Localization Project Manager at Smartling

<p><strong>Overview</strong></p> <p style="text-align: justify;">Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked <strong>#3 on Fast Company's Most Innovative Companies list</strong>. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started.</p> <p style="text-align: justify;">We're looking for a Localization Project Manager based in the <strong>US Central or Mountain time zones</strong> to join our Managed Services team. In this role, you'll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships.</p> <p>&nbsp;<strong>You Will</strong></p> <ul> <li>Serve as the operational point of contact for assigned clients, building trusted relationships and managing expectations around timelines and scope - liaising with internal teams to address quality and other cross-functional needs</li> <li>Design and optimize localization workflows within Smartling's platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client's unique requirements</li> <li>Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks</li> <li>Drive continuous process improvements - documenting best practices, identifying automation opportunities, and championing changes that increase efficiency across the team</li> </ul> <p><strong>You Have</strong></p> <ul> <li>2+ years of experience in localization or translation project management, ideally within a managed services or agency environment</li> <li>Solid understanding of localization file formats, content types, and CAT/TMS tooling</li> <li>Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally</li> <li>Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent)</li> <li>Experience coordinating with cross-functional teams across engineering, QA, and vendor management</li> <li>Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones</li> <li>Strong written and verbal communication skills</li> <li>A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*</li> </ul> <p>Preferred but not required</p> <ul> <li>Hands-on experience with Smartling or a comparable TMS platform</li> <li>Experience in a SaaS or platform-based localization environment</li> <li>Fluency or working proficiency in a second language</li> <li>Interest in language, technology, or global content strategy</li> </ul> <p><strong>You Are</strong></p> <ul> <li><strong>Adaptable.</strong> Quick to learn new tools and comfortable in a fast-paced, remote-first environment</li> <li><strong>Problem Solver.</strong> Manages competing priorities and turns ambiguous client needs into clear, executable plans</li> <li><strong>Detail-oriented.</strong> Keeps the behind-the-scenes work organized, accurate, and on track</li> <li><strong>Customer Focus.</strong> Proactive with clients’ needs and communicates with clarity across teams and time zones</li> <li><strong>Accountable.</strong> Delivers organized, accurate work consistently — from behind-the-scenes coordination to client-facing communication</li> </ul> <p><strong>You Will Enjoy</strong></p> <ul> <li>Freedom 🏡 - we are remote first</li> <li>Growth&nbsp; - an opportunity to learn and advance your career</li> <li>Wealth 💰 - we offer a competitive salary and 401(k) + company match</li> <li>Wellness - health insurance; free medical plan for you and your family</li> <li>Balance - flexible PTO + 11 holidays; generous parental leave</li> <li>Culture 🤝- an energetic, value-driven, and fun culture and team spirit</li> <li>Bonus - employee referral program and Apple equipment</li> </ul> <p><em>We are considering candidates based in the Mountain and Central time zones only at this time.</em></p> <p><em>Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.</em></p> <p><em>We use E-verify platform for the work authorization verifications.</em></p> <p><em>*To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.</em></p> <p>The US national total pay range for this role is $60,000-$70,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.</p>