Analyst (Client Onboarding focused, Mandarin & English speaking) at Cision

Kuala Lumpur, Kuala Lumpur, MalaysiaFull-time610 - CX Comms CloudPosted 3 months ago

About the Role

<div class="content-intro"><div> </div> <p> </p></div><h3><span style="font-size: 12pt;"><strong>Looking for more regional exposure?  Join us to drive customer success across 8 APAC markets — from post-sales onboarding to data analysis.</strong></span></h3> <p><span style="font-size: 12pt;">You will actively participate in pre-sales and post-sales processes for our <strong>CisionOne</strong> platform - conducting product demos, facilitating onboarding, performing data analysis, and creating tailored reports that maximize client success.</span></p> <p> </p> <p><strong><span style="font-size: 12pt;">What We Offer:</span></strong></p> <ul> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">Client Onboarding focused, covering 8 APAC markets</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">Permanent, full-time role</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">5-day work week (Mon - Fri)</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">Hybrid work mode - work in our <strong>Mid Valley City, KL</strong> office plus work from home</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">Annual Leave (start at 12 days)</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">Company Wellness Days</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">Comprehensive Medical Insurance coverage</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">24/7 Employee Assistance Program (EAP)</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">Full statutory social contributions (EPF, SOCSO, EIS)</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">Statutory Public Holidays</span></p> </li> </ul> <p> </p> <p><span style="font-size: 12pt;"><strong>Primary Duties & Responsibilities:</strong></span></p> <ul> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">Work closely with the <strong>APAC </strong>sales team to understand the client's business goals and objectives, including <strong>pre-sales</strong> and <strong>post-sales support</strong>.</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">Performs all activities related to <strong>onboarding and supporting new clients to the platform</strong> including but not limited to: answering client inquiries, and hosting virtual client orientation/training sessions on how to navigate and use the platform via phone and email efficiently.</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">Provides relevant information, support, or <strong>training for platform products</strong>.</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">Troubleshoots and supports clients and internal stakeholders with <strong>media monitoring requests</strong> or related inquiries.</span></p> </li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Responsible for delivering reports based on clients' needs and helping produce insights that help contribute to meeting clients' goals and deadlines, which covers performing media analysis of brands, competitors, or historical data, creating standardized dashboards and reports with the use of Cision's proprietary software or Microsoft Office applications.</span></li> </ul> <p> </p> <p><span style="font-size: 12pt;"><strong>Desired Skills and Experience:</strong></span></p> <ul> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;"><strong>Passionate </strong>about sales support, customer support, and client experience</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">Young talent is welcome. 1-5 years of experience in customer support, sales operations, analytics, insights, or communications within a relevant industry.</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">Skilled in<strong> stakeholder management</strong> to build strong relationships (facing internal <strong>sales </strong>& external <strong>clients</strong>)</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">Confidence in spoken and written <strong>English </strong>and <strong>Chinese </strong>(the position holder will communicate with clients in markets including Singapore, Korea, Hong Kong, Australia, Taiwan, Vietnam, Indonesia, and Malaysia)</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">Self-motivated and analytical, with sharp problem-solving skills and a creative mindset to transform data into insights</span></p> </li> </ul> <p> </p> <div><span style="font-size: 12pt;">At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. </span></div> <div> </div> <div><span style="font-size: 12pt;">Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. </span></div> <div> </div> <div><span style="font-size: 12pt;"><strong>Empower your impact at Cision. Be seen, be understood, be you. </strong></span></div> <div> </div> <div><span style="font-size: 12pt;" data-teams="true">Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including <a id="menurjlm" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1582545697&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D279553938%26u%3Dhttps%253A%252F%252Fwww.cision.com%252F%26a%3DCisionOne&a=CisionOne" target="_blank"><strong>CisionOne</strong></a>, <a id="menurjlo" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=3012343804&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D3402596191%26u%3Dhttps%253A%252F%252Fwww.brandwatch.com%252F%26a%3DBrandwatch&a=Brandwatch" target="_blank"><strong>Brandwatch</strong></a>, and <a id="menurjlq" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1961299488&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D160139869%26u%3Dhttps%253A%252F%252Fwww.cision.com%252Fpr-distribution-and-placement%252Fprnewswire%252F%26a%3DPR%2BNewswire&a=PR+Newswire" target="_blank"><strong>PR Newswire</strong></a>, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.</span></div> <div> </div> <div><span style="font-size: 12pt;">Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the <a class="postings-link" href="https://www.ceoaction.com/ceos/?Page=1&CompanyLetters=C&Sort=Alphabetical">CEO Action for Diversity & Inclusion™ pledge</a> and named a “Top Diversity Employer” for 2021 by <a class="postings-link" href="https://diversityjobs.com/">DiversityJobs.com</a>.</span></div> <div> </div> <div><span style="font-size: 12pt;">Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.</span></div> <div> </div> <div><span style="font-size: 12pt;">Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]</span></div> <div> </div> <div><span style="font-size: 12pt;">Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.</span></div> <div> </div> <div><span style="font-size: 12pt;">Please review our <a class="postings-link" href="https://www.cision.com/careers/cision-candidate-privacy-notice/">Global Candidate Data Privacy Statement</a> to learn about Cision’s commitment to protecting personal data collected during the hiring process. </span></div> <p> </p> <p> </p> <p> </p>

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