Customer Operations Specialist (Contract) at OpenTable

<p><strong>Job Title: </strong>Customer Operations Specialist (Contract)<strong><br>Location: </strong>Philippines (Remote)<strong><br>Duration: </strong>12 months with potential to extend.</p> <h4>About OpenTable</h4> <p>With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.&nbsp;</p> <p>Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture</p> <h4><strong>About the Job</strong></h4> <p>As a Customer Operations Specialist on our International RSS team, you will provide end-to-end operational and administrative support for our international customer base. You will play a crucial role in managing configuration setups, and maintaining high-quality account data. Working collaboratively across cross-functional teams, you will drive process improvements, and leverage modern tools for automation. This position offers an exciting opportunity to take ownership of operational projects while growing within a dynamic, fast-paced environment.</p> <h4><strong>Responsibilities</strong></h4> <ul> <li>Conduct continuous quality assurance checks, data audits, and record validations to ensure systemic accuracy across all restaurant, hotel, customer, and group accounts.</li> <li>Build, analyze, and distribute standard and ad-hoc operational reports and promotional management templates for key stakeholders.</li> <li>Identify process bottlenecks and implement operational enhancements, utilizing modern AI and automation tools to optimize workflow efficiency.</li> <li>Collaborate cross-functionally to manage business projects, refine team documentation, and support the development and communication of team processes.</li> <li>Identify data discrepancies and work with relevant teams to resolve issues accurately and efficiently.</li> <li>Provide high-quality administrative support, completing data entry, documentation, and routine tasks within agreed timelines.</li> <li>Manage competing priorities to ensure all operational deliverables meet established quality standards and deadlines.</li> </ul> <h4><strong>Minimum Qualifications</strong></h4> <ul> <li>1 year of experience in an administrative, operational, customer support, implementation, or hospitality-related role.</li> <li>Experience managing data entry, maintaining customer records, and using CRM or administrative software systems.</li> <li>Demonstrated ability to manage multiple priorities and tight deadlines while maintaining high attention to detail.</li> <li>Strong written and verbal communication skills with a track record of effective stakeholder collaboration.</li> <li>Proficiency using Microsoft Office or Google Workspace suite.</li> </ul> <h4><strong>Preferred Qualifications</strong></h4> <ul> <li>Experience in the restaurant, hospitality, or SaaS technology industry.</li> <li>Prior background onboarding customers, delivering software training, or conducting quality assurance audits.</li> <li>Hands-on experience with workflow management tools such as Jira, Trello, or Monday.com.</li> <li>Familiarity with reporting tools, data analysis, and promotion creation systems.</li> <li>Familiarity with OpenTable products and restaurant operational workflows.</li> </ul> <p><strong>Benefits</strong></p> <ul> <li>Benefits of this role will be discussed during the interview process.&nbsp;</li> </ul> <p><strong>Work Environment &amp; Flexibility</strong></p> <p>At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.</p> <p><strong>Inclusion</strong></p> <p>We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.</p> <p>If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.</p> <p>#LI-MK1 #LI-Remote</p>