Global IT Operations Manager at Nebius

<div class="content-intro"><p><strong>About Nebius:</strong></p> <p>Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.</p> <p>Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.</p> <p>Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&amp;D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&amp;D.</p></div><div class="[content-visibility:auto] [contain-intrinsic-size:auto_400px] pb-8 -mb-8 print:[content-visibility:visible]"> <div data-test-render-count="1"> <div class="group"> <div class="contents"> <div class="group relative relative pb-3" data-is-streaming="false"> <div class="font-claude-response relative leading-[1.65rem] [&amp;_pre>div]:bg-bg-000/50 [&amp;_pre>div]:border-0.5 [&amp;_pre>div]:border-border-400 [&amp;_.ignore-pre-bg>div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8"> <div> <div class="standard-markdown grid-cols-1 grid [&amp;_>_*]:min-w-0 gap-3 standard-markdown">&nbsp;</div> </div> </div> </div> </div> </div> </div> </div> <div class="[content-visibility:auto] [contain-intrinsic-size:auto_400px] pb-8 -mb-8 print:[content-visibility:visible]"> <div data-test-render-count="2"> <div class="contents"> <div class="mb-1 mt-6 group"> <div class="flex flex-col items-end gap-1"> <div class="flex justify-start opacity-0 group-hover:opacity-100 group-focus-within:opacity-100 pointer-coarse:opacity-100 transition"> <div class="text-text-300"> <div class="text-text-300 flex items-stretch justify-between">&nbsp;</div> </div> </div> </div> </div> </div> </div> </div> <div> <div data-test-render-count="1"> <div class="group"> <div class="contents"> <div class="group relative relative pb-3" data-is-streaming="false"> <div class="font-claude-response relative leading-[1.65rem] [&amp;_pre>div]:bg-bg-000/50 [&amp;_pre>div]:border-0.5 [&amp;_pre>div]:border-border-400 [&amp;_.ignore-pre-bg>div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8"> <div> <div class="standard-markdown grid-cols-1 grid [&amp;_>_*]:min-w-0 gap-3 standard-markdown"> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>About the Role</strong></p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Nebius is scaling globally, and our Enterprise Technologies team is building the operating model that enables employees to do their best work — securely, efficiently, and with as little friction as possible.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">We are looking for a Global IT Operations Manager to lead IT Operations across all non-US regions. You will partner closely with the Global IT Operations Manager for the Americas to build and run a unified global IT function, with true follow-the-sun coverage, consistent service standards, and a customer-obsessed support culture.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">This is a hands-on leadership role with Head-level scope. You will lead a team of approximately 7–8 people, shape the operating model for non-US IT Operations, and drive Nebius toward 24x7 support, stronger regional coverage, Executive IT Support, scalable onboarding/offboarding, hardware lifecycle excellence, and measurable helpdesk effectiveness.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The right person is both strategic and practical: someone who can define the model, lead the team, write the runbook, unblock the escalation, and still jump into complex troubleshooting when needed.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>What You'll Do</strong></p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Leadership &amp; Strategy</p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Lead IT Operations across all non-US regions including EMEA, APAC, and other Nebius locations outside the United States</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Partner with the Global IT Operations Manager, Americas to build one global operating model with consistent standards, handoffs, metrics, escalation paths, and service quality</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Build and mature a true follow-the-sun IT support model with the foundations for 24x7 internal coverage</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Lead, coach, and develop a team of approximately 7–8 IT Operations professionals across multiple locations and time zones</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Co-own the design and rollout of Executive IT Support</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Helpdesk &amp; Service Excellence</p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Improve helpdesk effectiveness across intake, prioritisation, routing, escalation, resolution quality, knowledge management, SLAs/SLOs, and reporting</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Build a customer-obsessed, white-glove support culture that treats IT as a business-enabling service</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Drive measurable improvements in CSAT, first response time, time to resolution, MTTR, ticket quality, repeat-ticket reduction, Tier-0 deflection, and ticket volume per employee</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Operations &amp; Process</p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Establish scalable onboarding, offboarding, conversion, rehire, and internal mobility support flows across non-US regions</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Improve hardware lifecycle operations including procurement coordination, inventory, assignment, repair, replacement, recovery, legal hold support, and retirement</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Build and maintain runbooks, knowledge base content, self-service flows, and automation opportunities to reduce manual work and improve employee experience</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Ensure IT Operations processes are secure, compliant, auditable, and aligned with Nebius standards</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Cross-Functional Partnership</p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Partner closely with IT Infrastructure, Enterprise Applications, Security, People, Finance, Legal, Procurement, Workplace, and regional leadership</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Support IT readiness for new offices, office moves, local events, AV/collaboration needs, and regional business requirements</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Stay hands-on enough to support critical escalations, troubleshoot complex end-user issues, and model high-quality technical execution for the team</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>What We're Looking For</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Proven experience leading IT Operations, Service Desk, End User Computing, or regional IT teams in a global environment</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrated ability to build or scale IT Operations across multiple countries, time zones, and office locations</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience leading teams of 7–8 or more people, including hiring, coaching, performance management, and team development</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience designing or operating follow-the-sun, extended-hours, or 24x7 support models</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong understanding of helpdesk operations: SLAs/SLOs, queue management, escalation models, ticket quality, knowledge management, CSAT, and service reporting</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong hands-on technical background across modern workplace technologies, endpoint support, collaboration tools, identity/access, networking, AV, and executive troubleshooting</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience building or running Executive IT Support or white-glove support for senior leaders</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong customer obsession with the ability to turn employee pain points into durable service improvements</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to use data to identify operational gaps, prioritise improvements, and communicate progress to senior leadership</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent communication skills, especially during escalations, outages, and executive support situations</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Willingness to travel to Nebius office locations as needed</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Nice to Have</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience in a high-growth technology, cloud, AI infrastructure, or engineering-led company</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience supporting distributed teams across EMEA, APAC, Israel, and other global regions</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Familiarity with Jira Service Management, Confluence, Slack, Zoom, Google Workspace, Microsoft 365, Entra ID, Intune, Jamf, or similar tooling</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience with automation, AI triage, virtual agents, service portals, or Tier-0/self-service programmes</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience in SOX, SOC 2, ISO, NIS, or other compliance-driven IT environments</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience supporting office launches, site expansions, AV/event support, or regional workplace technology readiness</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">ITIL, service management, or operational excellence background</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>What Success Looks Like</strong></p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Within your first 6–12 months, you will have:</p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Established clear ownership for non-US IT Operations</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Built a strong partnership model with the Americas IT Operations leader</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Improved global handoffs, escalation paths, queue visibility, and service consistency</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Created a practical roadmap toward internal 24x7 follow-the-sun coverage</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Improved helpdesk metrics across response time, resolution time, CSAT, SLA/SLO visibility, and ticket quality</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Advanced Executive IT Support in partnership with the Americas IT Operations leader</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Improved regional onboarding, offboarding, hardware lifecycle, and office support readiness</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strengthened knowledge base quality, self-service, and automation opportunities</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Built a high-performing, customer-obsessed team with clear expectations, ownership, and growth paths</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Created better transparency for the CIO and ET leadership on service health, risks, capacity, and improvement priorities</li> </ul> </div> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><p><strong>Benefits &amp; Perks:</strong></p> <ul> <li>Competitive compensation</li> <li>Career growth and learning opportunities</li> <li>Flexibility and work-life balance</li> <li>Collaborative and innovative culture</li> <li>Opportunity to work on impactful AI projects</li> <li>International environment and talented teams</li> </ul> <p><strong>What's it like to work at Nebius:</strong></p> <p>Fast moving&nbsp;- Bold thinking&nbsp;- Constant growth&nbsp;- Meaningful impact&nbsp;- Trust and real ownership&nbsp;- Opportunity to shape the future of AI&nbsp;</p> <p><strong>Equal Opportunity Statement:</strong></p> <p>Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.</p> <p>Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.&nbsp;</p> <p>If you need accommodations during the application process, please let us know.</p></div>