Systems Specialist, Mission Readiness at Anduril Industries

<div class="content-intro"><p>Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.</p></div><h2>ABOUT THE TEAM</h2> <p>Operational Excellence sits within Anduril's Mission Readiness organization, owning the systems, processes, and transactional backbone that keep global deployment operations running. Working across Product, Engineering, Growth, Business Development, Technical Operations, and Mission Operations, the team supports forward logistics, site installation, maintenance &amp; repairs, field inventory management, sustainment, and reverse logistics. We are central to ensuring effective customer and mission success, shaping the future of Anduril's defense solutions.</p> <h2>ABOUT THE ROLE</h2> <p>We are looking for a Systems Specialist, Mission Readiness to take day-to-day responsibility for the transactional work and tier-1 tooling support that keep Anduril's global deployment operations running. In this role, you will intake, process, and close out the day-to-day transactions that flow through Deployment Operations — sales order fulfillments, return management authorizations (RMAs), inventory moves, and asset transactions — while serving as the first point of contact for bugs, issues, and requests hitting the digital tools and systems the deployment team relies on.<br><br>This role sits at the intersection of our operators and our digital tooling. You’ll execute transactions cleanly in our ERP and business systems, drive tickets to rapid resolution or escalation, and keep the documentation behind that work current. You’ll be the critical link between physical reality and digital records—keeping them in lockstep to ensure our global deployment operations run flawlessly. Ultimately, you are someone who takes pride in clean data, closed tickets, and getting it right the first time.</p> <h2>WHAT YOU'LL DO</h2> <ul> <li>Intake, process, and close transactional requests across Deployment Operations, including sales order fulfillments, RMAs (customer returns), inventory moves, cycle-count corrections, and asset transactions</li> <li>Execute sales order fulfillments end-to-end in the ERP, including picking confirmations, shipment creation, serial/lot capture, and invoicing hand-offs</li> <li>Open, track, and close RMAs, ensuring accurate disposition, warranty coding, and inventory receipt</li> <li>Monitor and respond to transactional requests and tickets in Jira, Current, and related systems within defined SLAs, following established runbooks and SOPs</li> <li>Serve as tier-1 support for bugs and issues across the deployment team's digital tools and systems — reproduce the issue, capture context, create and tag tickets, triage severity, and escalate to the Digital Tools and Process project and program managers for resolution</li> <li>Create and manage tickets on behalf of users who surface issues through Slack, or walk-ups, so that nothing gets lost and every request is trackable</li> <li>Maintain accurate records across ERP, WMS, and deployment digital tooling so every transaction is traceable and audit-ready</li> <li>Reconcile discrepancies between physical and system state, and flag root causes to project managers for systemic fixes</li> <li>Keep knowledge base articles, SOPs, and training aids up to date for the transactions and tools you support</li> <li>Surface recurring issues, rework, and manual workarounds so they can be fed into the Digital Tools and Process roadmap</li> <li>Partner cross-functionally with Logistics, Technical Operations, Finance, and Trade Compliance to unblock holds on orders, returns, and shipments</li> </ul> <h2>REQUIRED QUALIFICATIONS</h2> <ul> <li>Associate's or Bachelor's degree, relevant technical certifications, or equivalent hands-on experience</li> <li>2+ year of experience in operations, logistics, order management, help desk, customer service, or a similar execution- or support-oriented environment</li> <li>Comfortable learning and working across multiple business systems (ERP, ticketing, CRM) and reconciling information between them</li> <li>Exposure to creating or working tickets in Jira, ServiceNow, Salesforce Service Cloud, or a similar ticketing system</li> <li>Strong attention to detail and a track record of processing work accurately under deadline pressure</li> <li>Ability to follow established procedures and runbooks while knowing when to escalate</li> </ul> <h2>PREFERRED QUALIFICATIONS</h2> <ul> <li>Hands-on exposure to executing transactions in an ERP (e.g., NetSuite, SAP, Oracle) or similar business system</li> <li>Familiarity with ticketing and business systems such as Salesforce, Jira, ServiceNow, or NetSuite</li> <li>Experience processing RMAs or reverse logistics transactions in a hardware or technical services environment</li> <li>Exposure to military, government, or defense/aerospace operations, including serialized asset tracking and export-controlled shipments</li> <li>Basic proficiency with Excel/Sheets to self-serve quick data checks</li> <li>Strong verbal and written communication skills</li> <li>Detail-oriented with a customer-focused mindset</li> <li>Willingness to learn and adapt in a fast-paced environment</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">US Salary Range</div><div class="pay-range"><span>$90,000</span><span class="divider">&mdash;</span><span>$130,000 USD</span></div></div></div><div class="content-conclusion"><p><span data-contrast="auto">The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p>&nbsp;</p> <h3 class="detailElios"><strong>Benefits</strong></h3> <p><span data-contrast="auto">At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.&nbsp;</span><em><span data-contrast="auto">For more information, <a href="https://www.anduril.com/careers">Explore Our Benefits</a>.</span></em></p> <p>&nbsp;</p> <div class="RichText column1"> <h3 class="detailElios"><strong>Protecting Yourself from Recruitment Scams</strong></h3> <p class="detailElios">Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.</p> </div> <div class="RichText column2"> <p class="detailElios">To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:</p> <ul> <li> <p class="detailElios"><strong>No Financial Requests:&nbsp;</strong>Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.</p> </li> <li><strong>Please always verify communications:</strong> <ul> <li>Direct from Anduril: If you receive an email from one of our recruiters, it will <em>only</em> come from an <code>@anduril.com</code> address.</li> <li>Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to <a href="mailto:[email protected]">[email protected]</a>.&nbsp;</li> </ul> </li> <li> <p class="detailElios"><strong>Exercise Caution with Unsolicited Outreach:</strong>&nbsp;If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links.</p> </li> <li> <p class="detailElios"><strong>What to Do If You Suspect Fraud:</strong>&nbsp;Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to&nbsp;<a href="mailto:[email protected]">[email protected]</a>. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.</p> </li> </ul> </div> <h3>&nbsp;</h3> <h3><strong>Data Privacy</strong></h3> <p><span data-contrast="auto">To view Anduril's candidate data privacy policy, please visit </span><span data-contrast="none"><span data-ccp-charstyle="Hyperlink"><a href="https://anduril.com/applicant-privacy-notice/">https://anduril.com/applicant-privacy-notice/</a></span></span><span data-contrast="auto">.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p>&nbsp;</p> <p><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}">By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.</span></p></div>