Senior Product Manager, VIP Growth & Operations at OKX

<div class="ace-line ace-line old-record-id-doxus3bYvV5DS6icDHnquWbEcNb"> <div class="ace-line ace-line old-record-id-doxus3bYvV5DS6icDHnquWbEcNb"> <div class="ace-line ace-line old-record-id-doxus3bYvV5DS6icDHnquWbEcNb"> <div class="ace-line ace-line old-record-id-doxus3bYvV5DS6icDHnquWbEcNb"> <div class="ace-line ace-line old-record-id-doxus3bYvV5DS6icDHnquWbEcNb"> <div class="ace-line ace-line old-record-id-doxus3bYvV5DS6icDHnquWbEcNb">OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa.</div> <div class="ace-line ace-line old-record-id-doxussQumjJyp0pDHcFh7Y3bH0b">&nbsp;</div> <h2 class="heading-2 ace-line old-record-id-doxusl2cgB8vs7Q3ent4HKPgocd"><strong>Who We Are</strong></h2> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">&nbsp;</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.&nbsp;</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">&nbsp;</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.<br><br></div> </div> <div data-page-id="OvVyd3xPZo5hNhxbppju7P8isgg" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-CzjQdI1IWofbWMxmIahu6dAMsjc"> <div data-page-id="Q5McdBHqRos9a1xglGGuWZx7sgc" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-doxusl2cgB8vs7Q3ent4HKPgocd"><strong>About The Opportunity</strong></h2> <div class="ace-line ace-line old-record-id-doxusdoP7NU01oX9Z29HojysCiF"> <div data-zone-id="0" data-line-index="0"> <div data-page-id="OAPtdHlrRo3CJdxGLe7lF2rYggd" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-TWW0dikUlo8GOWxoKGHlOiKIgSe"> <div data-page-id="DbB7dBZBvojngAxvoDslnb4Qgsb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Qd9Xdb7ttoB5ulxWYluloyh8gur">OKX is seeking an experienced VIP Product Lead to focus on creating exclusive product experiences and service solutions for high-net-worth individuals, institutional clients, market makers, and other VIP customer segments.</div> <div class="ace-line ace-line old-record-id-ZOJ2dGkejoiBlfxXqbDlUoFLgpe">You will spearhead the overall strategy and product planning for the VIP product line, driving customer lifecycle management, personalized services, and continuous optimization of system functionalities to enhance customer retention and platform AUM (Assets Under Management).</div> </div> </div> </div> </div> </div> <div class="ace-line ace-line old-record-id-doxusJZ5t4Jnk2dRFRKdHIJXMmb">&nbsp;</div> <h2 class="heading-2 ace-line old-record-id-doxusl2cgB8vs7Q3ent4HKPgocd"><strong>What You'll Be Doing</strong></h2> <div data-page-id="DbB7dBZBvojngAxvoDslnb4Qgsb" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-Te9wdbUzXoLE2SxuFJblTukRgXf" data-list="bullet"> <div>Own the day-to-day <strong>VIP Growth &amp; Operations</strong> execution for high-net-worth individual clients, ensuring VIP lifecycle programs are planned, launched, and iterated effectively.</div> </li> <li class="ace-line ace-line old-record-id-GR0bd64YZoYT17xCBMglqMnsguc" data-list="bullet"> <div>Build and run a <strong>VIP lifecycle operations framework</strong>: define segments, triggers, and journeys; set weekly/monthly operating rhythms; and ensure consistent execution with Local Markets.</div> </li> <li class="ace-line ace-line old-record-id-IA3CdujgDo8eSQxu6TnlEfgrgVe" data-list="bullet"> <div>Partner with <strong>Local Market teams</strong> to to co-create market plans, align goals and timelines, and drive follow-through, while ensuring global consistency and scalable playbooks.</div> </li> <li class="ace-line ace-line old-record-id-NLqmdJzkuoAaBLxgBWNlaf4FgXb" data-list="bullet"> <div>Plan and execute <strong>VIP offsites and online events</strong> (e.g., product sharing sessions, community/engagement touchpoints), including end-to-end coordination, stakeholder alignment, and post-event performance review.</div> </li> <li class="ace-line ace-line old-record-id-OsGpdOdXxoPNYdxCcMsllZgagvd" data-list="bullet"> <div>Develop and scale <strong>VIP growth programs and tools</strong> (e.g., VIP trial cards and similar programs) that improve conversion, deepen engagement, and increase VIP contribution to trading activity and AUM.</div> </li> <li class="ace-line ace-line old-record-id-O3XEdY6vAoKWkXxQcDvlyCLgg4X" data-list="bullet"> <div>Establish a data-driven growth operating model with clear measurement, experimentation, and continuous optimization to improve VIP contribution to revenue and AUM.</div> </li> <li class="ace-line ace-line old-record-id-RwvTd4Vj7oy8G9xbABflmXcYgdj" data-list="bullet"> <div>Coordinate with cross-functional teams (Product, Data, Engineering, Operations) to deliver workflows, tooling, and process improvements that support VIP operations at scale.</div> </li> <li class="ace-line ace-line old-record-id-WZnTduk4RoRHT2xOzYplF8sigff" data-list="bullet">Track performance and continuously optimize: define KPIs, monitor results, gather market feedback, and refine programs based on data and learnings.<br><br></li> </ul> </div> <h2 class="heading-2 ace-line old-record-id-doxusJHbXag5ngXLLiXggj1zhBg"><strong>What We Look For In You</strong></h2> <div data-lark-html-role="root"> <div data-page-id="OAPtdHlrRo3CJdxGLe7lF2rYggd" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-page-id="DbB7dBZBvojngAxvoDslnb4Qgsb" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-BnmwdKLHtoxaazxKRqelRYEIg3e" data-list="bullet"> <div>Bachelor’s degree or higher with 5+ years of product management or product strategy experience.</div> </li> <li class="ace-line ace-line old-record-id-O7VJdg196oyx0rxA9VwlYEW2gvi" data-list="bullet"> <div>Deep understanding of the Web3/Crypto industry, particularly exchange products such as institutional services, API trading, and VIP incentive programs.</div> </li> <li class="ace-line ace-line old-record-id-EjhwdSb7Woz0ddxieZrle1eWgY5" data-list="bullet"> <div>Prior experience in CEXs, brokerages, financial institutions, or high-net-worth client-related products is preferred.</div> </li> <li class="ace-line ace-line old-record-id-Hd81dH5kkoXWIjxFCoPlWveVg4c" data-list="bullet"> <div>Strong cross-team communication and coordination skills, with systematic thinking and sharp user insights.</div> </li> <li class="ace-line ace-line old-record-id-Ah10dcltaoYepgxTssdlHIQXg1g" data-list="bullet"> <div>Proficiency in data analysis tools and data-driven decision-making.</div> </li> <li class="ace-line ace-line old-record-id-JGVVdmoumoFHs9xfdLklbNGZgmi" data-list="bullet"> <div>Fluency in English and Chinese; Multi-market collaboration experience is a plus.<br><br></div> </li> </ul> </div> </div> </div> </div> </div> <div class="ace-line ace-line old-record-id-Avh0dL0UvoHyoFxymwmuPqtAsWe"> <h2 class="heading-2 ace-line old-record-id-doxusxvzyTH4iZpRPTygm6sKzcf"><strong>Perks &amp; Benefits</strong></h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-doxus9Bu8Z2VOqDK5F51723OA8g" data-list="bullet"> <div>Competitive total compensation package</div> </li> <li class="ace-line ace-line old-record-id-doxusB7tdGuv2SmCPjgmCN3Jb1c" data-list="bullet"> <div>L&amp;D programs and Education subsidy for employees' growth and development</div> </li> <li class="ace-line ace-line old-record-id-doxusZTvzFyB7VKd89mBtiKL9ob" data-list="bullet"> <div>Various team building programs and company events</div> </li> <li class="ace-line ace-line old-record-id-doxus4VLa66AV1kBqr1XQp7CFec" data-list="bullet"> <div>Wellness and meal allowances</div> </li> <li class="ace-line ace-line old-record-id-doxusktLuOm7fBzEDlSg6b719qf" data-list="bullet"> <div>Comprehensive healthcare schemes for employees and dependants</div> </li> <li class="ace-line ace-line old-record-id-doxusXaQ6LYBcrJKsuq40ykOyNr" data-list="bullet"> <div>More that we love to tell you along the process!</div> </li> </ul> <div data-zone-id="0" data-line-index="0" data-line="true"><em><br>Please note that Hong Kong is a group-level service hub, and OKX does not carry on a business of operating a virtual asset trading platform in Hong Kong.</em></div> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to&nbsp;</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>