Product Manager, Agent Analytics and Optimization at Conviva

<p><strong><span class="TextRun SCXW58954629 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW58954629 BCX0">Conviva is the intelligence layer for digital businesses, turning every consumer interaction i</span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW58954629 BCX0">nto ou</span><span class="NormalTextRun SCXW58954629 BCX0">tcome-based intelligence—linking&nbsp;</span><span class="NormalTextRun SCXW58954629 BCX0">engagement</span>&nbsp;<span class="NormalTextRun SCXW58954629 BCX0">patterns across AI agents, apps, websites, and streaming video to&nbsp;</span><span class="NormalTextRun SCXW58954629 BCX0">real results</span><span class="NormalTextRun SCXW58954629 BCX0">&nbsp;such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.</span></span><span class="EOP SCXW58954629 BCX0" data-ccp-props="{}">&nbsp;</span></strong></p> <p>&nbsp;</p> <p>Are you a motivated and fast learner who wants to join a high-powered AI/engineering team that is disrupting digital and agentic experience analytics?&nbsp;</p> <p>We’re hiring a <strong>Product Manager </strong>to help build an Agent Experience Analytics product within our Digital Intelligence Platform—a platform focused on intelligence and optimization for apps, websites, and AI agents.</p> <p>AI agents are quickly becoming a new “digital surface” alongside mobile and web. But teams still struggle to answer basic questions:&nbsp;Are my agents working and achieving outcomes? What drives success? How do we optimize behavior, reliability and user outcomes?&nbsp;How do I launch an agent and have it continuously adapting to the ever changing world?&nbsp;Conviva has an industry leading answer to these questions. This role is a chance to define and lead a brand-new category: analytics and optimization for AI agent experiences, backed by strong platform foundations, real customer problems, and a track record of disruptive innovation.&nbsp;</p> <p>You’ll work closely with engineering, design, and go-to-market to turn ambiguous, fast-moving market signals into a product teams rely on—shipping quickly, learning constantly, and setting the direction for where agent analytics goes next.</p> <p>&nbsp;</p> <p><span style="font-size: 14pt;"><strong>What Success Will Look Like&nbsp;</strong></span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="9" data-aria-level="1"><strong>Own product outcomes</strong> for Agent Experience Analytics: defining vision, strategy, roadmap, and success metrics.</li> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="10" data-aria-level="1"><strong>Discover and define the category:</strong> talk to customers weekly, map workflows, validate problems, and translate insights into sharp product bets.</li> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="11" data-aria-level="1"><strong>Partner deeply with engineering, design, and data/ML</strong> to ship high-quality product experiences from concept to launch to iteration.</li> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="12" data-aria-level="1"><strong>Drive execution:</strong> prioritize ruthlessly, unblock teams, manage tradeoffs, and ensure timely delivery.</li> </ul> <p><span data-contrast="auto">&nbsp; </span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span style="font-size: 14pt;"><strong>Who You Are and What You've Done</strong></span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">You’re energized by 0→1 ambiguity and can turn fuzzy problems into crisp product direction.</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">You’re customer-obsessed but practical—deep empathy plus strong prioritization. </span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="5" data-aria-level="1">You communicate clearly in writing and in live discussions.</li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="6" data-aria-level="1">You can zoom out (strategy) and zoom in (details) without getting stuck in either.</li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="7" data-aria-level="1">You build alignment fast and keep teams moving.</li> </ul> <p>&nbsp;</p> <p><span style="font-size: 10pt;"><em>The expected salary range for this full-time position is $220,000 - $300</em></span><em><span style="font-size: 10pt;">,000 + equity + benefits. The actual level and compensation are determined by several factors, such as your qualifications, professional background, and relevant experience.</span>&nbsp;</em></p> <p>&nbsp;</p> <p><strong><span class="TextRun SCXW181842941 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW181842941 BCX0">To learn more about how Conviva can help improve the performance&nbsp;</span><span class="NormalTextRun SCXW181842941 BCX0">and outcomes&nbsp;</span><span class="NormalTextRun SCXW181842941 BCX0">of your digital services, visit&nbsp;</span></span><a class="Hyperlink SCXW181842941 BCX0" href="http://www.conviva.com/" target="_blank"><span class="TextRun Underlined SCXW181842941 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW181842941 BCX0" data-ccp-charstyle="Hyperlink">www.conviva.com.</span></span></a></strong></p>