Practice Manager at Heart + Paw
Philadelphia, PaFull-timeHeart + Paw CallowhillPosted about 1 month ago
Apply with PipelineAbout the Role
<p><strong><span data-contrast="auto">Center Director (Practice Manager)</span><span data-ccp-props="{}"> </span></strong></p>
<p><strong>Callowhill</strong></p>
<p><strong>**Veterinary experience required!**</strong></p>
<p><span data-contrast="auto">Are you ready to revolutionize pet care? We are reimagining the experience for pets and pet parents, and we’re searching for a </span><span data-contrast="auto">Center Director</span><span data-contrast="auto"> to lead our team.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">If you are passionate about delivering elevated client experiences, building and managing high-performing teams, and driving financial success while making a positive impact in the lives of pets and their families, we want to meet you!</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="auto">Why You’ll Love Working Here:</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></strong></p>
<ul>
<li><span data-contrast="auto">Be part of a collaborative, pet-focused team that values your input.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Enjoy a modern, thoughtfully designed workspace equipped with the latest technology.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Grow in your career with a company committed to low-stress handling and pet wellness.</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Responsibilities Include:</span><span data-ccp-props="{}"> </span></strong></p>
<p><strong><span data-contrast="auto">Cl</span>ient Relations:</strong></p>
<ul>
<li><span data-contrast="auto">Foster a client-centric environmen</span><span data-contrast="auto">t</span><span data-contrast="auto"> that meets the needs of pets and their parents.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Promote local community engagement through </span><span data-contrast="auto">marketing initiatives</span><span data-contrast="auto"> and onsite events.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Resolve client concerns and manage financial arrangements with professionalism and care.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Team Management:</span><span data-ccp-props="{}"> </span></strong></p>
<ul>
<li><span data-contrast="auto">Hire, train, and develop a high-performing support team.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Schedule team members and ensure appropriate staffing levels.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Conduct performance reviews, manage disciplinary actions, and oversee employee development.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Promote a collaborative and positive work culture.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Financial Oversight:</span><span data-ccp-props="{}"> </span></strong></p>
<ul>
<li><span data-contrast="auto">Work with leadership to create budgets, monitor </span><span data-contrast="auto">key performance indicators (KPIs)</span><span data-contrast="auto">, and analyze financial statements.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Educate your team on business and client impact metrics.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Manage inventory and ensure financial efficiency through proper supply control.</span><strong><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></strong></li>
</ul>
<p><strong><span data-contrast="auto">Facility Management:</span><span data-ccp-props="{}"> </span></strong></p>
<ul>
<li><span data-contrast="auto">Ensure proper use and maintenance of the </span><span data-contrast="auto">Practice Management System</span><span data-contrast="auto"> for accurate client records.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Supervise cleaning, maintenance, and organization to meet the Company’s elevated standards.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Enforce safety and security protocols.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Marketing & Community Engagement:</span><span data-ccp-props="{}"> </span></strong></p>
<ul>
<li><span data-contrast="auto">Collaborate with the marketing team to execute effective advertising and community outreach strategies.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Promote internal programs to increase client visits and elevate brand awareness.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Culture & Team Engagement:</span><span data-ccp-props="{}"> </span></strong></p>
<ul>
<li><span data-contrast="auto">Lead by example to create a cooperative and motivated team environment.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Uphold the Company’s core values and promote continuous quality improvement.</span><strong><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></strong></li>
</ul>
<p><span data-ccp-props="{"335551550":0,"335551620":0}"> </span><strong><span data-contrast="auto">Qualifications:</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">Bachelor’s degree in business or related field (or equivalent experience).</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Certified Veterinary Practice Manager (CVPM) designation is a plus.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Experience in managing a high-touch client service business (e.g., spa, medical office, veterinary practice, hospitality).</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":0,"335559738":0,"335559739":0}"> </span><strong><span data-contrast="auto">Core Competencies:</span></strong><span data-ccp-props="{"335559685":0}"> </span></p>
<ul>
<li><span data-contrast="auto">Passion for pets and a </span><span data-contrast="auto">consumer-centric mindset</span><span data-contrast="auto">.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Proven ability to manage labor costs, scheduling, and P&L to achieve business goals.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Strong leadership skills with the ability to inspire and develop teams.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Skilled in adapting to </span><span data-contrast="auto">changing operational needs</span><span data-contrast="auto"> and leveraging technology to improve client experiences.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":720,"335559738":0,"335559739":0}"> </span><strong><span data-contrast="auto">Perks of Joining the Team:</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559685":0,"335559738":0,"335559739":0}"> </span></p>
<ul>
<li><span data-contrast="auto">Competitive pay and opportunities for advancement. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":257}"> </span></li>
<li><span data-contrast="auto">Work in a state-of-the-art facility designed with pets, their parents, and our team in mind. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":257}"> </span></li>
<li><span data-contrast="auto">Flexible scheduling, generous paid time off, and company-paid holiday schedule. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":257}"> </span></li>
<li><span data-contrast="auto">Team Pet Care Discounts </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":257}"> </span></li>
<li><span data-contrast="auto">Health, Dental, and Vision insurance, 401K retirement savings, and more!</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":257}"> </span></li>
</ul>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Apply Today!</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335551550":0,"335551620":0,"335559738":281,"335559739":281}"> </span></p>
<p><span data-contrast="auto">If you are ready to join a team dedicated to providing exceptional care for pets and their families, apply now to become a Center Director. Together, we’ll create a healthier, happier world for pets!</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p>
<p><strong>This is petcare reimagined®.</strong></p>
<p>#IH</p><div class="content-conclusion"><p> </p>
<h3><strong>About Heart + Paw</strong></h3>
<p>Founded on the belief that veterinary professionals deserve a workplace where they can thrive and be happy, healthy, and successful, <u><a href="https://c212.net/c/link/?t=0&l=en&o=3747204-1&h=562802280&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D3529335-1%26h%3D1028720998%26u%3Dhttps%253A%252F%252Fheartandpaw.com%252F%26a%3DHeart%2B%252B%2BPaw&a=Heart+%2B+Paw"><strong>Heart + Paw</strong></a></u> offers full-service veterinary centers that are reimagining pet care in every way, providing state-of-the-art care that today's pet parents expect. We’re committed to creating a supportive and collaborative environment where all team members can reach their full potential. From routine wellness, dental care, radiology, and surgeries to grooming and daycare, all pets are treated with a low stress approach. Heart + Paw incorporates advanced technologies, top-of-the-line amenities, equipment selected based on years of practice and research, and a fresh philosophy for pets, pet parents and our team. This is petcare reimagined®.</p>
<p>To learn more, visit Heart + Paw online at <u><a href="https://c212.net/c/link/?t=0&l=en&o=3747204-1&h=2373933359&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D3529335-1%26h%3D3364822822%26u%3Dhttps%253A%252F%252Fheartandpaw.com%252F%26a%3Dheartandpaw.com&a=heartandpaw.com"><strong>heartandpaw.com</strong></a></u>, or follow Heart + Paw on <u><a href="https://c212.net/c/link/?t=0&l=en&o=3747204-1&h=3529236468&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D3529335-1%26h%3D468744932%26u%3Dhttps%253A%252F%252Fwww.instagram.com%252Fheartandpaw%252F%26a%3DInstagram&a=Instagram"><strong>Instagram</strong></a></u>, <u><a href="https://c212.net/c/link/?t=0&l=en&o=3747204-1&h=1593959954&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D3529335-1%26h%3D3983443223%26u%3Dhttps%253A%252F%252Fwww.facebook.com%252Fheartandpaw.brand%252F%26a%3DFacebook&a=Facebook"><strong>Facebook</strong></a></u>, and <u><a href="https://c212.net/c/link/?t=0&l=en&o=3747204-1&h=2465688082&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D3529335-1%26h%3D365815887%26u%3Dhttps%253A%252F%252Fwww.linkedin.com%252Fcompany%252Fheart-and-paw%252F%26a%3DLinkedIn&a=LinkedIn"><strong>LinkedIn</strong></a></u>.</p>
<p><em>Heart + Paw is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strongly encourage people from underrepresented groups to apply.</em></p></div>
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