In-Bound Call Center Representative at IronMountain Solutions

<p>&nbsp;</p> <p data-pasted="true"><strong>Inbound Call Center Representative</strong></p> <p>Work Location:&nbsp;&nbsp;<strong>Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.</strong></p> <p>Schedule: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Full Time</p> <p>Relocation: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;N/A</p> <p>Salary:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;$16 an hour</p> <p>Customer Service Representative - DHS ICE HSI Tip Line&nbsp;</p> <p><span data-teams="true" data-pasted="true">Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice.&nbsp;</span></p> <p><strong>Job Responsibilities:</strong>&nbsp;</p> <ul type="disc"> <li data-pasted="true">Answer and manage incoming calls and online tips from the public</li> <li>Gather, clarify, and document information related to alleged criminal or suspicious activity</li> <li>Review and assess tips to determine relevance and appropriate action</li> <li>Conduct basic research using government, law enforcement, and open-source systems</li> <li>Accurately document calls, tips, and findings in government systems</li> <li>Prepare and route reports to the appropriate field offices or agencies</li> <li>Escalate urgent or actionable information to designated personnel as needed</li> <li>Follow established procedures, policies, and data privacy requirements</li> <li>Provide professional, courteous customer service</li> </ul> <p>&nbsp;</p> <p><strong>Education and Experience Requirements:</strong></p> <ul> <li>3+ years of experience in a call center&nbsp;</li> <li data-start="215" data-end="244">Associate’s degree required</li> <li data-start="247" data-end="308">Experience resolving complex stakeholder or customer issues</li> <li data-start="311" data-end="381">Proven ability to manage multiple tasks in a high-volume environment</li> <li data-start="384" data-end="476">Strong multitasking skills, including simultaneous data entry, research, and communication</li> <li data-start="479" data-end="566">Comfortable working with diverse stakeholders across varying professional backgrounds</li> <li data-start="569" data-end="626">Strong analytical, research, and problem-solving skills</li> <li data-start="629" data-end="685">Ability to work independently with minimal supervision</li> <li data-start="688" data-end="739">Excellent verbal and written communication skills</li> <li data-start="742" data-end="808">Active listening skills and sound judgment in complex situations</li> <li data-start="811" data-end="883">Experience supporting or training new customer service representatives</li> <li data-start="886" data-end="945">Ability to generate ad-hoc reports using internal systems</li> <li data-start="948" data-end="1028">Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p>