VP Front of House at Sphere Entertainment Co.

<div class="content-intro"><p><span style="font-size: 14pt;"><span data-olk-copy-source="MessageBody">Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at&nbsp;</span><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.sphereentertainmentco.com%2F&amp;data=05%7C02%7CMaddie.Rizzo%40msg.com%7Cf345c42af5d7463ff83408de643f07ae%7Cf2c1e8475bd24ba2b5e4b529a645f31a%7C1%7C0%7C639058419051444527%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=cMiSC0m9pVYooMKOmqGRKLvrWz4pyLwUcbtd%2BD8jl0E%3D&amp;reserved=0" data-auth="NotApplicable" data-linkindex="3">www.sphereentertainmentco.com</a>.</span></p></div><p><span style="font-size: 14pt;"><strong>Who are we hiring?</strong></span></p> <p><span style="font-size: 14pt;">The VP, Front of House is accountable for delivering a world-class, end-to-end luxury guest experience at Sphere. This leader will set the strategy and operating rhythm for all FOH touchpoints from ingress/egress, in-venue guest services, guest relations call center, merchandise operations, and food and beverage operations across The Sphere Experiences, concerts, and special events. The VP FOH will collaborate closely with internal and external stakeholders to ensure seamless operations.</span></p> <p><span style="font-size: 14pt;"><strong>What will you do? </strong></span></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Develop and implement an innovative, luxury-focused FOH strategy that integrates Guest Services, Merchandise Operations, and F&amp;B experiences to achieve company goals and elevate the Sphere guest journey.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Establish luxury-driven service standards, operating procedures, training frameworks, and performance expectations that create consistent, high-quality operations. &nbsp;</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Oversee a dynamic guest flow program in collaboration with all departments to support high volume events, multi show days, and overlapping guest movement.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Serves as an escalation leader during events – communicating directly with guests as needed, diffusing elevated situations, and driving timely service recovery.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Provide direction and leadership for Food &amp; Beverage operations to ensure luxury-level service excellence across all outlets including catering and premium hospitality.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Oversee operational readiness: staffing plans, equipment, inventory, menu coordination, presentation standards, and quality.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Drive innovation in F&amp;B (products, service models, technologies, and programs) that improves guest satisfaction and increases performance.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Ensure compliance with county/state health regulations, cleanliness standards, alcohol and food safety certifications, and internal operating standards.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Responsible for FOH budgets - Guest Services, Merchandise Operations, and F&amp;B operations including P&amp;L performance (forecasting, reporting, labor oversight, and cost control).</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Participate in labor strategy, support negotiations planning as needed, and ensure adherence to labor agreements where applicable.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Lead full-cycle recruitment, hiring, onboarding, and development for FOH management and frontline teams.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Coach leaders with continuous feedback, training plans, and development opportunities to build high performing teams.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Set a culture of integrity, accountability, and luxury-driven hospitality excellence, ensuring every team member is engaged, upbeat, and guest first.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Acts as a core venue operations contributor of strategic initiatives and special projects, including those focused on the development and expansion of future Sphere locations.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site. &nbsp;</span></li> </ul> <p><span style="font-size: 14pt;">Supervision</span></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Guest Services Department</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Guest Relations Call Center</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Food &amp; Beverage Department</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Merchandise Operations<strong>&nbsp;</strong></span></li> </ul> <p><span style="font-size: 14pt;"><strong>What do you need to succeed? </strong></span></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">10+ years of progressive leadership experience across luxury Guest Relations, Merchandise Operations, Food &amp; Beverage operations, and entertainment venue operations.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Successful track record of measuring improvements in customer satisfaction and loyalty.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Proven experience leading large, cross functional teams in luxury, high-volume event environments with exceptionally high guest expectations. &nbsp;</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Excellent verbal &amp; written communication, organizational and time management skills required.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Demonstrates integrity, diplomacy and a commitment to company values and principles while ensuring the upmost consistency.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Proven ability to manage financial performance, including budgets, labor planning, forecasting, and operational reporting.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Able to work under pressure and meet deadlines, while managing multiple tasks.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">PC skills including MS Word, Excel, Outlook and PowerPoint.</span></li> </ul> <p><span style="font-size: 14pt;"><strong>Special Requirements</strong></span></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Extensive standing and walking during events.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Ability to lift up to 25lbs</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Occasional travel to NY/CA (&lt;10%)</span></li> </ul> <p><span style="font-size: 14pt;">#LI-Onsite</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Pay Range</div><div class="pay-range"><span>$230,000</span><span class="divider">&mdash;</span><span>$250,000 USD</span></div></div></div><div class="content-conclusion"><p></p> <p style="line-height: 1.4;"><span style="font-family: helvetica, arial, sans-serif; font-size: 14pt;">At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.</span></p> <p style="line-height: 1.4;"><span style="font-family: helvetica, arial, sans-serif; font-size: 14pt;">We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. <span data-teams="true">MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.</span></span></p> <p></p></div>