Sr. Manager, Commercial Pricing Contract Operations - Remote, USA at Calyxo, Inc.

Remote, USAFull-timeRemoteCustomer ServicePosted about 1 month ago

About the Role

<div class="content-intro">Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology. Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.</div> Summary:   The Sr. Manager, Commercial Pricing & Operations, will play a critical role in building and owning the company’s pricing and contract reporting infrastructure. This position will support the commercial organization by ensuring pricing accuracy, contract compliance, rebate processing, and pricing analytics while serving as the operational owner of pricing data across Salesforce, NetSuite, Enable, and reporting platforms.  This role will also serve as the business lead and PMO partner for the implementation of a Salesforce CPQ (or equivalent quoting) solution, helping design scalable quote-to-cash workflows and pricing governance processes (in partnership with cross-functional stakeholders).   This is a hands-on role suited for a growing organization, where the individual will combine analytics, pricing operations, and cross-functional collaboration to support sales growth and pricing discipline.   In This Role, You Will:  Pricing Operations  <ul> <li>Own the internal pricing administration process, including price list updates for new products and ongoing maintenance, contract price loading, and pricing validation across systems. </li> <li>Manage pricing data within Salesforce, NetSuite, and pricing tools, ensuring consistency and accuracy. </li> <li>Support review and approval of special pricing requests and discount structures in accordance with sales team pricing approval matrix. </li> <li>Maintain internal pricing tables and discount frameworks used by Sales and Finance. </li> <li>Monitor pricing discrepancies and resolve issues with Sales, Sales Operations, Customer Service, Business Intelligence, and Finance teams. </li> </ul> Contract & Rebate Administration  <ul> <li>Drive the pricing contract lifecycle process, including rebate and contract verification, amendments, and updates across Enable, Salesforce, and NetSuite. </li> <li>Act as liaison between Sales, Sales Operations and Accounts Receivable to ensure accurate rebate calculations and timely payments. </li> <li>Validate rebate eligibility, track rebate accruals, and assist with reconciliation processes. </li> <li>Maintain contract membership data (e.g., hospital systems, GPO participation). </li> <li>Coordinate contract pricing updates with internal stakeholders. </li> </ul> Customer Report Validation & Ownership  <ul> <li>Own the validation and distribution of customer-facing reports, including utilization reports, rebate reports, and contract performance summaries. </li> <li>Ensure data accuracy between internal systems and customer reporting outputs. </li> <li>Investigate discrepancies between internal sales data and customer-submitted utilization reports. </li> <li>Work with Sales and Finance to resolve customer reporting questions and audit requests. </li> </ul> Pricing Analytics & Management Reporting  <ul> <li>Collaborate with Sales Operations and Business Intelligence to build a pricing and contract dashboard for Sales leadership visibility. </li> <li>Provide analytics on pricing performance, Rebate/discount trends and contract utilization. </li> <li>Deliver data-driven insights to Sales leadership to inform pricing decisions and contract negotiations. </li> <li>Monitor pricing KPIs and communicate findings to commercial leadership. </li> </ul> Quoting/CPQ Implementation & Quote-to-Cash Process  <ul> <li>Serve as the commercial operations project manager leading the implementation of a quoting (CPQ or other) platform within Salesforce. </li> <li>Define and translate business requirements for pricing rules, approval workflows, contract price logic, and quoting processes. </li> <li>Support testing, rollout, and adoption of quoting tools. </li> <li>Work with internal teams and consultants to improve quote-to-cash workflow efficiency. </li> </ul> Process Improvement  <ul> <li>Develop standard operating procedures (SOPs) for pricing and contract administration. </li> <li>Identify opportunities to streamline pricing workflows and reduce manual processes. </li> <li>Improve visibility and governance around pricing approvals and contract compliance. </li> </ul> Who You Will Report To:  <ul> <li>  Sr. Director, Customer Service</li> </ul> Requirements:  <ul> <li>8+ years of experience in pricing, contracts, commercial operations, or revenue operations. </li> <li>Experience in medical device, healthcare, or life sciences industry. </li> <li>Experience supporting pricing administration, contract pricing, or rebate processes. </li> <li>Understanding of GPO contracts, hospital pricing, rebates, and distributor pricing. </li> <li>Experience supporting customer reporting and contract compliance. </li> <li>Strong analytical skills and experience working with commercial data. </li> <li>High degree of accuracy and attention to detail. </li> <li>Excellent organizational skills with the ability to prioritize assignments while handling various projects simultaneously. </li> <li>Strong oral, written and interpersonal communication, with the ability to work effectively in a lead role with cross functional teams. </li> <li>Proficiency in MS Word, PowerPoint, and advanced Excel. </li> </ul> Preferred  <ul> <li>Experience with Salesforce CPQ or other quoting platforms. </li> <li>Experience with BI tools such as Tableau or Power BI. </li> <li>Experience working with CRM systems, Salesforce, and ERP systems such as NetSuite. </li> </ul> Key Traits for Success  <ul> <li>Detail-oriented with strong data validation skills. </li> <li>Comfortable leading cross function project teams across Sales, Sales Ops, Finance, Legal, Business Intelligence and Customer Service. </li> <li>Strong operational mindset with ability to build processes in growing organizations. </li> <li>Ability to balance analytics and operational execution. </li> </ul> What We Offer:  At Calyxo, you will be part of a knowledgeable, high-achieving, experienced and fun team.  You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture.  You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself.    We also offer an attractive compensation package, which includes:  <ul> <li>A competitive base salary range of $145,000 - $175,000 and variable incentive plan  </li> <li>Stock options – ownership and a stake in growing a mission-driven company </li> <li>Employee benefits package that includes 401(k), healthcare insurance and paid vacation </li> </ul><div class="content-conclusion">Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth.    Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  Disclaimer: At Calyxo, we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following: <ul type="disc"> <li class="x_MsoNormal">Structured Interview Process: Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture.</li> <li class="x_MsoNormal">Verification of Identity: We do not extend job offers without first meeting candidates, either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment.</li> <li class="x_MsoNormal">Beware of Scams: Calyxo will never request sensitive personal information, such as your full name, address, phone number, or identification documents, via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of <a href="mailto:[email protected]" data-linkindex="1">[email protected]</a>. If you receive a request for information from any other domain, please contact us directly at [email protected] to verify the legitimacy of the communication.</li> </ul> We appreciate your interest in joining Calyxo and look forward to getting to know you through our official channels. </div>

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