L2/L3 Technical Customer Support Agent at Formlabs

<p>Do you want to change how the world creates?</p> <p>At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.</p> <p><span style="font-weight: 400;">Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.</span></p> <p><span style="font-weight: 400;">We're looking for a talented and multilingual<strong> Customer Support Agent</strong> to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your <strong>technical knowledge</strong>, and using both your <strong>Italian and English</strong>, we want to hear from you!</span></p> <p><strong>The Job:</strong></p> <ul> <li>Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat</li> <li>Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers</li> <li>Help resellers deliver outstanding service to their customers</li> <li>Collaborate on solving technical issues with our global engineering team</li> </ul> <p><strong>You:</strong></p> <ul> <li>Are business-fluent in written and spoken in <strong>Italian</strong> and <strong>English</strong></li> <li>Can quickly resolve technical issues - don't worry, we will provide you with the technical training you need</li> <li>Enjoy connecting with people and are a great listener</li> <li>Are comfortable and conscientious when speaking on the phone</li> <li>Have exceptional writing skills and make use of proper spelling and grammar</li> </ul> <p><strong>Bonus Skills:</strong></p> <ul> <li style="font-weight: 400;">Passion for 3D printing and emerging technologies</li> <li style="font-weight: 400;">Experience in a fast-growing startup environment</li> </ul> <p><strong>We Offer:</strong></p> <ul> <li><span style="font-weight: 400;">Hybrid work</span></li> <li><span style="font-weight: 400;">Catered lunch at the office 3 days per week</span></li> <li><span style="font-weight: 400;">Private health insurance with Medicare (Blue package + hospital coverage)</span></li> <li><span style="font-weight: 400;">A monthly or quarterly public transportation pass for Budapest</span></li> <li><span style="font-weight: 400;">Shares in the company (we're a double unicorn company!)</span></li> <li><span style="font-weight: 400;">Free beverages and snacks at the office</span></li> <li><span style="font-weight: 400;">All You Can Move sports pass with 9500 HUF monthly allowance</span></li> <li><span style="font-weight: 400;">Free 3D prints</span></li> <li><span style="font-weight: 400;">An inclusive, dog-friendly office with diverse and inspiring colleagues</span></li> <li><span style="font-weight: 400;">Development opportunities both in-house and off-site</span></li> <li><span style="font-weight: 400;">Fun team events<br></span></li> </ul> <p><strong>We build amazing things. Come join us!</strong></p> <p><em><span style="font-weight: 400;">We are an equal opportunity employer and value diversity in our company.&nbsp; We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&nbsp;&nbsp;</span></em></p> <p><em><span style="font-weight: 400;">Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.</span></em></p> <p>Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at&nbsp; <a href="mailto:[email protected]">[email protected]</a>.</p>