Sr. Global Benefits Specialist at Plexus Worldwide

<p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>The Role</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">The <strong>Senior Global Benefits Specialist</strong> owns the administration, accuracy, and employee experience of Plexus' global benefits programs, with primary responsibility for <strong>U.S. benefits</strong> and support for <strong>Canada, Australia, and Mexico</strong> as needed.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">This role serves as the operational expert for <strong>Open Enrollment</strong>, <strong>qualifying life events</strong>, <strong>leave administration</strong>, <strong>workers' compensation</strong>, <strong>benefits billing</strong>, <strong>payroll deductions</strong>, <strong>Benefits Hub in UKG</strong>, and <strong>recurring audits</strong>. Success requires <strong>exceptional attention to detail</strong>, <strong>advanced Excel skills</strong>, <strong>strong process discipline</strong>, and the ability to <strong>proactively identify issues, recommend solutions, and continuously improve</strong> how benefits are delivered.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Employee Value Proposition</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">This is an opportunity to <strong>drive day-to-day global benefits administration</strong>, ensuring seamless system integration, process efficiency, and exceptional employee experience."</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">You'll have the autonomy to improve processes, strengthen the employee experience, and expand your global exposure while positioning yourself for future growth into a <strong>Benefits or Total Rewards leadership role</strong>. If you enjoy creating order from complexity, solving problems, and making a meaningful impact on employees during some of life's most important moments, this is an opportunity to build something that lasts.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>What Success Looks Like</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Within your first year, you will:</span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Own</strong> Open Enrollment, qualifying life events, leave administration, workers' compensation, benefits billing, payroll deduction reporting, and recurring benefits audits.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Finalize and maintain</strong> accurate SOPs and documentation for all core benefits processes.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Improve</strong> the leave administration process by strengthening workflows, communication, documentation, and return-to-work coordination.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Establish audit controls</strong> that proactively identify discrepancies before they impact employees, payroll, or financial reporting.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Enhance the employee experience</strong> through accurate Benefits Hub administration and consistent, easy-to-understand benefits communications.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Build trusted partnerships</strong> across HR, Payroll, Finance, HRIS, brokers, carriers, and vendors while bringing forward both problems and recommended solutions.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Drive continuous improvement</strong> by identifying process efficiencies, automation opportunities, and AI-enabled solutions that improve accuracy and scalability.</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Performance Accountabilities</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Own Global Benefits Administration</strong> by administering U.S. benefit programs and supporting Canada, Australia, and Mexico benefits processes while serving as the organization's <strong>subject matter expert</strong>.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Lead the End-to-End Benefits Lifecycle</strong> by owning Open Enrollment, qualifying life events, Benefits Hub administration in UKG, employee communications, and system accuracy to deliver a seamless employee experience.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Administer Leave and Workers' Compensation Programs</strong> by managing FMLA, ADA, disability, paid parental leave, workers' compensation, return-to-work processes, and applicable state leave programs with empathy, compliance, and consistency.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Ensure Financial and Payroll Accuracy</strong> by managing benefits billing, carrier reconciliations, payroll deductions, recurring audits, and reporting to proactively identify and resolve discrepancies.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Strengthen Operational Excellence</strong> by developing SOPs, audit controls, process documentation, and reporting tools while identifying opportunities to improve efficiency through automation and AI-enabled solutions.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Maintain Compliance and Data Integrity</strong> by supporting COBRA, ACA, HIPAA, required notices, workers' compensation audits, vendor reporting, and other regulatory requirements while maintaining accurate and confidential records.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Build Strong Business Partnerships</strong> by collaborating with HRIS, Payroll, Finance, HR Business Partners, brokers, carriers, vendors, and leaders to resolve issues, improve processes, and deliver exceptional customer service.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Drive Continuous Improvement</strong> by identifying risks, communicating issues early, recommending practical solutions, and helping build a scalable global Total Rewards function.</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Performance Qualifications</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Bachelor's degree</strong> in Human Resources, Business Administration, or a related field, or equivalent experience.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Five or more years</strong> of progressive benefits administration experience, including ownership of <strong>Open Enrollment</strong>, <strong>leave administration</strong>, <strong>benefits billing</strong>, <strong>payroll deductions</strong>, and <strong>recurring audits</strong>.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Demonstrated expertise administering <strong>FMLA</strong>, <strong>ADA</strong>, <strong>workers' compensation</strong>, <strong>disability</strong>, <strong>paid parental leave</strong>, <strong>COBRA</strong>, and other compliance-related benefits processes.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Advanced Microsoft Excel</strong> proficiency, including <strong>pivot tables</strong>, <strong>XLOOKUPs</strong>, formulas, reconciliations, and large data-set analysis.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Experience administering benefits within an <strong>HRIS</strong>, including system testing and configuration support; <strong>UKG preferred</strong>.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Proven ability to <strong>develop SOPs</strong>, strengthen internal controls, improve processes, and implement scalable solutions.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Strong analytical and problem-solving skills with the confidence to <strong>identify issues early</strong>, <strong>communicate proactively</strong>, and <strong>recommend practical solutions</strong>.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Exceptional <strong>attention to detail</strong>, organizational skills, and follow-through while managing multiple priorities and deadlines.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Excellent communication and customer service skills with the empathy to support employees through complex life events while maintaining the highest level of confidentiality.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Experience supporting <strong>global or multi-country benefits programs</strong> preferred.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>CEBS, CBP, PHR, SPHR, SHRM-CP, or SHRM-SCP</strong> certification preferred.</span></li> </ul> <p><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><strong>About Plexus</strong></span></p> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Founded in gut health. Experts in microbiome. Plexus Worldwide®, headquartered in Scottsdale, Arizona, is a renowned direct-selling company recognized as a top employer. Over the past 18 years, Plexus has dedicated itself to promoting hope, health, and happiness through its scientifically backed, innovative dietary supplements, weight management products, and personal care products, sold primarily through Plexus Brand Ambassadors. As a six-time Best Places to Work awardee, Blue Zone-approved employer, and an AZ Most Admired Company, Plexus prides itself on its robust organizational culture and commitment to community support and philanthropy. Our team is driven by a shared mission to empower individuals to achieve their health and wellness goals while offering additional income through the sale of products. Join us to be part of a team that values people, innovation, wellness, and community impact.</span></p> <p><span style="font-size: 12pt;"><strong>Benefits</strong></span></p> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Highly rated and competitive medical plans.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">401 (k) with company match and immediate vesting.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">1-on-1, personalized health coaching.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Many other voluntary benefits.</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">To learn more about Plexus Worldwide, please review our careers page at <a href="https://www.plexusworldwide.com/careers">www.plexusworldwide.com/careers</a>.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong data-start="399" data-end="443">Learn more about our One Plexus culture.</strong> Watch this short video to see how our values, people, and purpose come together to make Plexus a great place to grow and make an impact. <a href="https://plexusworldwide-1.wistia.com/medias/zhfpm3vi4o" data-auth="NotApplicable" data-linkindex="0" data-olk-copy-source="MessageBody">https://plexusworldwide-1.wistia.com/medias/zhfpm3vi4o</a>.</span></p> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Thank you for taking the time to apply for an opportunity with our One Plexus team! 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