New York City Economic Development Corporation
Senior Tech Support at New York City Economic Development Corporation
New York, New York, United StatesFull-timeManagement Information SystemsPosted 23 days ago
Apply with PipelineAbout the Role
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<p class="Paragraph SCXW186641841 BCX0"><strong><span class="TextRun SCXW186641841 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW186641841 BCX0">Our Vision</span></span></strong><span class="TextRun SCXW186641841 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW186641841 BCX0">: To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses. </span></span><span class="EOP SCXW186641841 BCX0" data-ccp-props="{"134233118":true,"201341983":0,"335559739":160,"335559740":259}"> </span></p>
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<p class="Paragraph SCXW186641841 BCX0"><strong><span class="TextRun SCXW186641841 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW186641841 BCX0">Our Mission</span></span></strong><span class="TextRun SCXW186641841 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW186641841 BCX0">: </span></span><span class="TextRun SCXW186641841 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW186641841 BCX0">Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers.</span></span><span class="EOP SCXW186641841 BCX0" data-ccp-props="{"134233118":true,"201341983":0,"335559739":160,"335559740":259}"> </span></p>
</div></div><p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">POSITION</span><span data-ccp-parastyle="heading 1"> </span><span data-ccp-parastyle="heading 1">OVERVIEW</span></span></strong><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">:</span></span></strong><span data-ccp-props="{"335559685":360,"335559738":194}"> </span></p>
<p><span data-contrast="auto"><span data-ccp-parastyle="Body Text">The Senior Tech Support position provides advanced technical support to end users, while serving as a technical resource to other Helpdesk personnel. This role requires </span><span data-ccp-parastyle="Body Text">maintaining</span><span data-ccp-parastyle="Body Text"> detailed knowledge of all company</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">supported</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">software/applications,</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">performing</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">routine</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">software</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">upgrades,</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">and</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">ensuring</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">that</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">user</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">needs are met</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">efficiently</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">and</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">professionally. This</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">role</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">will</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">require</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">establishing</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">Helpdesk goals,</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">objectives</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">and</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">policies to deliver superior customer service.</span></span><span data-ccp-props="{"335559685":360,"335559731":0,"335559737":184,"335559738":2,"335559991":360}"> </span></p>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">ESSENTIAL</span><span data-ccp-parastyle="heading 1"> </span><span data-ccp-parastyle="heading 1">DUTIES</span><span data-ccp-parastyle="heading 1"> </span><span data-ccp-parastyle="heading 1">AND</span><span data-ccp-parastyle="heading 1"> </span><span data-ccp-parastyle="heading 1">RESPONSIBILITIES</span></span></strong><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">:</span></span></strong><span data-ccp-props="{"335559685":360,"335559738":194}"> </span></p>
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<li><span data-contrast="auto">Specialize in customer service and technical support</span><span data-ccp-props="{"201341983":1,"335559685":813,"335559738":1,"335559740":207,"469777462":[813],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Assist in managing day-to-day support tickets</span><span data-ccp-props="{"201341983":1,"335559685":813,"335559740":206,"469777462":[813],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Manage laptop and computer imaging</span><span data-ccp-props="{"201341983":1,"335559685":813,"335559740":207,"469777462":[813],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Assist in new software implementation</span><span data-ccp-props="{"201341983":1,"335559685":813,"335559738":1,"335559740":207,"469777462":[813],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Configure, install, and troubleshoot network scanners and printers</span><span data-ccp-props="{"201341983":1,"335559685":813,"335559740":206,"469777462":[813],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Research various technical problems and provide solutions to end-users and departmental staff</span><span data-ccp-props="{"201341983":1,"335559685":813,"335559740":207,"469777462":[813],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Respond promptly to Helpdesk calls and email messages and prioritize requests according to importance</span><span data-ccp-props="{"335559685":814,"469777462":[814],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Provide basic support for hardware, software, and network access as well as remote offices</span><span data-ccp-props="{"201341983":1,"335559685":814,"335559738":27,"335559740":207,"469777462":[814],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Track records of all hardware and software inventory</span><span data-ccp-props="{"201341983":1,"335559685":814,"335559740":207,"469777462":[814],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Create and maintain SharePoint sites (internal & external)</span><span data-ccp-props="{"134245417":true,"335557856":16777215}"> </span></li>
<li><span data-contrast="auto">Arrange service by software or hardware vendors to repair or replace defective products</span><span data-ccp-props="{"134245417":true,"335557856":16777215}"> </span></li>
<li><span data-contrast="auto">Define and document MIS Helpdesk processes and policies</span><span data-ccp-props="{"134245417":true,"335557856":16777215}"> </span></li>
<li><span data-contrast="auto">Manage and maintain system updates to conference rooms</span><span data-ccp-props="{"201341983":1,"335559685":814,"335559740":207,"469777462":[814],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Execute offboarding steps for all exit employees</span><span data-ccp-props="{"201341983":1,"335559685":814,"335559740":207,"469777462":[814],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Other duties as assigned</span><span data-ccp-props="{"201341983":1,"335559685":814,"335559740":207,"469777462":[814],"469777927":[0],"469777928":[1]}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">QUALIFICATIONS</span></span></strong><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">:</span></span></strong><span data-ccp-props="{"335559685":360}"> </span></p>
<ul>
<li><span data-contrast="auto">Bachelor’s Degree or equivalent experience</span><span data-ccp-props="{"335559685":827,"335559738":3,"335559991":359,"469777462":[827],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Active Directory, HPE Records Manager, RSA SecurID, Cisco, VPN, Microsoft Windows 10, Microsoft Office 365, SharePoint Online & One Drive experience</span><span data-ccp-props="{"335559685":827,"335559737":524,"469777462":[827],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">3-5 years of experience in Help Desk Support/Management</span><span data-ccp-props="{"201341983":1,"335559685":827,"335559740":196,"335559991":359,"469777462":[827],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Demonstrated verbal and written communication skills</span><span data-ccp-props="{"335559685":827,"335559991":359,"469777462":[827],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Demonstrated management and organizational skills</span><span data-ccp-props="{"335559685":827,"335559991":359,"469777462":[827],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Ability to work both independently and on a team</span><span data-ccp-props="{"335559685":827,"335559991":359,"469777462":[827],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Knowledge of networking concepts including, but not limited to, network printing, wireless and remote communication, Active Directory, TCP/IP, DHCP</span></li>
<li><span data-contrast="auto">Must be available to work evenings (after 5 PM) and weekends as needed to support operational demands and emergency service calls</span></li>
<li><span data-contrast="auto">A+ and/or MCSE certification preferred</span></li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">Salary Range</div><div class="pay-range"><span>$72,000</span><span class="divider">—</span><span>$74,000 USD</span></div></div></div><div class="content-conclusion"><div class="SCXW244620978 BCX0">
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<p class="Paragraph SCXW244620978 BCX0"><span class="TextRun SCXW244620978 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW244620978 BCX0"><strong>About Us</strong>: </span></span><span class="TextRun SCXW244620978 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW244620978 BCX0">New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as </span><span class="NormalTextRun SCXW244620978 BCX0">a great place</span><span class="NormalTextRun SCXW244620978 BCX0"> to do business; grow innovative sectors, with a focus on equity; build neighborhoods as places to live, learn, work, and play; and deliver sustainable infrastructure for communities and the city’s future economy</span><span class="NormalTextRun SCXW244620978 BCX0">.</span></span><span class="EOP SCXW244620978 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":259}"> </span></p>
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<p class="Paragraph SCXW244620978 BCX0"><span class="TextRun SCXW244620978 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW244620978 BCX0">N</span><span class="NormalTextRun SCXW244620978 BCX0">YCEDC</span><span class="NormalTextRun SCXW244620978 BCX0"> is committed to offering competitive benefits to support employee health, happiness, and work-life balance</span><span class="NormalTextRun SCXW244620978 BCX0">. </span><span class="NormalTextRun SCXW244620978 BCX0">We offer comprehensive benefits and unique </span><span class="NormalTextRun SCXW244620978 BCX0">perks</span><span class="NormalTextRun SCXW244620978 BCX0"> to ensure NYCEDC employees flourish in their professional and personal lives: </span></span><span class="EOP SCXW244620978 BCX0" data-ccp-props="{"134233118":true,"201341983":0,"335559739":160,"335559740":259}"> </span></p>
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<li><span class="TextRun SCXW244620978 BCX0" lang="EN" data-contrast="none"><span class="NormalTextRun SCXW244620978 BCX0">Generous employer subsidized health insurance </span></span></li>
<li><span class="NormalTextRun SCXW244620978 BCX0">Medical, dental, and pharmacy plans </span><span class="EOP SCXW244620978 BCX0" data-ccp-props="{"134233118":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li><span class="NormalTextRun SCXW244620978 BCX0">Vision and hearing benefits</span></li>
<li><span class="NormalTextRun SCXW244620978 BCX0">Flexible spending accounts for healthcare and dependent care </span><span class="EOP SCXW244620978 BCX0" data-ccp-props="{"134233118":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li><span class="NormalTextRun SCXW244620978 BCX0">Short term and long-term disability coverage</span></li>
<li><span class="NormalTextRun SCXW244620978 BCX0">100% employer covered life insurance and supplemental life insurance coverage</span></li>
<li><span class="NormalTextRun SCXW244620978 BCX0">Up to 25 vacation days</span></li>
<li><span class="NormalTextRun SCXW244620978 BCX0">Floating Holidays and Summer Fridays</span></li>
<li><span class="NormalTextRun SCXW244620978 BCX0">Parental leave - up to 20 paid weeks</span></li>
<li><span class="NormalTextRun SCXW244620978 BCX0">Retirement savings programs</span>
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<li><span class="NormalTextRun SCXW244620978 BCX0">Company-paid 401(a) defined contribution plan</span></li>
<li>457(b) tax-advantaged retirement savings plan</li>
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<li><span class="NormalTextRun SCXW244620978 BCX0">Tuition Reimbursement program</span></li>
<li><span class="NormalTextRun SCXW244620978 BCX0">Continuing education and professional development</span></li>
<li><span class="NormalTextRun SCXW244620978 BCX0">Public Service Loan Forgiveness (PSLF) eligible employer</span></li>
<li><span class="NormalTextRun SCXW244620978 BCX0">College savings plan</span></li>
<li><span class="NormalTextRun SCXW244620978 BCX0">Backup childcare </span><span class="EOP SCXW244620978 BCX0" data-ccp-props="{"134233118":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li><span class="NormalTextRun SCXW244620978 BCX0">Gym membership discounts</span></li>
<li><span class="NormalTextRun SCXW244620978 BCX0">A Calm.com membership for mindfulness and mental health support </span><span class="EOP SCXW244620978 BCX0" data-ccp-props="{"134233118":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li><span class="NormalTextRun SCXW244620978 BCX0">Employee discounts through Plum Benefits and much more </span><span class="EOP SCXW244620978 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
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<p class="Paragraph SCXW244620978 BCX0"><em><span class="TextRun SCXW244620978 BCX0" lang="EN" data-contrast="none"><span class="NormalTextRun SCXW244620978 BCX0">Benefits listed above may vary based on the length and nature of your employment with New York City Economic Development Corporation. These benefits are subject to be modified at any time, at the discretion of the organization.</span></span><span class="EOP SCXW244620978 BCX0" data-ccp-props="{"134233118":true,"201341983":0,"335559739":160,"335559740":259}"> </span></em></p>
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<p class="Paragraph SCXW244620978 BCX0"><span class="TextRun SCXW244620978 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW244620978 BCX0">The New York City Economic Development Corporation is an Equal Opportunity Employer. Our Diversity, Equity, and Social Responsibility Mission is to create a People First strategy by attracting, </span><span class="NormalTextRun SCXW244620978 BCX0">retaining</span><span class="NormalTextRun SCXW244620978 BCX0">, and engaging a diverse and talented workforce. Like the city of New York, NYCEDC knows our strength </span><span class="NormalTextRun SCXW244620978 BCX0">comes from each of our connected parts, making the fabric of our organization better and stronger because of our unique employees' talents.</span></span><span class="EOP SCXW244620978 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":259}"> </span></p>
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<p class="Paragraph SCXW244620978 BCX0"><span class="TextRun SCXW244620978 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW244620978 BCX0">For more information, visit our website at </span></span><a class="Hyperlink SCXW244620978 BCX0" href="http://www.edc.nyc/" target="_blank"><span class="TextRun Underlined SCXW244620978 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW244620978 BCX0" data-ccp-charstyle="Hyperlink">edc.nyc</span></span></a><span class="TextRun SCXW244620978 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW244620978 BCX0">.</span></span><span class="EOP SCXW244620978 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":259}"> </span></p>
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