Teller Supervisor at OneAZ Credit Union

<p data-pasted="true"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="color: rgb(89, 73, 167);">Join Us in Making an Impact&nbsp;</span>✨&nbsp;</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!&nbsp;</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="color: rgb(151, 213, 201);"><span style="color: rgb(0, 64, 83);">Who You Are</span>&nbsp;</span>🧩&nbsp;</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You’re&nbsp;impactful, compassionate, and fearless,&nbsp;ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you,&nbsp;let’s&nbsp;build something great together.&nbsp;</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="color: rgb(89, 73, 167);">What You’ll Do</span> 🚀&nbsp;</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">📍<span class="TextRun SCXO116308531 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXO116308531 BCX8">This position will be located at our Alvernon Branch: 777 S. Alvernon Way</span></span><span class="TextRun SCXO116308531 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXO116308531 BCX8">, Tucson</span></span><span class="TextRun SCXO116308531 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXO116308531 BCX8">, AZ 85711</span></span><span class="EOP SCXO116308531 BCX8">&nbsp;</span></span></p> <p>&nbsp;</p> <div id="isPasted"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong data-olk-copy-source="MailCompose">Summary</strong></span></div> </div> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Supervises and coordinates activities of tellers engaged in receiving and paying out money and keeping records of transactions in credit union by performing the following duties.</span></p> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Essential Functions</strong></span></div> <ul data-editing-info="{&quot;applyListStyleFromLevel&quot;:true}"> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for interviewing, hiring, and training associates; planning, assigning, and directing work; managing performance; rewarding and coaching associates; addressing complaints and resolving problems.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">The Teller Supervisor is responsible for the daily supervision and operational efficiency of the teller line, ensuring excellent member service and adherence to credit union policies and procedures. </span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">This role involves overseeing a team of tellers, providing training, support, and guidance to ensure accurate and efficient transaction processing while maintaining a secure and compliant branch environment. </span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">The Teller Supervisor plays a critical role in the branch’s day-to-day operations, focusing on teller activities and ensuring a positive member experience.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Supervise a team of tellers, providing direction and support to ensure the efficient functioning of the teller line.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Conduct daily performance monitoring, provide coaching, and deliver feedback to tellers to enhance service quality and operational accuracy.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Coordinate with the Branch Manager for teller staffing needs, including scheduling and arranging coverage during peak periods.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Assign duties and work schedules to tellers to ensure optimal service delivery and efficient department operation.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Oversee teller transactions to ensure accuracy and compliance with all regulations and credit union policies.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Consolidate and balance daily teller transactions, ensuring all financial activities are accurately recorded and reconciled.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Train tellers in providing exceptional member service and adhering to credit union procedures and regulatory requirements.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Implement and enforce standardized procedures to improve teller line efficiency and service quality.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Foster a positive work environment by maintaining open communication, resolving teller-related grievances, and promoting teamwork.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Address and resolve member inquiries and complaints promptly, ensuring a high level of member satisfaction.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Act as a working teller during peak hours to support member service and maintain efficient branch operations.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Promote and cross-sell credit union products and services to members, assisting tellers in identifying sales opportunities.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Ensure all teller operations comply with credit union policies, procedures, and regulatory requirements.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Monitor and enforce branch security procedures, including controlling access to the vault and ensuring the secure handling of cash and negotiable instruments.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Prepare and review daily reports related to teller operations, ensuring accuracy and completeness.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Assist the Branch Manager with operational tasks related to teller activities, including reporting, cash management, and ensuring adequate supplies&nbsp;of money and negotiable instruments.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Support the implementation of branch-level initiatives and procedures as directed by the Branch Manager.</span></div> </li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Collaborate with the Assistant Branch Manager and Branch Manager to ensure overall branch operational efficiency and member satisfaction</span></div> </li> </ul> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">What You Bring <strong>🎯</strong></span></div> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">High School Diploma or General Educational Development (GED) required.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">3 to 5 years of similar or related experience. previous Teller Supervisor experience in similar asset size branch.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Excellent verbal/written communication, organizational, interpersonal, and time management skills.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Strong leadership, critical-thinking, and problem-solving skills.</span></li> </ul> <div id="isPasted"> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="color: rgb(89, 73, 167);"><span id="isPasted">Compensation &amp; Benefits</span>&nbsp;</span><span id="isPasted">🎉</span></span></p> <div data-pasted="true"> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Low-cost Medical, Dental &amp; Vision plans</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Paid childcare assistance</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Award-winning 401K</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Gym fee reimbursement</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Tuition Reimbursement</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Student loan repayment</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">...<strong>and much more</strong>. Explore all the details in our comprehensive&nbsp;<a href="https://flipbooks.digitalpublicationspro.com/oneaz-2026-ebg-rgb-final" target="_blank"><strong>Benefits Booklet</strong></a></span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Target hiring range $21.12/hr - $26.40/hr (Depending on experience and prior to any incentives this position is eligible for)</span></li> </ul> </div> </div> <p><span style="color: rgb(0, 64, 83); font-size: 12pt; font-family: helvetica, arial, sans-serif;">Why Join OneAZ?&nbsp;</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">At OneAZ,&nbsp;we’re&nbsp;not just a credit union;&nbsp;we’re&nbsp;a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank&nbsp;for new pioneers.&nbsp;</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible.&nbsp;</span></p> <p><span style="font-size: 10pt;"><span style="color: rgb(89, 73, 167);">Additional Notes:&nbsp;</span>&nbsp;</span></p> <p>Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.</p> <p>&nbsp;</p>