Forward Deployed Engineer (Customer) at DevRev

<div class="content-intro"><p><span style="font-size: 12pt;"><strong>About DevRev</strong></span></p> <p>At DevRev, we're building the future of work with <em>Computer</em> – your AI teammate. Unlike traditional tools, <em>Computer</em> unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.</p></div><p><strong>About the role</strong></p> <p>As a <strong>Forward Deployed Engineer (Customer)</strong>, you will serve as the lead technical strategist embedded with our customers. You'll own the end-to-end design of AI-driven business transformation projects from understanding domain-specific needs to architecting scalable agent-based solutions using DevRev’s platform.&nbsp;</p> <p>This role requires a unique blend of enterprise architecture, AI solutioning, customer empathy, and cross-functional collaboration. You’ll act as the connective tissue between pre-sales, customer success, engineering, and product teams bringing our AI capabilities to life for real-world impact.</p> <p><strong>What You’ll Do</strong></p> <ul> <li><strong>Own Customer Context</strong>: Deeply understand customer business domains, systems, and OKRs/KPIs to guide solution design.</li> <li><strong>Architect AI Transformation</strong>: Design and document AI-driven workflows, agents, skills, and system integrations that align with customer goals and industry best practices.</li> <li><strong>Be a Trusted Advisor</strong>: Build strong partnerships with customer stakeholders as their technical counterpart, delivering confidence in our platform’s capabilities.</li> <li><strong>Translate &amp; Coordinate</strong>: Bridge the gap between pre-sales/CS and engineering, ensuring requirements are actionable and outcomes measurable.</li> <li><strong>Design Reusability</strong>: Architect modular, scalable solutions that can be extended across customers and verticals.</li> <li><strong>Drive Delivery</strong>: Collaborate with Applied AI engineers to oversee solution implementation, ensuring architectural alignment and execution excellence.</li> <li><strong>Support Pre-Sales</strong>: Partner with sales engineers and customer teams to scope new opportunities, define technical requirements, and provide input on feasibility and effort.</li> <li><strong>Lead Innovation</strong>: Stay ahead of emerging trends in AI, software integration, and business transformation—and bring that insight to our solution designs.</li> <li><strong>Maintain Quality &amp; Compliance</strong>: Ensure all solutions meet performance, security, and compliance standards.</li> <li><strong>Travel Ready</strong>: Willingness to travel up to 50% for on-site discovery, deployment, and customer engagement.</li> </ul> <p><strong>What You Bring</strong></p> <ul> <li><strong>Experience</strong>: 7+ years in solution architecture or consulting roles, focused on enterprise-scale, customer-facing software implementations.</li> <li><strong>AI &amp; Cloud</strong>: Hands-on experience with generative AI tools, cloud platforms (AWS, GCP, or Azure), and modern integration patterns (APIs, webhooks, pipelines).</li> <li><strong>Business Acumen</strong>: Strong understanding of customer priorities, with the ability to translate business needs into technical execution plans.</li> <li><strong>Design Thinking</strong>: A problem-solver with a growth mindset, skilled in crafting scalable and future-proof architectures.</li> <li><strong>Communication</strong>: Exceptional ability to convey complex technical and business concepts to diverse stakeholders, both technical and non-technical.</li> <li><strong>Project Leadership</strong>: Proficiency with project planning tools and methodologies; capable of managing multiple solution tracks and timelines.</li> <li><strong>Metrics Focus</strong>: Proven ability to define and track success through OKRs, KPIs, and tangible business outcomes.</li> <li><strong>SaaS &amp; Platform Fluency</strong>: Background in SaaS or enterprise platforms, with understanding of extensibility and multi-tenant design principles.</li> <li><strong>Education</strong>: Bachelor's degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus.</li> </ul><div class="content-conclusion"><p><em>DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.</em></p></div>