Strategy & Operations Principal at Via

<p>Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.</p> <p>As a <strong>Strategy &amp; Operations Principal</strong>, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!</p> <p><strong data-stringify-type="bold">**This is a fully in-person position with the expectation that you will be onsite 5 days per week. May require occasional weekend / after-hours work **</strong></p> <p><strong>What You'll Do:</strong></p> <ul> <li>Manage the on-site daily operations of Via’s service in West Palm Beach</li> <li>Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team</li> <li>Manage and mentor the on-site team of dispatchers and shift managers</li> <li>Be the face of the service; develop relationships with driver partners, customers, community leaders, and local organizations</li> <li>Liaise closely with Via senior management and Via’s external partners</li> <li>Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis</li> <li>Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.</li> <li>Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations</li> <li>Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.</li> </ul> <p><strong>Who You Are:</strong></p> <ul> <li>Experienced strategic leader, with a minimum of 5+ years of experience and hold a Bachelor's degree</li> <li>Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility</li> <li>Savvy and tactful communicator: you intuitively find the right tone in every situation</li> <li>Foster a culture deeply committed to providing a world class customer service experience</li> <li>Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously</li> <li>Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams</li> <li>Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly</li> <li>Have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with</li> <li>Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility</li> <li>Problem solver; you don’t accept the status quo and are always looking for creative solutions</li> </ul> <p><strong>Compensation and Benefits:</strong></p> <ul> <li>Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.</li> <li>Base salary range: $110,000-$160,000 / year</li> <li>We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.</li> </ul> <div> <p>Ready to join the ride?&nbsp;</p> <p><em>Via is an equal opportunity employer.</em></p> </div>