Technology Analyst at WhiteWater

<p><strong>POSITION SUMMARY:</strong></p> <p>The Technology Analyst is a member of the WhiteWater IT department reporting to the Technology Manager and serves as the primary support resource for a portfolio of enterprise business applications supporting Accounting, Procurement, Finance, and other corporate functions. This role is responsible for the day-to-day administration, configuration, support, maintenance, and continuous improvement of applications including OpenInvoice, Concur, Gatekeeper, Adaptive Planning, HaloITSM, and related systems.</p> <p><strong>ROLES AND RESPONSIBILITIES:</strong></p> <p>Application Support &amp; Administration</p> <ul> <li>Serve as primary support for assigned enterprise applications.</li> <li>Perform daily administration including user provisioning, security roles, workflows, and system configuration.</li> <li>Monitor application performance, integrations, and system alerts to proactively resolve issues.</li> <li>Coordinate with vendors and internal teams to resolve incidents and service requests.</li> <li>Support application upgrades, releases, testing, and production deployments.</li> </ul> <p>Access Management &amp; Security</p> <ul> <li>Manage user lifecycle activities including account creation, modification, and deactivation.</li> <li>Administer role-based access controls in accordance with security policies.</li> <li>Support authentication issues such as password resets and account lockouts.</li> <li>Conduct user access reviews and support audit and compliance requirements.</li> </ul> <p>Configuration &amp; Process Improvement</p> <ul> <li>Configure workflows, forms, approvals, notifications, and business rules.</li> <li>Translate business requirements into system configurations and enhancements.</li> <li>Identify and implement opportunities for automation and process improvement.</li> <li>Support deployment of new modules, features, and system enhancements.</li> </ul> <p>Testing, Documentation &amp; User Support</p> <ul> <li>Develop and execute test plans for system updates, enhancements, and integrations.</li> <li>Coordinate and support User Acceptance Testing (UAT).</li> <li>Document processes, SOPs, and system configurations.</li> <li>Develop training materials and support end-user training.</li> <li>Support change management and promote system adoption.</li> </ul> <p><strong>Qualifications and Experience:&nbsp;</strong></p> <p><strong>Required</strong></p> <ul> <li>2+ years of experience supporting enterprise business applications, ERP systems, or SaaS platforms.</li> <li>Experience providing end-user support, troubleshooting, and application administration.</li> <li>Understanding of Accounting, Procurement, Accounts Payable, Vendor Management, or Finance business processes.</li> <li>Experience managing user access, security roles, and application configuration.</li> <li>Experience monitoring system integrations, analyzing errors, and coordinating issue resolution.</li> <li>Strong analytical and problem-solving skills.</li> <li>Ability to prioritize multiple tasks and manage competing priorities.</li> <li>Excellent verbal and written communication skills with the ability to work effectively across departments and organizational levels.</li> <li>Strong attention to detail and commitment to data accuracy.</li> <li>Proficiency with Microsoft Office Suite, particularly Excel.</li> <li>Bachelor's degree in Information Systems, Computer Science, Business, Accounting, Finance, or equivalent work experience.</li> </ul> <p><strong>Preferred</strong></p> <ul> <li>Experience supporting:</li> <ul> <li>Enverus OpenInvoice</li> <li>SAP Concur</li> <li>Gatekeeper Vendor Management</li> <li>Workday Adaptive Planning</li> <li>HaloITSM or similar ticketing systems</li> </ul> <li>Knowledge of application integrations, APIs, SSO, and identity management technologies.</li> <li>Experience with Microsoft Entra ID, SAML, OAuth, or other authentication technologies.</li> <li>Familiarity with ITIL processes and change management practices.</li> <li>Experience participating in software implementations, upgrades, or migration projects.</li> <li>Knowledge of audit controls, SOX compliance, or security governance practices.</li> <li>Experience working in the energy, midstream, oil &amp; gas, or utility industries.</li> </ul> <p><strong><br></strong><strong>Benefits</strong>: This position is located in Austin, Texas and is an in-office position.&nbsp; Selected candidate is eligible for employer matched 401(k), medical, dental, vision, basic life and AD&amp;D insurances and other benefit offerings.</p>