Manager, Fleet Command Center at May Mobility

<div class="content-intro"><p><span style="font-size: 12pt;">May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.</span><br><br><span style="font-size: 12pt;">Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.</span></p></div><h1><span style="font-size: 12pt;"><strong>Job Summary</strong></span></h1> <p><span style="font-size: 12pt;">The FCC Manager leads the Fleet Command Center (FCC) team, owning the day-to-day operations of the function and the performance, development, and well-being of the FCCOs and FCC Specialists who staff it. This role is accountable for rider safety and satisfaction, on-time fleet coverage, training quality, and continuous improvement of FCC processes. The FCC Manager is the senior escalation point for high-impact ridealongs and partners across Site Operations, Engineering, and Training to scale the function as the fleet grows.</span></p> <p><span style="font-size: 12pt;"><strong>Essential Responsibilities</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Team leadership</strong>: hire, onboard, coach, and develop a team of FCC Operators and FCC Specialists; conduct regular 1:1s, performance reviews, and career development planning.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Operational ownership</strong>: own day-to-day FCC operations including shift coverage, escalation handling, on-call rotations, and incident response.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Performance management</strong>: set team and individual KPIs, monitor performance, and drive accountability for safety, quality, and rider experience metrics.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Training &amp; enablement</strong>: partner with the Training team to design, deliver, and continuously improve the FCCO training program and certification standards; create ways for FCCOs to practice and improve performance.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Escalation point</strong>: serve as the senior escalation point for high-level ridealongs, complex rider situations, and cross-functional decisions.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Cross-functional partnership</strong>: work closely with Site Operations and Engineering to provide input and feedback on upcoming events, deployments, and new features.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Scale &amp; process improvement</strong>: identify, prioritize, and implement initiatives that improve efficiency and prepare the FCC for scale.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Event coordination</strong>: lead FCC participation in upcoming events — build agendas, track progress, own next steps, and report status to leadership.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Documentation</strong>: maintain daily summaries, SOPs, and the job descriptions for FCC employees and contracted operators.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Workforce planning</strong>: manage staffing forecasts, schedules, and the FCC team budget.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Culture</strong>: build and reinforce a culture of safety, accountability, communication, and continuous improvement.</span></li> </ul> <h1><span style="font-size: 12pt;"><strong>Skills and Abilities</strong></span></h1> <p><span style="font-size: 12pt;"><em>Success in this role typically requires the following competencies:</em></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>People leadership</strong> — able to hire, coach, develop, and hold a team accountable across multiple shifts and locations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Communication</strong> — clear and concise written and verbal communication with operators, peers, and senior leadership.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Decision-making</strong> — sound judgment under pressure with the ability to make timely calls in ambiguous, time-sensitive situations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Operational excellence</strong> — designs and improves processes; tracks details and drives tasks to completion.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Organization</strong> — manages competing priorities across multiple vehicles, lines of communication, and stakeholders.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Stakeholder management</strong> — works effectively across all levels of the organization, including engineering, operations, and executive leadership.</span></li> </ul> <h1><span style="font-size: 12pt;"><strong>Qualifications and Experience</strong></span></h1> <p><span style="font-size: 12pt;"><em>Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:</em></span></p> <p><span style="font-size: 12pt;"><strong>Required Qualifications:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">5+ years of experience in dispatching, logistics, transportation, or operations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">2+ years of direct people management experience, including hiring, performance management, and coaching.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience in fleet coordination, route optimization, and operator communication.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">High school diploma or equivalent.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Desirable Qualifications:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">7+ years of experience in operations, logistics, dispatching, or transportation, including 3+ years in a management role.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience managing a 24/7 operations or command-center environment.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience in autonomous vehicles, transit, rideshare, or similar fleet operations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bachelor's degree or equivalent.</span></li> </ul> <h1><span style="font-size: 12pt;"><strong>Physical Requirements</strong></span></h1> <h1><span style="font-size: 12pt;"><em>Standard office working conditions, which include but are not limited to:</em></span></h1> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Prolonged sitting</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Prolonged standing</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Prolonged computer use</span></li> </ul> <h1><span style="font-size: 12pt;">Travel required -&nbsp; Minimal: 1%-10%</span></h1> <hr> <div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section"> <p><strong>Benefits and Perks</strong></p> <ul> <li>Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.&nbsp;</li> <li>Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.</li> <li>Rich retirement benefits, including an immediately vested employer safe harbor match.</li> <li>Generous paid parental leave as well as a phased return to work.&nbsp;</li> <li>Flexible vacation policy in addition to paid company holidays.</li> <li>Total Wellness Program providing numerous resources for overall wellbeing&nbsp;&nbsp;&nbsp;</li> </ul> </div> <div class="p-rich_text_section">Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.</div> </div> </div> </div> </div> </div> <p><em>Want to learn more about our culture &amp; benefits? Check out our&nbsp;<a href="https://maymobility.com/careers/" target="_blank">website</a>!</em></p> <p><em>May Mobility is an equal opportunity employer.&nbsp; All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. &nbsp; Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary.&nbsp; Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.</em></p> <p><strong><em>Note to Recruitment Agencies:</em></strong><em>&nbsp;May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.</em></p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Salary Range</div><div class="pay-range"><span>$65,000</span><span class="divider">&mdash;</span><span>$85,000 USD</span></div></div></div>