Senior Software Engineer, Playvox, CX at NICE
Australia - SydneyFull-timeCX - R&D EngineeringPosted 7 days ago
Apply with PipelineAbout the Role
<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>So, what’s the role all about?<br></strong>We are looking for a Senior Software Engineer to take technical ownership of a key product domain and lead a small, autonomous squad to deliver meaningful outcomes.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">You’ll operate in a high-growth, autonomous environment where speed, ownership, and technical excellence go hand-in-hand. This is a hands-on individual contributor role for a seasoned engineer who leads through expertise, collaboration, and initiative rather than formal management.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">You’ll be trusted to make key architectural decisions, guide delivery, and build systems that are scalable, reliable, and secure — all while fostering a strong engineering culture focused on accountability and results.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>How will you make an impact?</strong><strong> </strong> </span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Drive end-to-end technical delivery within your squad — from design to deployment and ongoing optimisation.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Take full ownership of your product area, ensuring high performance, reliability, and scalability.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Navigate ambiguity effectively, translating complex problems into actionable technical plans.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Architect and build robust, enterprise-grade SaaS applications leveraging modern, event-driven, and microservices-based architectures.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Collaborate closely with product, design, and operations to deliver solutions that create real customer value.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Champion engineering excellence through clean architecture, testing, CI/CD, observability, and secure coding practices.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide technical guidance and mentorship through peer reviews, design discussions, and shared ownership.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Be proactive and self-driven — identifying and leading improvements across systems and processes.</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Have you got what it takes?</strong><strong> </strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">10+ years of hands-on software development experience with demonstrated technical leadership.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong full-stack expertise with TypeScript, Node.js, and Python.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Front-end proficiency with Vue.js and Angular.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Deep understanding of microservices and event-driven architecture.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong experience across SQL and NoSQL (e.g., MongoDB) databases.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Deep hands-on experience with AWS services and cloud-native development.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proven experience in application performance tuning and security best practices.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent communication and collaboration skills with a focus on outcomes and accountability.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Comfortable leading through influence and operating independently in fast-moving, evolving environments.</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">Requisition ID: </span></strong><span data-contrast="auto">11116</span><strong><span data-contrast="auto"><br></span></strong><strong><span data-contrast="auto">Reporting into: </span></strong><span data-contrast="auto">Group Lead, Engineering, Playvox</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> <br></span><strong><span data-contrast="auto">Role Type: </span></strong><span data-contrast="auto">Individual Contributor </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> <br></span><strong><span data-contrast="auto"><span data-ccp-parastyle="header">#LI-Hybrid</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":240,"335559739":240,"335559740":240,"469777462":[4680,9360],"469777927":[0,0],"469777928":[3,4]}"> </span></span></p><div class="content-conclusion"><p><em><strong>About NiCE </strong></em></p>
<p><em>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. </em></p>
<p><em>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. </em></p>
<p><em>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</em></p>
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