Patient Services Representative - Call Center - Lawrence, MA at PhyNet Dermatology LLC

<p><strong>Position Summary:</strong></p> <p>We are seeking a highly motivated and professional&nbsp;<strong>Patient Services Representative - Call Center</strong> to join our dedicated dermatology team. This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience. Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction.</p> <p><strong>Pay and Hours:</strong></p> <p>Starting pay is $20 hourly. Hours are Monday - Friday, 8 hours daily.&nbsp;</p> <p><strong>Essential Functions:</strong></p> <p>To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:</p> <ul> <li>Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries. Triage, route, and escalate concerns while maintaining a high standard of customer service and sensitivity.</li> <li>Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.</li> <li>Collaborate with team members and leadership to identify and implement process enhancements. Actively contribute to new practice rollouts, training, and documentation efforts.</li> <li>Participate in all assigned training sessions, roundtable discussions, and professional development opportunities to stay informed and enhance skill sets.</li> <li>Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs.</li> <li>Perform other responsibilities as assigned, contributing to the success and efficiency of the team.</li> </ul> <p><strong>Knowledge, Skills, &amp; Abilities:</strong></p> <ul> <li>High school diploma or equivalent.</li> <li>A minimum of 0-1 year in customer service, preferably in a healthcare environment</li> <li>Medical Customer Service experience highly preferred.&nbsp;</li> <li>Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.</li> </ul> <p>This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.</p> <p><strong>Physical and Mental Demands:</strong></p> <p>The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:</p> <ul> <li>Physical Requirements:</li> <ul> <li>Occasionally required to stand, walk, and sit for extended periods.</li> <li>Use hands to handle objects, tools, or controls; reach with hands and arms.</li> <li>Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.</li> <li>Occasionally lift, push, pull, or move up to 20 pounds.</li> </ul> <li>Vision Requirements:</li> <ul> <li>Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li> </ul> </ul> <p><strong>Note:</strong><br><em>This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.</em></p>