Veterinary Receptionist/Assistant at Veterinary Practice Partners

Miami, FL Full-timeAssistantsPosted 5 days ago

About the Role

Veterinary Assistant/ Receptionist  South Kendall Animal Hospital  is seeking a skilled and compassionate veterinary assistant/ receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.  Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.  What to Expect  As you join our mission, expect to be supported in your work and home life with:  <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":480,"335559991":240,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">A comprehensive benefits package, including medical, dental, and vision insurance</li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":480,"335559991":240,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Paid time off and a 401(k) plan for full-time employees</li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":480,"335559991":240,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Professional development opportunities</li> </ul> Schedule: Monday- Friday 8AM-6PM, Every other Saturday 8AM-4pm   <h3 class="text-text-100 mt-2 -mb-1 text-base font-bold" data-sourcepos="3:1-3:21;38-58">Responsibilities</h3> Front Desk & Client Care <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" data-sourcepos="7:1-12:118;90-1030"> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="7:1-7:145;90-234">Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="8:1-8:193;235-427">Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="9:1-9:135;428-562">Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="10:1-10:204;563-766">Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="11:1-11:146;767-912">Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="12:1-12:118;913-1030">Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience</li> </ul> Clinical Support <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" data-sourcepos="16:1-23:162;1054-1908"> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="16:1-16:90;1054-1143">Assist veterinarians and vet technicians during examinations, treatments, and surgeries</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="17:1-17:103;1144-1246">Handle and restrain animals safely and compassionately, including those that are fearful or reactive</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="18:1-18:98;1247-1344">Prepare examination rooms and surgical areas by cleaning and sterilizing equipment and surfaces</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="19:1-19:85;1345-1429">Perform basic laboratory tests, such as collecting blood, urine, and stool samples</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="20:1-20:82;1430-1511">Administer medications and vaccinations under the supervision of a veterinarian</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="21:1-21:118;1512-1629">Feed, bathe, and exercise animals as needed, and monitor hospitalized or boarding patients for changes in condition</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="22:1-22:117;1630-1746">Clean and maintain the clinic, including exam rooms, treatment areas, and kennels, and ensure supplies are stocked</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="23:1-23:162;1747-1908">Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow</li> </ul> <h3 class="text-text-100 mt-2 -mb-1 text-base font-bold" data-sourcepos="25:1-25:19;1910-1928">Qualifications</h3> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" data-sourcepos="27:1-35:103;1930-2940"> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="27:1-27:121;1930-2050">Minimum 1 year of experience working in a veterinary setting, in a receptionist and/or assistant capacity, is required</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="28:1-28:125;2051-2175">Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="29:1-29:102;2176-2277">Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="30:1-30:109;2278-2386">Technical know-how in areas such as disinfection, administering medication, and using diagnostic equipment</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="31:1-31:121;2387-2507">Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="32:1-32:120;2508-2627">Physical ability to handle and restrain animals of varying sizes, breeds, and temperaments safely and compassionately</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="33:1-33:109;2628-2736">Proven customer service skills; ability to manage high-volume client relations with composure and accuracy</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="34:1-34:101;2737-2837">Strong verbal and written communication skills, including active listening and conflict resolution</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="35:1-35:103;2838-2940">Ability to move between front-desk and clinical duties throughout the shift as patient flow require</li> </ul> About South Kendall Animal Hospital  South Kendall Animal Hospital is dedicated to your pets’ health and wellbeing. Widely recognized as a compassionate, skilled, and cost-conscious hospital, our medical team provides pets and pet owners with only the finest veterinary care available in Palmetto Bay, Florida, and serves pets and their families throughout Pinecrest, Cutler Bay, South Miami, and Kendall.     #CSR

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