Enterprise Launch Manager at Navan

<p>As an Enterprise Launch Manager on the Account Management team, you will be responsible for the successful implementation of our travel and expense platform with a portfolio of Enterprise customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch. This role will drive cross-functional partnerships with various internal teams - Sales, Support, Marketing, Product, Engineering, and Finance.</p> <p>This role does require experience working with one of the following: month end close experience preferably with cloud based ERPs, experience implementing or administering expense programs or corporate card programs.&nbsp;</p> <p><strong>What You'll Do:</strong></p> <ul> <li>Own implementation success from project kickoff to go-live, leveraging strong project management skills and deep product knowledge.</li> <li>Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, high quality deployments.</li> <li>Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis, and create and maintain process documentation / work instructions</li> <li>Lead the discovery process for qualifying and creating a solution that solves customers objectives to integrate product features into existing workflows&nbsp;</li> <li>Understand and document customer pain points, advocate for them internally to influence product changes.</li> <li>Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period</li> <li>Develop and optimize enterprise training programs including written and video collateral.</li> <li>Identify and work with sales on pre-engagement opportunities and RFP’s</li> <li>Collaborate with Sales, Product, Operations, Travel Experience/Support, Consulting &amp; Supply, and Customer Success in order to meet existing, new, and future customer needs</li> <li>Develop tailored training programs including hosting remote or on site training, creating training materials and standard operating procedures.</li> <li>Provide an excellent customer experience through high-quality communication and interactions.</li> <li>Act as the key Project Manager ensuring accurate completion of numerous implementation tasks.</li> </ul> <p><strong>What We’re Looking For:</strong></p> <ul> <li>4+ years in project and account management or implementations where you have had to advise clients, build strategic relationships, implement and onboard complex customers, and run multiple efficient projects at once.&nbsp;</li> <li>Experience implementing or administering expense programs and/or corporate card programs</li> <li>Experience with month-end close, preferably with cloud based ERPs (e.g. NetSuite, Sage Intacct, Quickbooks Online)</li> <li>You are a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally “gets stuff done.”</li> <li>Understanding the unique business requirements of customers within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers.</li> <li>Solid oral, written, presentation and interpersonal communication and relationship skills.</li> <li>Proven time management skills in a dynamic team environment.</li> <li>Ability to work as part of a team to solve problems in dynamic, energizing environments.</li> <li>Inquisitive, practical and passionate about technology and sharing knowledge.</li> <li>Likes to be the first to know something and to understand why and how things happen.</li> <li>Good at explaining ideas and finding ways to keep people’s attention.</li> <li>Willing and able to travel domestically and internationally to visit customers and prospects</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The posted pay range represents the&nbsp;anticipated&nbsp;low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.<br><br>For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.</p></div><div class="title">Pay Range</div><div class="pay-range"><span>$120,000</span><span class="divider">&mdash;</span><span>$160,000 USD</span></div></div></div>