Senior Implementation Manager at Dealpath

<p><span style="font-size: 12pt;"><strong>Dealpath is looking for a self-motivated Senior Implementation Manager to join our growing team in San Francisco!</strong></span></p> <p><span style="font-size: 12pt;">As a Senior Implementation Manager, you will own end-to-end SaaS implementations for some of the most sophisticated commercial real estate investors in the world, partnering with customers to configure Dealpath accounts, establish industry best practices, and continuously improve the implementation experience. If you are a self-motivated problem-solver who thrives in a fast-paced environment and finds satisfaction in helping customers succeed, we would love to hear from you.</span></p> <h3><span style="font-size: 12pt;"><strong>You're excited about this opportunity because you’ll:</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Efficiently lead 5-6 concurrent Dealpath SaaS implementations for commercial real estate investors, ensuring customers are set up with product and industry best practices</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Improve existing implementation processes to increase speed, efficiency, and customer satisfaction</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Actively identify expansion and growth opportunities within accounts post-implementation</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work cross-functionally with Dealpath's product and sales teams to relay customer feedback and resolve escalations</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>We are excited that you are:</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A self-motivated team player, ready to embrace a fast paced, high-growth environment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Product-focused; you enjoy and feel challenged mastering new software</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Always thinking of new ways to effectively serve customers and improve the implementation team’s internal processes</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>Qualifications:</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bachelor’s degree or higher</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">5-8 years of proven ability to manage end-to-end software implementations, including discovery, complex configurations, and data imports.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience in commercial real estate, proptech, or financial services</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong knowledge and proficiency in Excel / Google Sheets</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">High attention to detail and accuracy</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated ability to think strategically, manage ambiguity and apply problem-solving skills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent verbal, written, and interpersonal communication skills</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>For Bonus Points:</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with SQL, API integrations, Salesforce, and other Software-as-a-Service</span></li> </ul> <p><span style="font-size: 12pt;"><strong>The Perks &amp; Culture:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Medical, dental, and vision insurance.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Health Savings Account (HSA) &amp; Flexible Spending Account (FSA) options.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">401(k) retirement plan.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Paid Parental Leave.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible Time Off (FTO) policy.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Commuter benefits program.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monthly wellness reimbursement to support physical and mental well-being.</span></li> <li style="font-weight: bold; font-size: 12pt;"><span style="font-size: 12pt;"><strong><span style="text-decoration: underline;">Hybrid Work Policy (Must be in our Dealpath office 3 days per week (Tues, Wed, Thurs).</span></strong></span></li> </ul> <p><span style="font-size: 12pt;"><strong>About Dealpath</strong>:</span></p> <p><span style="font-size: 12pt;">Dealpath is the world’s largest and most trusted AI-powered operating system for real estate investing. To date, the platform has powered more than $10 trillion in transactions, partnering with hundreds of firms, including leading global institutions such as Blackstone, Nuveen, LaSalle, CBRE IM, MetLife, Newmark, New York Life, UBS, Manulife, DWS, and Principal.</span><br><br><span style="font-size: 12pt;">By bringing together the only private exchange for institutional real estate listings, investment data, and intelligent execution workflows into a single platform, Dealpath enables firms to capture more opportunities, make faster decisions, execute efficiently, and deliver superior returns.</span><br><br><span style="font-size: 12pt;">Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.</span><br><br><span style="font-size: 12pt;">We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture — we’d love to meet you!</span></p> <p class="font-claude-response-body break-words whitespace-normal"><span style="font-size: 12pt;"><strong>Interview Process Notice</strong></span></p> <p class="font-claude-response-body break-words whitespace-normal"><span style="font-size: 12pt;">Dealpath conducts interviews via video conference. To support our interviewers with accurate note-taking, we may use AI-assisted transcription tools during your interview sessions. By participating in the interview process, you acknowledge that interviews may be recorded or transcribed using these tools for note-taking purposes only. Transcripts are used solely for internal evaluation and are not shared outside of the hiring team.</span></p>