Program Manager, Executive Insights at NICE

USA - RemoteFull-timeRemoteCX - CSA LoBPosted 8 days ago

About the Role

<div class="content-intro">At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><h2 class="s3">Program Manager, Executive Insights </h2> Primary Purpose The Executive Insights program delivers data-driven readouts that show NiCE CXone customers the measurable ROI and business impact they're getting from our solutions. It runs at high volume – roughly 500 readouts a year, with as many as 80 engagements in motion at any one time – on a defined, repeatable process built to support that scale. As Program Manager, you own that engagement pipeline end to end. Priorities are set by Sales and the wider business; your job is to take that prioritized queue and drive it to completion, making sure every engagement moves cleanly through each stage – from intake to the delivered customer readout – on schedule and without surprises. This is an operational ownership role rather than a delivery or customer-facing one: you aren't producing the analysis or presenting to customers, you're the person who keeps the whole program running predictably and on time. It suits someone who is energized by orchestrating many moving parts at once, brings order and visibility to a fast-moving operation, and takes pride in a pipeline that simply runs.   Primary Functions / Responsibilities Own the engagement pipeline <div class="s13">• Manage engagements from intake through to delivered readout, keeping each one moving in the priority order set by the business.</div> <div class="s13">• Maintain a clear, current picture of the pipeline – what's in progress, what's queued next, and when each engagement is expected to land.</div> <div class="s13">• Keep the program on schedule at scale, ensuring work flows through each stage without bottlenecks.</div> Keep work on course <div class="s13">• Hold accurate, real-time status on every active engagement and track progress against target dates.</div> <div class="s13">• Identify engagements at risk of slipping early and coordinate across the relevant teams to keep them on track.</div> <div class="s13">• Serve as the reliable source of truth for where any engagement stands and what it needs to move forward.</div> Report on program health <div class="s13">• Give leadership consistent, accurate visibility into throughput, cycle time, and overall pipeline health.</div> <div class="s13">• Define and maintain the KPIs that show how the program is performing.</div> <div class="s13">• Keep program data clean and trustworthy in the system of record.</div> Strengthen the program over time <div class="s13">• As you learn the program, find ways to streamline the process, reduce manual effort, and make the operation more efficient.</div> <div class="s13">• Partner with leadership and development resources on reporting, dashboards, and automation as the program continues to scale.</div> Required Experience / Skills This is a business and operations role, not a technical one. Success comes from organization, follow-through, and the ability to keep many engagements on track at once without losing the thread on any of them. <div class="s13">• Program and project management experience – planning, execution, governance, and risk management</div> <div class="s13">• A track record managing high-volume pipelines or portfolios with many concurrent workstreams</div> <div class="s13">• Strong cross-functional coordination and stakeholder management</div> <div class="s13">• Status reporting, KPI design, and program-level visibility</div> <div class="s13">• Proficiency with Salesforce or a comparable CRM for tracking and reporting</div> <div class="s13">• Clear, concise executive communication</div> <div class="s13">• Process documentation and workflow design, with an eye for automation</div> <div class="s13">• Highly organized and proactive, comfortable in a fast-paced environment and improving process as you go</div> <div class="s13">• Formal project management training or certification (e.g., PMP) a plus</div> Preferred Qualifications <div class="s13">• Program or Project Management experience in a SaaS, GTM, or operational environment.</div> <div class="s13">• Demonstrated ability to manage a high-volume, multi-workstream pipeline.</div> <div class="s13">• Experience partnering across Sales, Customer Success, and technical teams in a fast-moving environment.</div> <div class="s13">• Formal project management certification (e.g., PMP) or equivalent hands-on experience.</div> <div class="s13">• Familiarity with contact center, CX, or CXone a plus.</div> What you'll deliver <div class="s13">• Engagements move from intake to readout predictably and on schedule, even at high volume.</div> <div class="s13">• Leadership always has a clear, accurate view of pipeline health and performance.</div> <div class="s13">• Risks are surfaced and resolved before they affect delivery.</div> <div class="s13">• The program scales smoothly, with process improvements that reduce manual effort over time.</div> What's in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!<div class="content-conclusion">About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  </div>

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