Member Care Representative at OneAZ Credit Union

<p data-pasted="true"><span style="font-size: 12pt;"><span style="color: rgb(89, 73, 167);">Join Us in Making an Impact&nbsp;</span>✨&nbsp;</span></p> <p><span style="font-size: 12pt;">At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!&nbsp;</span></p> <p><span style="font-size: 12pt;"><span style="color: rgb(0, 64, 83);">Who You Are&nbsp;🧩</span>&nbsp;</span></p> <p><span style="font-size: 12pt;">You’re&nbsp;impactful, compassionate, and fearless,&nbsp;ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you,&nbsp;let’s&nbsp;build something great together.&nbsp;</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="color: rgb(89, 73, 167);">What You’ll Do</span> 🚀&nbsp;</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">📍This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027<br><br><strong>*** Please be advised that this is&nbsp;NOT a remote position. The person who fills this role will work&nbsp;in-office. ***</strong><br></span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">A Member Care Rep I utilizes positive and professional communication and multitasking skills when receiving members’ calls, determining the nature of members’ business, providing information, and/or directing members to appropriate person or department.</span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Provides members with account balance, activity, and history upon members' request.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Performs transactions, check withdrawals, transfers, and account maintenance.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Assists with dividend verification, common inquiries, non-sufficient funds (NSF) checks, and statement copies.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Performs loan payments, term calculations, and loan payoff information.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Informs members of savings, checking, money market, share certificates, individual retirement account (IRA), and club account features and benefits.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Provides documents as requested by members.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Performs research to resolve escalated issues.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Assists members with explanations of transactions on accounts.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Sets up member access to online banking and telephone banking.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Maintains knowledge of Credit Union’s field of membership.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Assists members with deposit account rates, stop payment orders, check copies, overdraft line of credit advances, and courtesy pay.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Coordinates with branches to schedule member appointments.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Explains, promotes, and informs members of Credit Union products and services.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Attends assigned team meetings and/or training sessions.</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="color: rgb(0, 64, 83);" data-pasted="true">What You Bring</span><strong><span data-pasted="true"><span style="color: rgb(0, 64, 83);"> </span>🎯<br></span></strong></span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">High school diploma or General Educational Development (GED).</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">1 year customer service or call center experience.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Bilingual (Spanish/English) preferred</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience in a financial institution/credit union call center environment, and/or teller/banker experience a plus.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Excellent verbal/written communication skills.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">A passion for people, innovation, and growth.&nbsp;&nbsp;</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="color: rgb(89, 73, 167);">Compensation &amp; Benefits&nbsp;</span>🎉</span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Low-cost Medical, Dental &amp; Vision plans&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Paid childcare assistance</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Award-winning 401K</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Gym fee reimbursement&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Tuition Reimbursement&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Student loan repayment</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">...and much more. Explore all the details in our comprehensive&nbsp;<a href="https://flipbooks.digitalpublicationspro.com/oneaz-2026-ebg-rgb-final" target="_blank">Benefits Booklet</a></span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Target hiring range $17.00 / hr - $23.00 / hr (Depending on experience and prior to any incentives this position is eligible for)</span></li> </ul> <p><span style="font-size: 12pt; color: rgb(0, 64, 83);">Why Join OneAZ?&nbsp;</span></p> <p><span style="font-size: 12pt;">At OneAZ,&nbsp;we’re&nbsp;not just a credit union;&nbsp;we’re&nbsp;a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank&nbsp;for new pioneers.&nbsp;</span></p> <p><span style="font-size: 12pt;">We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible.&nbsp;</span></p> <p><span style="font-size: 12pt;"><span style="color: rgb(89, 73, 167);">Additional Notes:&nbsp;</span>&nbsp;</span></p> <p>Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.</p> <p>&nbsp;</p>