Charter Program Manager at Avela

<div class="section page-centered" data-qa="job-description"> <div>Avela is an award-winning platform for families to navigate their child’s educational journey. Parents can find, apply, and register for schools and programs for their children, all from a common application system with saved profiles. Avela also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students.&nbsp;</div> <h3><strong>Role</strong></h3> <div>We are excited to expand our Client Services team to serve new and existing charter school clients. We are looking for someone with hands-on experience in charter school enrollment/operations who is also technically adept -- someone who is ready to share their expertise and best practices with others but is also eager to go deep into software configurations and data analysis.&nbsp;</div> <h3><strong>Location</strong></h3> We’re a semi-remote company with hubs in San Francisco and Boston.</div> <div class="section page-centered"> <div class="section page-centered"> <h3>Responsibilities</h3> <ul> <li><strong>60% Implementation -</strong> You’ll lead implementation projects with new charter customers, developing and managing the project plan and deliverables.&nbsp;</li> <li><strong>15% Customer Support</strong> - You’ll directly support multiple customers post-launch with their use of Avela, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.</li> <li><strong>15% Business Development - </strong>You’ll support efforts to bring in new clients and expand our relationship with existing clients.</li> <li><strong>10% Operational -&nbsp;</strong>As a growing startup, we all pitch in to do whatever it takes to build our organization!</li> </ul> </div> <div class="section page-centered"> <h3>Qualifications</h3> <ul> <li>Strength and experience in each of the above job responsibilities.</li> <li>4+ years of professional experience, at least 2 of which are in PK-12 charter school/CMO operations or administration.</li> <li>Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal.</li> <li>Customer-centric mindset: creative problem-solving skills; proven record of negotiating competing (and conflicting) stakeholder perspectives; ability to balance customer requests with product priorities and business needs.</li> <li>Quantitative skills, including experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience.</li> <li>Comfort with engaging in sales and marketing functions: leading product demos, boothing at events, managing account renewals, discussing expansion opportunities with existing clients, and so forth.</li> <li>Excellent communicator, including written and oral.</li> <li>Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats.</li> <li>Among the best at what you do with a growth mindset and desire to constantly improve.</li> <li>Passion for education, equity, and social impact.</li> <li>Legal ability to work in the US and willingness to work continental US hours.</li> </ul> <h3>Nice To Haves</h3> <ul> <li>Strong preference for candidates with one or more of the following skillsets:&nbsp; <ul> <li>Experience with student enrollment and/or student recruitment</li> <li>Experience managing multiple clients simultaneously</li> <li>Experience collaborating with technical teams (e.g., software engineering,&nbsp; IT)&nbsp;</li> <li>Experience with a statistical software package (e.g., Stata, SAS, SPSS, R)</li> </ul> </li> </ul> </div> <div class="section page-centered"> <h3>Compensation&nbsp;</h3> <div>$90,000 - $130,000&nbsp; <p>Note on salary range: Upper end of the salary range is intended for candidates with 5+ years as an enrollment leader at a large charter management organization.</p> </div> </div> <p>&nbsp;</p> </div> <p>&nbsp;</p>