[CFS] Principal, SCM (Core Inbound S&OP) at Coupang

Seoul, South KoreaFull-timezz-Evergreen RequisitionPosted 9 days ago

About the Role

Company Introduction <div class="ewa-rteLine">CFS (Coupang Fulfillment Services) is a subsidiary of Coupang and manages all fulfillment operations for the company. With experts from diverse backgrounds in warehousing, loading, packaging, shipping, and returning goods, we are innovating to become one of the global retailers.</div> <div class="ewa-rteLine"> </div> <div class="ewa-rteLine">Coupang FCs (Fulfillment Centers) are beyond logistics warehouses. Supported by innovative technologies and factory automation systems, our FCs use data to improve our expertise in the order fulfillment process and make it more streamlined, cost-effective, and efficient.</div> <div class="ewa-rteLine"> </div> <div class="ewa-rteLine">If you thrive in a dynamic environment where you take ownership and deliver results, join us. Come infuse innovative thinking throughout our fulfillment operations to create a world where our customers wonder, "How did I ever live without Coupang?"</div> <div class="ewa-rteLine"> </div> Role Overview We are seeking a highly analytical and detail-oriented Principal, Supply Chain Management to lead inbound planning operations across fulfillment centers (FCs). This role is pivotal in driving capacity planning, inventory alignment, and operational excellence through structured S&OP processes. You will collaborate cross-functionally with finance, operations, and tech teams to ensure accurate forecasting, optimal resource utilization, and seamless execution of inbound plans.   What You Will Do <ul> <li>Short-Term Operational Planning: Own weekly Capacity planning and daily inbound forecasting, signoff processes, and capacity uploads.</li> <li>Manage FC-level weekly signoffs, manual reordering, and vendor flex capacity updates, ensuring alignment of Retail and Non-Retail ROQ with forecasted demand and capacity.</li> <li>Strategic & Mid-Term Planning: Lead 12-week planning cycles and annual/quarterly budgeting for inbound operations, managing Rough Cut Capacity Plans (RCCP) and ensure PvA accuracy.</li> <li>Drive inventory mix analysis and adherence to DOC targets at business group and capacity type levels.</li> <li>Track and improve KPIs such as: Utilization % at day x FC x Capacity type level / ROQ Cuts, Phasing, and Variation / Signoff Accuracy (Weekly/Daily) / Inventory Adherence and Mix</li> <li>Maintain and enhance the S&OP IB Dashboard for real-time visibility and decision-making, collaborating with BI teams to build scalable tools and dashboards (e.g., Bi_v3).</li> <li>Process Excellence & Automation: Lead initiatives to simplify planning processes and automate data flows.</li> <li>Facilitate weekly and monthly S&OP Connects, ensuring alignment across stakeholders (FC operations, finance, and tech teams to resolve capacity issues and implement new configurations)</li> </ul> Basic Qualifications <ul class="ul1"> <li>Bachelor's degree in Supply Chain, Engineering, Business, or related field.</li> <li>5+ years of experience in supply chain planning, preferably in inbound or fulfillment operations.</li> <li>Strong analytical skills with proficiency in Excel, SQL, and planning tools.</li> <li>Experience with S&OP processes and KPI tracking frameworks.</li> <li>Strong English proficiency, capable of independently leading meetings</li> </ul> Preferred Qualifications <ul> <li>Experience in e-commerce or high-volume retail environments.</li> <li>Familiarity with automation tools and dashboarding platforms (e.g., Tableau, Power BI).</li> <li>Ability to manage ambiguity and drive results in a fast-paced environment.</li> <li>Excellent communication and stakeholder management skills.</li> </ul>   Recruitment Process and Others Recruitment Process   <ul> <li>Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  </li> <li>The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  </li> <li>Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  </li> </ul> Details to Consider   <ul> <li>This job posting may be closed prior to the stated end date for application if all openings are filled.  </li> <li>Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  </li> <li>Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.  </li> <li>Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.  </li> <li>Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.  </li> <li>This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes. </li> </ul> Privacy Notice   <ul> <li>Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.  </li> </ul> <a href="https://privacy.coupang.com/en/land/jobs/">https://privacy.coupang.com/en/land/jobs/</a>     Document Return Policy (This notice MUST be included in a job posting in Korea only to comply with the Fair Hiring Procedure Act.)   <ol> <li data-leveltext="%1." data-font="" data-listid="26" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. </li> <li data-leveltext="%1." data-font="" data-listid="26" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. </li> <li data-leveltext="%1." data-font="" data-listid="26" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ([email protected]). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. </li> <li data-leveltext="%1." data-font="" data-listid="26" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. </li> <li data-leveltext="%1." data-font="" data-listid="26" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable. </li> </ol>

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