Senior Director, Creditors Rights Service & Delivery (Remote) at Proof

<p>We're <a href="https://www.proofserve.com/">Proof</a>, a high-growth company in the legal tech industry, founded in 2017. We've built a best-in-class platform trusted by thousands of law firms across the United States for Service of Process, the formal delivery of legal documents, and E-Filing. We connect law firms with process servers and enable electronic court filing, delivering over 60,000 documents per month through a network of about 2,000 contracted process servers. We're working to make the legal system more efficient, transparent, and accessible than it's traditionally been.</p> <h3 id="about-the-role">About the Role</h3> <p>Proof's Creditors Rights business is scaling quickly, and we're looking for a builder to own delivery end-to-end. As Senior Director, Creditors Rights Service &amp; Delivery, you'll build and run the teams responsible for discovery, scoping, implementation, and filing across every new and expanding account. This is a build-and-run role: you'll define the operating model as much as you execute against it, working hands-on while the function is still taking shape. It's a chance to build the infrastructure behind a high-growth, mission-critical part of our business from the ground up.</p> <h3 id="what-youll-do">What You'll Do</h3> <ul> <li>You'll own remote discovery, scoping, and implementation for all new and expansion Creditors Rights accounts.</li> <li>You'll serve as the subject matter expert for Creditors Rights service delivery, translating legal and procedural nuance into scalable operational process.</li> <li>You'll design, document, and continuously refine the end-to-end workflow, from discovery through scoping, implementation, and filing.</li> <li>You'll own remote research into new suit and affidavit filing requirements, keeping pace with jurisdictional and procedural changes.</li> <li>You'll build the infrastructure (workflows, tooling, documentation, training) needed to take the business from foundational to scaled.</li> <li>You'll establish quality control, SLAs, and productivity benchmarks for a function that's still being built.</li> <li>You'll partner directly with Sales on new business handoffs, setting clear scoping and expectations from the start.</li> <li>You'll own the third-party vendor-managed filing relationship, including performance, quality, and escalation management.</li> <li>You'll manage caseload and client escalations directly when needed. This is a roll-up-your-sleeves role, not a purely oversight one.</li> <li>You'll report on delivery performance, bottlenecks, and scaling readiness to senior leadership.</li> <li>You'll collaborate cross-functionally with Litigation Support, Server Network, other Service Delivery pillars, and Product/Tech to align Creditors Rights into the broader operating model.</li> </ul> <h3 id="what-youll-bring">What You'll Bring</h3> <ul> <li>Deep subject matter expertise in Creditors Rights practice and procedure (discovery, scoping, filing requirements, jurisdictional nuance).</li> <li>Proven experience building operational process from scratch, comfortable operating without a fully mature playbook.</li> <li>A track record leading and scaling delivery teams in a legal services, legal tech, or similar operations environment.</li> <li>Experience managing third-party vendor relationships tied to filing or similar operational delivery.</li> <li>Comfortable operating in a matrixed structure, including managing a dotted-line technical resource jointly with Product/Tech.</li> <li>Strong project and process design skills, able to both architect a scalable model and execute against it personally.</li> <li>High tolerance for ambiguity and a bias toward action (this role isn't suited to a purely strategic operator).</li> <li>Experience partnering closely with Sales on new business implementation.</li> </ul> <h3 id="compensation">Compensation</h3> <ul> <li>Full-time, salaried position</li> <li>Compensation: $175,000-$250,000 based on experience and location</li> <li>Eligible to participate in company bonus plan</li> </ul> <h3 id="benefits">Benefits</h3> <ul> <li>Medical, dental, vision, disability insurance, paid parental leave, and 401(k)</li> <li>Paid time off and paid holidays</li> <li>Necessary equipment provided</li> <li>Work from home stipend</li> </ul> <p><strong>E-Verify</strong></p> <p>This company participates in E-Verify, for more information view the<a href="https://drive.google.com/file/d/1OCufDqNnWYpQrx_bWMmuTKwo2qikY_Rz/view?usp=sharing">&nbsp;Participation</a>&nbsp;and<a href="https://drive.google.com/file/d/1BVUuXaPAFVk7gYvspmVTkv4RwMOYOqRM/view?usp=sharing">&nbsp;Right to Work</a> Posters.</p>