Account Manager I, Supplier at AvidXchange, Inc.

<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Job Overview</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We are seeking a <strong>dynamic and results-driven Account Manager</strong> to join our Supplier Sales team, focusing on the post-sale portfolio growth of our ePayment supplier network. This role is responsible for the overall <strong>health, adoption, and expansion</strong> of a fluid account base by employing <strong>consultative sales strategies</strong> to drive product conversion and revenue. You will act as a key internal partner, utilizing data-driven analysis to diagnose barriers to adoption, re-sell value, and serve as the <strong>voice of the supplier</strong> to influence product and operational improvements across the organization.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>What You'll Do</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Manage</strong> a fluid portfolio of ePayment supplier accounts, with responsibility for increasing product adoption and expanding revenue through consultative sales strategies.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Develop</strong> and execute account-level strategies to drive conversion and adoption of our SaaS solutions.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Identify</strong> key decision-makers and influencers within target organizations and engage them through tailored outreach and business case development.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Partner</strong> closely with Customer Success, Product and Payment teams to ensure friction points are understood and addressed.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Deliver</strong> compelling, data-driven presentations, when appropriate, demonstrate ROI and influence executive buy-in.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Re-engage</strong> disengaged or underperforming accounts by diagnosing barriers to success and re-selling value based on tailored solutions.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Conduct</strong> discovery sessions, when appropriate, to uncover root causes of low adoption and build corrective action plans.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Identify</strong> opportunities for expansion, upsells, and service optimization as trust is rebuilt and value is realized.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Share</strong> learnings and best practices with Sales, Marketing, and Customer Success teams to help refine our go-to-market approach.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Represent</strong> the voice of the customer internally to help shape product and make operational improvements.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Review</strong> payment mix reports to identify trends, gaps and opportunities.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Maintain</strong> accurate pipeline forecasting and account notes in CRM.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>What We're Looking For&nbsp;</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>1-3 years of proven success</strong> in B2B SaaS sales or account management, with a strong track record of <strong>meeting or exceeding quota</strong> in complex, consultative sales cycles.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrated ability to <strong>re-engage disengaged accounts</strong> and navigate multi-stakeholder deals up to the executive level.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Data-Driven Mindset:</strong> Proficiency in interpreting payment mix reports, CRM forecasting, and using tools like Excel to influence business outcomes and identify expansion opportunities (upsells/optimization).</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Exceptional Communication &amp; Collaboration:</strong> Strong written and verbal consultative communication skills with a proven ability to <strong>influence cross-functionally</strong> (Product, CS, Payments) without direct authority.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience or strong familiarity with <strong>FinTech, Procurement, or AP/AR/Payment’s automation solutions</strong> is highly preferred.</span></li> </ul> <p>&nbsp;</p> <p>&nbsp;</p><div class="content-conclusion"><p>&nbsp;</p> <p><strong>About AvidXchange<br></strong></p> <p style="line-height: 28px;">AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, <strong>mindset is everything</strong>. We are <strong>Connected </strong><strong>as People</strong>, <strong>Growth Minded</strong>, and <strong>Customer Obsessed</strong>. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a <a href="https://www.greatplacetowork.com/certified-company/7007980" target="_blank">Great</a> <a href="https://www.greatplacetowork.com/certified-company/7007980" target="_blank">Place to Work</a>®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.&nbsp;</p> <p><strong>Who you are:</strong>&nbsp;</p> <ul type="disc"> <li style="line-height: 28px;">A go-getter with an entrepreneurial mindset – that means&nbsp;you are&nbsp;not afraid of taking risks,&nbsp;winning big&nbsp;or&nbsp;facing the unknown.&nbsp;</li> <li style="line-height: 28px;">Someone who understands that business is&nbsp;people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.&nbsp;</li> <li style="line-height: 28px;">Focused on&nbsp;making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.&nbsp;</li> </ul> <p><strong>What you’ll get:</strong> &nbsp;</p> <p style="line-height: 28px;">AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.</p> <p><strong>AvidXers enjoy:</strong>&nbsp;&nbsp;</p> <ul type="disc"> <li style="line-height: 28px;">18 days PTO*&nbsp;</li> <li style="line-height: 28px;">11 Holidays (8&nbsp;company&nbsp;recognized &amp; 3&nbsp;floating&nbsp;holidays)&nbsp;</li> <li style="line-height: 28px;">16 hours per year of&nbsp;paid Volunteer Time Off (VTO)&nbsp;</li> <li style="line-height: 28px;">Competitive Healthcare&nbsp;</li> <ul type="circle"> <li style="line-height: 28px;">High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage&nbsp;</li> <li style="line-height: 28px;">100% AvidXchange paid Dental Base Plan Coverage</li> <li style="line-height: 28px;">100% AvidXchange paid Life Insurance&nbsp;</li> <li style="line-height: 28px;">100% AvidXchange paid Long-Term Disability&nbsp;</li> <li style="line-height: 28px;">100% AvidXchange paid Short-Term Disability&nbsp;&nbsp;</li> <li style="line-height: 28px;">Employee Assistance Program (EAP) - Provides&nbsp;counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents</li> <li style="line-height: 28px;">Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents</li> </ul> <li style="line-height: 28px;">401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%</li> <li style="line-height: 28px;">Parental Leave: 8 weeks 100% paid by AvidXchange**&nbsp;</li> <li style="line-height: 28px;">Discounts on Pet, Home, and Auto insurance&nbsp;</li> <li style="line-height: 28px;">WeeCare&nbsp;Childcare Service:&nbsp;helps teammates find affordable daycare,&nbsp;childcare,&nbsp;and&nbsp;tutors 40%&nbsp;less expensive&nbsp;than traditional daycare&nbsp;centers&nbsp;</li> <li style="line-height: 28px;">Perks at Work:&nbsp;free discount program that provides teammates the opportunity to save on items from&nbsp;electronics, movie tickets, car buying, vacations,&nbsp;and&nbsp;more&nbsp;</li> <li style="line-height: 28px;">Onsite gym fitness center, yoga studio, and basketball court</li> <li style="line-height: 28px;">Tuition Reimbursement up to the federal maximum of $5,250***</li> <li style="line-height: 28px;">Hybrid Workplace Flexibility</li> <li style="line-height: 28px;">Free parking</li> </ul> <p><em>*Fully granted from beginning of year, pro-rated if hired mid-year</em>&nbsp;</p> <p><em>**Must be full-time for at least 3 months</em></p> <p><em>***Must be full-time for at least one year&nbsp; </em></p> <p><strong>Equal Employment Opportunity<br></strong></p> <p style="line-height: 28px;">AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.&nbsp;</p></div>