Senior UX Designer at CPI Security

<p></p> <p><span style="font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt;">CPI Security, a leader in security, smart home, and business automation solutions, is looking for a Senior UX Designer, Digital Experience to join our growing team.&nbsp; This full-time role is in office and based in our Charlotte, NC headquarters. This is more than just a job; it’s an opportunity to build a purpose-driven career creating digital experiences that help customers protect what matters most. </span><span style="font-size: 10pt;">In this role, you will design intuitive, accessible, and visually polished experiences across CPI Security’s web, mobile, ecommerce, customer portal, and self-service platforms. You’ll partner closely with Product, Ecommerce, Digital Marketing, Brand Marketing, CRM, Analytics, and Engineering teams to turn customer needs and business goals into effective digital solutions. </span><span style="font-size: 10pt;">The ideal candidate has strong experience in UX design, ecommerce user experience, UI design, responsive web design, mobile design, conversion rate optimization, and design systems. You’ll help improve the customer journey from product discovery and package selection through checkout, onboarding, account management, and post-purchase support.</span></span></p> <h2><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">What You’ll Do</span></h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Design user-friendly digital experiences across web, mobile, ecommerce, customer portals, and other digital touchpoints.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Create user flows, journey maps, wireframes, prototypes, design specs, and high-fidelity UI designs.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Improve ecommerce experiences including product detail pages, package selection, configurators, lead forms, cart, checkout, promotions, account management, and post-purchase support.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Partner with Ecommerce, Product, Marketing, Analytics, and Engineering teams to identify user pain points and improve digital performance.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Support conversion rate optimization through UX recommendations, A/B testing concepts, usability insights, and data-informed design decisions.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Design polished, brand-aligned interfaces with strong attention to typography, layout, hierarchy, color, spacing, accessibility, and responsive behavior.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Contribute to CPI’s design system, including reusable components, UI patterns, Figma libraries, documentation, accessibility guidelines, and design standards.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Conduct or support UX research, usability testing, competitive reviews, heuristic evaluations, stakeholder interviews, and analytics reviews.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Collaborate with Engineering to ensure designs are feasible, clearly documented, and implemented with quality.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Advocate for user-centered design, accessibility, usability, and digital experience best practices.</span></li> </ul> <h2><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">What We’re Looking For</span></h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">4+ years of experience in UX design, product design, digital design, ecommerce UX, or a related digital experience role.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Strong portfolio showing end-to-end UX/UI design work across responsive web, mobile, ecommerce, or customer self-service experiences.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Experience designing ecommerce or conversion-focused experiences such as product pages, package selection flows, lead forms, cart, checkout, promotions, and account experiences.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Strong UI design skills, including typography, layout, visual hierarchy, color, interaction states, responsive design, and accessibility.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Hands-on proficiency with Figma, including components, variants, auto layout, prototyping, libraries, and design system workflows.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Experience creating wireframes, prototypes, user flows, journey maps, mockups, design specs, and high-fidelity interface designs.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Ability to use user insights, analytics, heatmaps, funnel data, and A/B testing results to guide design decisions.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Knowledge of accessibility best practices and WCAG guidelines.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Strong communication and collaboration skills with the ability to connect design decisions to user needs and business outcomes.</span></li> </ul> <h2><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Preferred Experience</span></h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Bachelor’s degree in UX Design, Human-Computer Interaction, Graphic Design, Interaction Design, Digital Design, or a related field.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Experience with subscription-based, service-based, home services, smart home, security, telecom, or direct-to-consumer ecommerce businesses.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Experience with ecommerce platforms such as Shopify, Salesforce Commerce Cloud, Adobe Commerce/Magento, BigCommerce, or similar.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Experience with tools such as Google Analytics, Adobe Analytics, Hotjar, FullStory, Optimizely, VWO, Storybook, design tokens, WordPress, Divi, HTML, or CSS.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Experience designing mobile app experiences for iOS and Android.</span></li> </ul> <h2><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">What’s in it for me?</span></h2> <p><span style="font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt;">At CPI Security, you’ll be part of a collaborative, mission-driven team that values people, innovation, service, and meaningful work. We offer opportunities to grow your career while contributing to digital experiences that help customers feel safer, more connected, and more in control. </span><span style="font-size: 10pt;">Team members enjoy competitive pay, comprehensive benefits, paid time off, tuition assistance, employee recognition programs, company events, and career growth opportunities.</span></span></p>