Project Manager at RetailNext

<p>&nbsp;</p> <h1 class="text-text-100 mt-3 -mb-1 text-[1.375rem] font-bold">Project Manager</h1> <h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">About the role</h2> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">We're looking for a Project Manager to join our Deployment Quality Assurance team and own the day-to-day execution of customer rollouts on the RetailNext platform. You'll be the primary point of contact for retailers as they bring our analytics solution live across their stores, coordinating vendors, service engineers, and internal stakeholders to keep deployments on time and on budget.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The right person for this seat is highly organized, comfortable holding multiple stakeholders accountable, and calm under pressure when scope shifts mid-project. You communicate proactively, anticipate risks before they become escalations, and treat a customer's deployment timeline as if it were your own. You're equally comfortable in a customer meeting and inside a checklist — and you genuinely care about getting the small details right.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">RetailNext is the global leader in brick-and-mortar retail analytics, tracking over a billion shopping trips annually across 100,000+ sensors worldwide. Our Aurora sensor combines edge-based video analytics, IoT, and AI to deliver real-time insights for Fortune 500 retailers across 100+ countries. The Deployment Quality Assurance team makes sure every one of those deployments lands accurately and reliably — and this role sits at the center of that work.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Reports to:</strong> PMO Lead</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Location:</strong> Philippines, Remote</p> <h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">What You'll Do</h2> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Project Leadership &amp; Execution</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">Own end-to-end delivery of customer deployments, from kickoff through go-live and handoff</li> <li class="whitespace-normal break-words pl-2">Develop and execute project work plans, revising them as scope, timing, or resourcing shift</li> <li class="whitespace-normal break-words pl-2">Coordinate vendors, service engineers, and internal teams to keep each deployment moving</li> <li class="whitespace-normal break-words pl-2">Drive multi-phased workstreams that validate data quality and optimize system performance for the customer</li> <li class="whitespace-normal break-words pl-2">Run weekly project cadences with clear agendas, documented outcomes, and tracked action items</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Customer Relationship Management</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">Act as the primary customer contact for day-to-day project activities</li> <li class="whitespace-normal break-words pl-2">Communicate proactively with stakeholders at every level — from store ops to retail IT leadership</li> <li class="whitespace-normal break-words pl-2">Translate technical implementation details into clear, customer-friendly language</li> <li class="whitespace-normal break-words pl-2">Keep customers confident in the project by being responsive, organized, and ahead of issues</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Scope, Budget &amp; Risk Management</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">Identify scope changes early, gain approval on change orders, and escalate before timeline or budget slips</li> <li class="whitespace-normal break-words pl-2">Review quotes and estimates to confirm installation charges, deployment fees, licenses, and other line items are accurate</li> <li class="whitespace-normal break-words pl-2">Protect project margins by tracking spend against plan and flagging variances quickly</li> <li class="whitespace-normal break-words pl-2">Escalate risks to internal team managers and drive them to resolution</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Documentation &amp; Process</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">Manage ongoing project documentation across all internal systems and checklists</li> <li class="whitespace-normal break-words pl-2">Keep deployment records, status updates, and handoff documents current and accurate</li> <li class="whitespace-normal break-words pl-2">Coordinate project staffing and escalate resourcing gaps before they become bottlenecks</li> <li class="whitespace-normal break-words pl-2">Suggest service improvements that sharpen our PMO processes, tools, and playbooks over time</li> </ul> <h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">What We're Looking For</h2> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Required</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">3+ years of project management experience, ideally on customer-facing technology deployments</li> <li class="whitespace-normal break-words pl-2">Solid understanding of PMO processes — work plans, change control, risk management, status reporting</li> <li class="whitespace-normal break-words pl-2">Strong written and verbal communication skills with the ability to manage stakeholders at all levels</li> <li class="whitespace-normal break-words pl-2">Excellent time management and the ability to keep multiple deadlines on track simultaneously</li> <li class="whitespace-normal break-words pl-2">Comfort owning budgets and pushing back when scope or cost is at risk</li> <li class="whitespace-normal break-words pl-2">Adaptability — projects shift, and you adjust without losing momentum</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Valued but Not Required</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">Experience with retail technology, in-store hardware, or IoT/sensor deployments</li> <li class="whitespace-normal break-words pl-2">Familiarity with video analytics, computer vision, or edge-compute solutions</li> <li class="whitespace-normal break-words pl-2">PMP, PRINCE2, or similar project management certification</li> <li class="whitespace-normal break-words pl-2">Background in deployment QA, field services, or customer success operations</li> </ul> <h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">What We Offer</h2> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">Customer-facing role at the heart of deployment success — you're the primary point of contact for Fortune 500 retailers as they go live on RetailNext, with direct influence over whether their rollouts succeed</li> <li class="whitespace-normal break-words pl-2">Real input into how we sharpen our PMO processes, tools, and playbooks — this isn't a "follow the runbook" role; we want PMs who help us improve the way we run deployments</li> <li class="whitespace-normal break-words pl-2">Global scope from a remote seat in the Philippines — coordinate projects spanning RetailNext's 100+ country footprint and partner with vendors, service engineers, and customer stakeholders worldwide</li> <li class="whitespace-normal break-words pl-2">Monthly Recharge Day</li> <li class="whitespace-normal break-words pl-2">Holiday Exchange Program</li> <li class="whitespace-normal break-words pl-2">Best Self Benefit Program</li> <li class="whitespace-normal break-words pl-2">Medical Insurance</li> <li class="whitespace-normal break-words pl-2">Work from Anywhere up to 90 days</li> </ul> <p>&nbsp;</p>