Customer Support Agent - Tokyo at Formlabs

<p>To reinvent an industry, you have to build the best team. Join <strong>Formlabs</strong> if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.</p> <p>Our primary goal is to give our customers the best tools with an amazing experience. At Formlabs, that means answering every question, no matter how small, and providing the resources to empower our users to innovate and create.</p> <p>If you love new technology and are a natural problem-solver and a great communicator in Japanese and English we want you on the <strong>Customer Service</strong> team.</p> <p><strong>The Job:</strong></p> <ul> <li>Support users in learning the ins and outs of 3D printing via phone and email&nbsp;</li> <li>Can go on-site fix missions to fix critical hardware issues</li> <li>Make our business partners an expert in our product</li> <li>Keep customers ridiculously happy</li> <li>Feed customer reports back to our international engineering team</li> </ul> <p><strong>You:</strong></p> <ul> <li>Are business-fluent in spoken and written Japanese and English, additional languages are a bonus</li> <li>Experienced in electronic and mechanical product servicing process with strong hands-on ability</li> <li>You care about customers and are a communication expert</li> <li>Like to demonstrate expertise and are capable of leading the customer to a resolution</li> <li>Know how to avoid or solve conflicts and have great analytical skills</li> <li>Are good in administrative tasks and are not afraid of long to-do lists</li> </ul> <p><strong>Bonus Skills:</strong></p> <ul> <li>Experience with 3D modeling, printing and digital fabrication</li> <li>Experience providing technical support for hardware products</li> <li>Familiarity with ticket or case management systems (e.g. ServiceCloud)</li> <li>Experience in fast growing start up environment</li> </ul> <p><strong>We Offer:</strong></p> <ul> <li>An inclusive work environment with inspiring colleagues</li> <li>An exceptionally fast growing company in a highly disruptive industry</li> <li>Shares in the company for full-time employees</li> <li>Unlimited 3D prints</li> </ul> <p><strong>We build amazing things.&nbsp; Come join us!</strong></p> <p>&nbsp;</p> <p><em>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. </em><strong><em>Even if you don't check every box, but see yourself contributing, please ap</em><em>ply.&nbsp;</em><em>Help us build an inclusive community that will change the face of 3D printing.</em></strong></p>