Sr.Escalation Engineer at Netskope

<div class="content-intro"><h1><strong>About Netskope</strong></h1> <p>Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.&nbsp;</p> <div class="gmail_default"> <p>Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.<strong><span class="gmail_default">&nbsp;</span></strong><span class="gmail_default">&nbsp;</span><span class="gmail_default">Visit us at&nbsp;<a href="https://www.netskope.com/company/careers" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.netskope.com/company/careers&amp;source=gmail&amp;ust=1571763801107000&amp;usg=AFQjCNG_0Qsg7Ni3rf6BFV0vhT9qFpqb1g">Netskope Careers.</a> Please follow us on <a href="https://www.linkedin.com/company/netskope" target="_blank">LinkedIn</a> and Twitter<a href="https://twitter.com/netskope" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/netskope&amp;source=gmail&amp;ust=1571763801108000&amp;usg=AFQjCNEZ06zAk-bkf0dy3gjYjrgdbT5OTg">@Netskope</a>.</span></p> </div></div><div class="gmail_default"> <div class="gmail_default">&nbsp;</div> <h3 class="gmail_default"><strong>About the position:</strong></h3> </div> <p><strong><span style="font-weight: 400;">Netskope’s customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators. Netskope is looking for an experienced enterprise TAC engineer who is passionate and motivated to make an impact.</span></strong></p> <h3><strong>Job Responsibilities:</strong></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with a world-class enterprise technical support team.&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own and drive escalated support issues. Work on critical incident response tasks as required.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work on general support tickets as required.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with support managers, engineering and product management on building/improving processes, procedures and tools.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive weekly technical team calls along with other technical leads.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with various departments and participate in short and long term projects.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with other leads to share knowledge on the new issues observed and cascade this to the rest of the teams and field.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist and mentor frontline support engineers.</span></li> </ul> <h3><strong>Job Requirments:</strong></h3> <ul> <li><span style="font-weight: 400;">Minimum 8+ years of experience in supporting large enterprise customers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong Networking background and knowledge. Extensive and in-depth knowledge of TCP/IP, HTTP/HTTPS, Cookies &amp; SSL/TLS protocols</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPN’s, DLP, SSO</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows­ based systems (prior Active Directory/LDAP experience desirable)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.).</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Good understanding of web technologies (JSON, XML, SOAP, REST, HTML5, Web Services, JavaScripts)&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hands-on experience in traffic analysis tools like Fiddler, Wireshark.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">System/server-side experience for troubleshooting.</span></li> </ul> <h3><strong>Desired Technical Skills</strong><span style="font-weight: 400;">:</span></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Hands-on experience in configuring &amp; testing applications for SAML Single SignOn with various IDPs.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience in WS-Fed &amp; WS-Trust protocols is a plus.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Prior experience of testing HTTP content rewrite solutions.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Cloud Technology (Docker, Kubernetes, Opensource technologies).</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Working experience in Linux, Windows and Mobile environments.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong familiarity with one of the scripting languages like Python or Java (Python preferred).</span></li> </ul> <h3><strong>Additional Skills:</strong><span style="font-weight: 400;">&nbsp;</span></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong verbal and written communication skills. Able to communicate in an open, transparent and consistent manner with team and co-workers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Prior experience mentoring, guiding, managing junior team members.</span></li> </ul> <h3><strong>Education:</strong></h3> <ul> <li><span style="font-weight: 400;">B.E /B.Tech /M.Tech degree from a recognised and accredited university/college.</span></li> </ul><div class="content-conclusion"><p>Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.</p> <p>Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to&nbsp;<a href="https://www.netskope.com/privacy-policy">Netskope's Privacy Policy</a>&nbsp;for more details.</p> <p>The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our&nbsp;<a href="https://www.netskope.com/company/careers/open-positions">Netskope Careers site.</a></p></div>