Process Innovation Specialist at Coupang

<p></p> <div style=" border-width: 100%;"> <div style=" margin-top: 0in; margin-left: 0in; width: 6.6034in;"> <div style=" margin-top: 0in; margin-left: 0in; width: 6.6034in;"> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt; color: #4a4a4a;"><span>Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.</span></p> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt; color: #4a4a4a;"><span>Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.</span></p> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt; color: #4a4a4a;"><span>We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”</span></p> <p style="margin: 0in; font-family: Calibri; font-size: 12.0pt; color: #4a4a4a;">&nbsp;</p> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt; color: #4a4a4a;"><span lang="zh-TW">Position :</span><span lang="en-US"> Process Innovation Specialist</span></p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">What will you do?</p> <ul style=" margin-top: 0in; margin-bottom: 0in;"> <ol style=" margin-top: 0in; margin-bottom: 0in; font-family: Calibri; font-size: 11.0pt; font-weight: normal; font-style: normal;" type="1"> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;" value="1"><span style="font-family: Calibri; font-size: 11.0pt; font-weight: normal; font-style: normal;">Strategic Workforce Acquisition &amp; Growth</span></li> </ol> <ul style=" margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 1pt; margin-bottom: 1pt; vertical-align: middle; color: #1d1c1d;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Multi-Channel Strategy:</span><span style="font-family: Calibri; font-size: 11.0pt;"> Design and execute end-to-end recruitment programs across Online (Social Media, Performance Marketing), Job Portals, and Offline (Community outreach, referrals) channels.</span></li> <li style="margin-top: 1pt; margin-bottom: 1pt; vertical-align: middle; color: #1d1c1d;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Capacity Alignment:</span><span style="font-family: Calibri; font-size: 11.0pt;"> Partner with the Logistics and Planning teams to "right-size" the workforce, ensuring the talent pipeline matches operational demand and turnover forecasts.</span></li> </ul> <ol style=" margin-top: 0in; margin-bottom: 0in; font-family: Calibri; font-size: 11.0pt; font-weight: bold; font-style: normal;" type="1"> <li style="margin-top: 3pt; margin-bottom: 3pt; vertical-align: middle; font-weight: bold; color: #1d1c1d;" value="2"><span style="font-family: Calibri; font-size: 11.0pt; font-weight: bold; font-style: normal;">Quality Governance &amp; Performance Management</span></li> </ol> <ul style=" margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 1pt; margin-bottom: 1pt; vertical-align: middle; color: #1d1c1d;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Recruitment Quality:</span><span style="font-family: Calibri; font-size: 11.0pt;"> Implement rigorous selection criteria to identify "Quality Workers" likely to deliver high </span><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">PPH (Parcel Per Hour)</span><span style="font-family: Calibri; font-size: 11.0pt;"> and maintain </span><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">low damage rates</span><span style="font-family: Calibri; font-size: 11.0pt;">.</span></li> <li style="margin-top: 1pt; margin-bottom: 1pt; vertical-align: middle; color: #1d1c1d;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Funnel Optimization:</span><span style="font-family: Calibri; font-size: 11.0pt;"> Design a top-notch acquisition funnel that minimizes friction for users while effectively filtering out ineligible candidates to safeguard the workforce.</span></li> </ul> <ol style=" margin-top: 0in; margin-bottom: 0in; font-family: Calibri; font-size: 11.0pt; font-weight: bold; font-style: normal;" type="1"> <li style="margin-top: 3pt; margin-bottom: 3pt; vertical-align: middle; font-weight: bold; color: #1d1c1d;" value="3"><span style="font-family: Calibri; font-size: 11.0pt; font-weight: bold; font-style: normal;">Onboarding &amp; Worker Education</span></li> </ol> <ul style=" margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 1pt; margin-bottom: 1pt; vertical-align: middle; color: #1d1c1d;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Streamlined Onboarding:</span><span style="font-family: Calibri; font-size: 11.0pt;"> Manage the onboarding execution team to ensure a seamless "Sign-up to Shift" transition, improving first-day show rates.</span></li> <li style="margin-top: 1pt; margin-bottom: 1pt; vertical-align: middle; color: #1d1c1d;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Educational Programming:</span><span style="font-family: Calibri; font-size: 11.0pt;"> Create and deliver online training materials and offline briefings to educate workers on platform guidelines, safety SOPs, and operational best practices.</span></li> <li style="margin-top: 1pt; margin-bottom: 1pt; vertical-align: middle; color: #1d1c1d;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Process Improvement:</span><span style="font-family: Calibri; font-size: 11.0pt;"> Continuously identify bottlenecks in the worker journey and collaborate with cross-functional teams to resolve them.</span></li> </ul> <ol style=" margin-top: 0in; margin-bottom: 0in; font-family: Calibri; font-size: 11.0pt; font-weight: bold; font-style: normal;" type="1"> <li style="margin-top: 3pt; margin-bottom: 3pt; vertical-align: middle; font-weight: bold; color: #1d1c1d;" value="4"><span style="font-family: Calibri; font-size: 11.0pt; font-weight: bold; font-style: normal;">Engagement &amp; Retention</span></li> </ol> <ul style=" margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 1pt; margin-bottom: 1pt; vertical-align: middle; color: #1d1c1d;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Quality Worker Retention:</span><span style="font-family: Calibri; font-size: 11.0pt;"> Develop engagement programs specifically designed to retain high-performing workers and improve their lifetime value on the platform.</span></li> </ul> </ul> <p style="margin-top: 3pt; margin-bottom: 3pt; font-family: Calibri; font-size: 11.0pt;">&nbsp;</p> <p style="margin-top: 3pt; margin-bottom: 3pt; font-family: Calibri; font-size: 11.0pt; color: #1d1c1d;">&nbsp;</p> <p style="margin-top: 3pt; margin-bottom: 3pt; font-family: Calibri; font-size: 11.0pt; color: #1d1c1d;"><span style="font-weight: bold;">Basic Qualifications</span></p> <ul style=" margin-top: 0in; margin-bottom: 0in;"> <ul style=" margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 1pt; margin-bottom: 1pt; vertical-align: middle; color: #1d1c1d;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Education:</span><span style="font-family: Calibri; font-size: 11.0pt;"> At least Bachelor’s degree</span></li> <li style="margin-top: 1pt; margin-bottom: 1pt; vertical-align: middle; color: #1d1c1d;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Experience:</span><span style="font-family: Calibri; font-size: 11.0pt;"> 2+ years of experience in Process Improvement, Operations Excellence, Workforce Planning, Program Management, or Recruitment/Human Resource, ideally within high-pace environments.</span></li> <li style="margin-top: 1pt; margin-bottom: 1pt; vertical-align: middle; color: #1d1c1d;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Channel &amp; Process Optimization:</span><span style="font-family: Calibri; font-size: 11.0pt;"> Proven track record of online &amp; offline marketing/ job portal channels, mapping applicant journeys, identifying operational bottlenecks, and re-engineering processes to minimize friction in order to improve effectiveness for top of funnel and efficiency for the process</span></li> <li style="margin-top: 1pt; margin-bottom: 1pt; vertical-align: middle; color: #1d1c1d;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Communication:</span><span style="font-family: Calibri; font-size: 11.0pt;"> Excellent communication skills to collaborate with stakeholders and deliver cross-functional proposals, and fluent in English to communicate with internal foreign key members. </span></li> </ul> </ul> <p style="margin-top: 3pt; margin-bottom: 3pt; font-family: Calibri; font-size: 11.0pt; color: #1d1c1d;">&nbsp;</p> <p style="margin-top: 3pt; margin-bottom: 3pt; font-family: Calibri; font-size: 11.0pt; color: #1d1c1d;"><span style="font-weight: bold;">Preferred Qualifications</span>.</p> <ul style=" margin-top: 0in; margin-bottom: 0in;"> <ul style=" margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 1pt; margin-bottom: 1pt; vertical-align: middle; color: #1d1c1d;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Growth Marketing Experience:</span><span style="font-family: Calibri; font-size: 11.0pt;"> Familiarity with digital performance marketing or leveraging multi-channel user acquisition strategies to drive "Top-of-Funnel" growth efficiently.</span></li> <li style="margin-top: 1pt; margin-bottom: 1pt; vertical-align: middle; color: #1d1c1d;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Performance Governance:</span><span style="font-family: Calibri; font-size: 11.0pt;"> Experience designing and implementing quality frameworks or selection scorecards that directly impact on-site productivity metrics (e.g., maximizing PPH and minimizing damage rates).</span></li> <li style="margin-top: 1pt; margin-bottom: 1pt; vertical-align: middle; color: #1d1c1d;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Human Resource:</span><span style="font-family: Calibri; font-size: 11.0pt;"> Experience working at recruitment, HRM, shift arrangement, and ever designed/revamped recruitment/onboarding/scheduling process</span></li> </ul> </ul> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #1d1c1d;">&nbsp;</p> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt; color: #4a4a4a;">Recruitment Process and Others</p> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt; color: #4a4a4a;">Recruitment Process</p> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt; color: #4a4a4a;">Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer</p> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt; color: #4a4a4a;">The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.</p> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt; color: #4a4a4a;">Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.</p> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt; color: #4a4a4a;">Details to Consider</p> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt; color: #4a4a4a;">This job posting may be closed prior to the stated end date for application if all openings are filled.</p> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt; color: #4a4a4a;">Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.</p> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt; color: #4a4a4a;">Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.</p> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt; color: #4a4a4a;">Privacy Notice​</p> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt;"><span style="color: #4a4a4a;">Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:&nbsp; </span><a href="https://www.coupang.jobs/privacy-policy/">https://www.coupang.jobs/privacy-policy/</a><span style="color: #4a4a4a;">​</span></p> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt; color: #4a4a4a;">人人均等的機會</p> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt; color: #4a4a4a;">Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功</p> <p style="margin: 0in; font-family: 'Coupang Text'; font-size: 12.0pt; color: #4a4a4a;">&nbsp;</p> </div> </div> </div> <p></p>