(Logistics) Customer Service Specialist at FNS, Inc.

<div class="content-intro"><p><strong><em>Company Overview</em></strong></p> <p>Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.</p> <p>For 2025, we have set out to become one of the nation’s top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.</p> <p>To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member’s work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member’s work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS.</p> <p>To Discover more, please visit our website at http://www.fnsusa.com</p></div><p>&nbsp;</p> <p><strong><em>Responsibilities</em></strong></p> <p data-path-to-node="5"><strong data-path-to-node="5" data-index-in-node="0">1. Vendor &amp; Contract Management</strong></p> <ul data-path-to-node="6"> <li> <p data-path-to-node="6,0,0">Manage contracts and negotiate terms with various vendors, including carriers and warehouse operators, specifically for VMI Hub operations.</p> </li> <li> <p data-path-to-node="6,1,0">Oversee vendor billing, including meticulous invoice verification and cost validation to ensure financial accuracy.</p> </li> <li> <p data-path-to-node="6,2,0">Monitor SLA (Service Level Agreement) compliance and drive continuous performance improvement among service providers.</p> </li> </ul> <p data-path-to-node="7"><strong data-path-to-node="7" data-index-in-node="0">2. Inventory &amp; System Administration</strong></p> <ul data-path-to-node="8"> <li> <p data-path-to-node="8,0,0">Monitor inventory and inbound/outbound data utilizing WMS (Warehouse Management System) and other integrated logistics systems.</p> </li> <li> <p data-path-to-node="8,1,0">Analyze and resolve operational issues, such as inventory discrepancies, cargo damages, or transit delays, to maintain supply chain integrity.</p> </li> </ul> <p data-path-to-node="9"><strong data-path-to-node="9" data-index-in-node="0">3. Communication &amp; Cross-functional Collaboration</strong></p> <ul data-path-to-node="10"> <li> <p data-path-to-node="10,0,0">Act as the primary point of contact for communication between customers and vendors to ensure seamless information flow.</p> </li> <li> <p data-path-to-node="10,1,0">Collaborate closely with internal departments (Operations, Customs, Finance, etc.) to resolve issues and enhance overall process efficiency.</p> </li> <li> <p data-path-to-node="10,2,0">Prepare regular performance reports and professional materials for customer-facing presentations.</p> </li> </ul> <p data-path-to-node="11"><strong data-path-to-node="11" data-index-in-node="0">4. Strategic Improvement &amp; Optimization</strong></p> <ul data-path-to-node="12"> <li> <p data-path-to-node="12,0,0">Identify process improvement opportunities and implement cost-saving initiatives to optimize the VMI model.</p> </li> <li> <p data-path-to-node="12,1,0">Drive continuous improvement within the hub to meet evolving business needs and operational standards.</p> </li> </ul> <p>&nbsp;</p> <p><strong><em>Qualifications</em></strong></p> <ul> <li> <p>1-5 years of experience in logistics, SCM, freight forwarding, or warehouse operations.</p> </li> <li> <p>Proven experience in vendor management and cost settlement.</p> </li> <li> <p>Hands-on experience with WMS (Warehouse Management System) and other logistics-related systems.</p> </li> <li> <p>Strong problem-solving and data analysis skills.</p> </li> <li> <p>Excellent communication and collaboration skills to work effectively with diverse stakeholders.</p> </li> <li> <p>High proficiency in data management tools, particularly Microsoft Excel.</p> </li> <li> <p>Prior experience in VMI (Vendor Managed Inventory) operations or battery/manufacturing logistics.</p> </li> <li> <p>Solid knowledge of customs procedures and Foreign Trade Zone (FTZ) operations.</p> </li> <li>Bilingual proficiency in English and Korean</li> </ul> <p>&nbsp;</p> <p><strong><em>Pay</em></strong></p> <p>The base salary range for this role is between $60,000-$80,000 yearly, and your base salary will depend on your experiences, qualifications, and skills.</p> <p>&nbsp;</p><div class="content-conclusion"><p><strong><em>Benefits (Full-Time ONLY)</em></strong></p> <ul> <li>Health, Dental, and Vision PPO Insurance</li> <li>Life, STD, LTD Insurance</li> <li>401(K) Plan</li> <li>Paid Time Off</li> <li>Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)</li> <li>Years of Service Awards</li> <li>Education Assistant Program (Based on Eligibility)</li> </ul> <p>If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit <a href="https://oag.ca.gov/privacy/ccpa">https://oag.ca.gov/privacy/ccpa</a>.</p></div>