphold, enforce and improve the firm's IT security posture through diligent and rigorous planning and execution of all IT activities.</li> <li style="font-family: 'times new roman', times, serif;">Seek opportunities for IT automations using workflow builder tools or scripts</li> <li style="font-family: 'times new roman', times, serif;">Build and cultivate long-term relationships</li> <li style="font-family: 'times new roman', times, serif;">Manage vendor relationships for support and staying abreast of latest developments</li> <li style="font-family: 'times new roman', times, serif;">Author and publish high quality documentation and knowledge base articles that serves IT peers and end users</li> <li style="font-family: 'times new roman', times, serif;">Ability to juggle high volume workstreams, stay agile and reprioritize often are critical to succeed in this role</li> <li style="font-family: 'times new roman', times, serif;">Drink from the firehose: always learning new technologies, understand new workflows, and always open to feedback to hone your customer service approach and build new technical skills</li> </ul> <h2>Minimum Qualifications</h2> <ul> <li style="font-family: 'times new roman', times, serif;">6+ years experience in systems, networking, or security administration and experience in client-facing IT roles with demonstrated track record of excellence and increasing responsibilities</li> <li style="font-family: 'times new roman', times, serif;">Growth mindset, tech-native, resourceful, optimistic and proactive attitude, always willing to serve in any situation</li> <li style="font-family: 'times new roman', times, serif;">Strong general troubleshooting skills to diagnose, identify, and resolve technical issues</li> <li style="font-family: 'times new roman', times, serif;">Critical thinking mindset to analyze complex, multi-dimensional problems and navigate towards a proposed solution</li> <li style="font-family: 'times new roman', times, serif;">Exceptional communication skills, both verbal and written</li> <li style="font-family: 'times new roman', times, serif;">Ability to work effectively within the most senior levels of the organization</li> <li style="font-family: 'times new roman', times, serif;">Aptness to prioritize and execute tasks in a high-pressure environment</li> <li style="font-family: 'times new roman', times, serif;">Strong MacOS and Windows skills are required</li> <li style="font-family: 'times new roman', times, serif;">Strong iOS skills are required; Android skills are preferred</li> <li style="font-family: 'times new roman', times, serif;">Experience with administering a wide breadth of SaaS tools is required (e.g. Okta, JAMF, Google Workspace, etc.)</li> <li style="font-family: 'times new roman', times, serif;">Experience with client platform engineering is required (e.g. Jamf, Kandji, Intune, etc.)</li> <li style="font-family: 'times new roman', times, serif;">Experience with networking concepts and protocols is preferred (e.g. switching, routing, DHCP, DNS, RADIUS, etc)</li> <li style="font-family: 'times new roman', times, serif;">Experience working with Zoom, Zoom Rooms, and integrated Audio/Visual systems is highly preferred</li> <li style="font-family: 'times new roman', times, serif;">Low ego, high empathy, and the capacity to collaborate effectively with diverse teams</li> </ul> The anticipated salary range for this role is between $189,000 - $221,000, actual starting pay may vary based on a range of factors which can include experience, skills, and scope. This role is eligible to participate in the a16z carry program and various discretionary bonus programs as well as benefit and perquisite plans including health, dental, vision, disability, life insurance, 401K plan, vacation, and sick leave.<div class="content-conclusion"><h2>a16z culture </h2> <ul> <li style="font-weight: 400; font-family: 'times new roman', times, serif;">We do only first class business and only in a first class way</li> <li style="font-weight: 400; font-family: 'times new roman', times, serif;">We take a long view of relationships, because we are in the relationship business </li> <li style="font-weight: 400; font-family: 'times new roman', times, serif;">We believe in the future and bet the firm that way</li> <li style="font-weight: 400; font-family: 'times new roman', times, serif;">We are all different, we recognize that, and we win</li> <li style="font-weight: 400; font-family: 'times new roman', times, serif;">We celebrate the good times</li> <li style="font-weight: 400; font-family: 'times new roman', times, serif;">We do it for the team</li> <li style="font-weight: 400; font-family: 'times new roman', times, serif;">We play to win</li> </ul> At a16z we are always looking to hire the absolute best talent and recognize that diversity in our experiences and backgrounds is what makes us stronger. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. These differences are what enables us to work towards the future we envision for ourselves, our portfolio companies, and the World. Our organization participates in E-Verify. Click<a href="https://www.e-verify.gov/employees" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.e-verify.gov/employees&source=gmail&ust=1674233464432000&usg=AOvVaw1-yT1T3ug2xE734Ge62fLD"> here</a> to learn about E-Verify. Andreessen Horowitz hereby reserves the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.</div>

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